Claims Handler (m/f/d) at Allianz Global Corporate & Specialty

Your Team

• Allianz is committed to delivering on our claims promise. At Allianz Global Corporate & Specialty (AGCS), we are committed to deliver superior claims experience to our customers: before, during and after a loss.

The Impact You Will Have

• Reporting to the Teal Leader Claims in Johannesburg, you will proactively investigate, evaluate, negotiate, and settle (e.g., Liability & Financial Lines) claims, ensure claims are handled within your authority limits and in line with AGCS Claims Standards procedures and guidelines.

Some Of Your Specific Responsibilities Could Include

• Evaluate and address coverage issues.
• Define and execute a claim handling strategy, provide service-oriented solutions.
• Manage the relationship with the experts/engineers and lawyers to assess the exposure for AGCS. This includes handling correspondence with all stakeholders involved.
• Attend meetings required to successfully proceed with the claims.
• Negotiate and settle the claims as per the insurance contract in a cost-effective manner.
• Prepare internal claim reporting as per AGCS guidelines.
• Engage actively with other internal departments, especially Underwriting, Distribution and Finance. You work as part of a cross functional team to win and retain key clients.

What You’ll Bring To The Role

• You have 5-7 years’ experience in successfully handling (e.g., Liability and Financial Lines) claims involving non-complex coverage and damage issues.
• You have sufficient analytical skills, can get beyond details, and see the big picture.
• You are a collaborative and positive team player.
• You create and maintain solid relationships at every level thanks to your solid communication skills, in English (written and spoken).
• You have good negotiation skills and are comfortable to manage expectations of various stakeholders.
• You can build and grow relationships with customers at peer level group.
• You have preferably a Bachelor or master’s degree in Law or Insurance.