Client Relationship Manager at Bidvest Prestige

Overview:

• The Client Relationship Manager at Bidvest Prestige is responsible for building and maintaining strong relationships with clients to ensure customer satisfaction and loyalty. The ideal candidate will possess excellent communication and interpersonal skills, as well as a proactive approach to problem-solving and conflict resolution.

Key Responsibilities:

• Serve as the main point of contact for assigned clients to address any inquiries or concerns
• Develop and implement strategies to enhance client satisfaction and retention
• Conduct regular meetings with clients to review service performance and identify areas for improvement
• Collaborate with internal teams to ensure client needs are being met in a timely and efficient manner
• Handle client complaints and resolve issues in a professional and timely manner
• Prepare and present regular reports on client satisfaction and key performance indicators
• Stay up-to-date on industry trends and best practices to provide clients with valuable insights and recommendations
• Identify opportunities for upselling or cross-selling additional services to existing clients
• Coordinate with sales team to onboard new clients and ensure a smooth transition process
• Maintain accurate and up-to-date client records in the company database

Qualifications:

• Proven work experience as a Client Relationship Manager or similar role
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Ability to multitask and prioritize tasks effectively
• Proficiency in Microsoft Office Suite and CRM software
• Knowledge of the facilities management industry is a plus
• A confident and professional demeanor
• Ability to work independently and as part of a team
• Strong attention to detail