Client Service Administrator - Cape Town at Momentum

Role Purpose    

To provide effective and efficient service to clients through the administration of a group of schemes by receiving, evaluating and responding to client queries timeously and meeting the agreed service level agreements on all processes.

Requirements    

• Grade 12 or NQF level 4
• 2-5 Years’ experience in an insurance administration environment.
• Employee Benefits administration experience will be advantage.

Duties & Responsibilities    

• Ability to self-manage the full administration of risk & retirement schemes.
• Accurately complete member and risk premium reconciliations.
• Investigate and resolve all non-reconciling items.
• Administer and process the relevant scheme data from fund entry to exit stage.
• Process and effect payment on all claim types.
• Provide first time resolution to clients on queries via e-mail and telephonic.
• Assess and co-ordinate the required applications and make contact with the clients directly should there be any queries.
• Co-ordinate across the teams to ensure that the required tasks are completed before the monthly reconciliation is due.
• Assist clients efficiently with their requests through displaying the Momentum Metropolitan values enabling client retention and satisfaction.
• Build and maintain relationships with clients and stakeholders to ensure a smart client experience.
• Ensure all risks are mitigated and escalated when dealing with client requests.
• Keep abreast of MMH product and legislation changes in order to effectively and accurately assist with client queries.
• Responsible for the monthly reconciliation of scheme data to assist with client reporting.
• Please note that this role is based on the pay for performance remuneration structure.

Competencies    

• Accountability.
• Attention to details.
• Customer orientation.
• Communication skills.
• Planning and Organizing.
• Teamwork.
• Self-man
• agement.