Client Service Director at Avatar International

• The Client Service Director is responsible for maintaining healthy business relationships with clients, ensuring operational teams provide the highest quality service for clients, and following their deliverables and business requirements.
• This role is responsible for the overall client health and financial sustainability of the Agency by driving sustainable growth.
• The CSD will maintain control of the client service department, displaying efficient people and leadership skills, business acumen, and exemplary work ethics.
• This role will require creative problem-solving and change management in a high-growth, mission-driven ever-changing environment.

CLIENT CENTRICITY AND NEW BUSINESS GROWTH

• Manages own client portfolio whilst overseeing the account management teams' portfolios in achieving the agency's strategic goal of client service excellence.
• Ensure the very highest levels of service excellence, and inspire a drive for creative and strategic distinction.
• Building solid client relationships.
• Effective management of resources (over/under burn against retainer / SOW) and profitability of retainers/projects.
• Display entrepreneurial flair and the pursuit of revenue streams as well as a constant hunger for new business growth opportunities.
• Play an integral part during new business pitches to the New Business Lead.

STRATEGY, VISION AND LEADERSHIP

• Render a professional and strategic advisory service by providing strategic input on the challenges clients face and disseminating interesting pieces relevant to client / creative / strategy.
• Design and implement business strategies for client teams, plans, and procedures - set comprehensive goals for performance and growth.
• Suggest policies that promote agency culture and vision.
• Oversee the daily operation of the client teams and the work output of the internal teams.
• Lead staff to encourage maximum performance and dedication.
• Evaluate performance by analyzing and interpreting financial data in Workbook reports.
• Compile reports for Exco in all matters of importance.

TEAM DEVELOPMENT

• Oversee, direct, and organize the work of the internal teams.
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
• Ensure staff receive timely and appropriate training and development.
• Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments.
• Mentor staff using a supportive and collaborative approach, assign accountabilities, set objectives, establish priorities, and monitor and evaluate results.
• Attract the right talent and assist in retaining top talent.

OPERATIONS

• Ensure the upgrading and implementation of an appropriate system of policies, internal controls, and procedures.
• Planned, coordinated, and executed monthly financial forecasting and performance.
• Ensure that the business is adhering to the strategic plan, delivering status reports to key stakeholders.

Requirements

MINIMUM REQUIREMENT 

• Matric.
• Diploma / Degree in a related field.
• Minimum 10 Years experience in a senior / leadership role preferably in the advertising industry.
• Proven track record of success in facilitating progressive organizational change and development within a growing organization.
• Experience in developing and implementing new strategies and procedures.
• Strong mentoring, and coaching experience to a team with diverse levels of expertise.
• Knowledge of contracting, negotiating, and change management.
• In-depth knowledge of the advertising industry.