Client Relations Administrator at Spoor & Fisher

Minimum Requirements

• Degree/Diploma qualification ideally in Law or Compliance and Risk
• At least 3-4 years experience in Compliance
• Strong Knowledge of FICA, AML and KYC
• Management of databases
• Self learning 
• Attention to detail
• Good, clear and concise written and verbal communication skill
• Team player and self motivate
• Technical problem solver
• Proficiency in MS Office
• Proficiency in Inprotech
• Sense of urgency to meet deadlines
• Time efficient
• CIPC online

Duties and Responsibilities

• Strict maintenance of Names database
• Monitoring shared mailbox and responding to Names requests and queries
• Opening new creditor entries
• Opening of applicant name entries
• Opening of new instructor entries
• Adding of attention names to instructor entries
• Correcting name entries
• Creating new joiner entries
• Updating leavers details on names database
• Reviewing spylist and addressing with users
• Reviewing client’s standing instructions and updating the Names database
• Reviewing client’s names-related enquiries and routing to the correct department/PHM
• Consolidating multiple name entries
• Filing correspondence on DMS / physical files with any SI and names-related queries
• Providing training to staff on Names database and maintenance of Name dept training manual
• Any other ad hoc duties relating to Names database
• Opening FICA cases and checking compliance
• Sending letter of engagements and FICA forms to new clients
• Sending FICA forms to all clients who are not yet FICA compliant
• Monitoring FICA shared mailbox and responding to requests and queries
• Updating the FICA case for debtors
• Ensuring that the correct FICA documentation is provided
• Requesting outstanding FICA forms from client, sending reminders
• Updating FICA case with clients FICA compliance
• Assisting the accounts departments with FICA queries
• Assisting staff with FICA non-compliant matters
• Providing FICA training to new joiners and maintenance of the FICA dept training manual
• Attending to any requests from FICA Compliance Officer ?
• Testing Inprotech Names and FICA rules and sql reports
• Global Case updates for names-related changes on Case
• Adding of attention names and client references to Case