Client Service Officer - Paterson at AFGRI Equipment

Description

To provide world-class customer service to all internal and external clients.

Requirements

REQUIRED MINIMUM QUALIFICATION

• Grade 12

REQUIRED MINIMUM WORK EXPERIENCE

• 2 years client service experience or related experience within a manufacturing environment.

KEY PERFORMANCE AREAS

• Ensure that there is enough floor stock by placing orders on time. (blk and bags)
• Recon 40kg bags – Pull 40kg bag report
• Cash Sales will open at 8.00am until 4:00pm Monday to Friday.
• Process cash sale orders on Milas and then phone head office (Debtors) to release the orders on the system so invoices can be printed (CBO customers)
• Ensure that orders requiring an authorisation order number are only scheduled when the order number has been obtained by TA or the customer.
• Scheduling of bulk & bag products for production
• Ensure that the working area is neat and save (Housekeeping).
• Comply with company policy and procedures as well as the Health and Safety Act; Pest Control, PPE.
• Determine risk areas, apply safety practices,
• Participate as an active member of the HACCP team member.
• Identify and report non-conforming products in store.
• Taking and processing all orders.
• Record all orders and ensure that bulk orders are to be filed according to the expected date of delivery.
• Capture all orders on Milas upon receiving them.
• Ensure that sales quotes are done and sent through to customers at the time of the email or telephone call.
• Ensure the proof of payment with the order number is sent to head office for release via email followed by telephone call.
• Ensure sales quotes are done timeously so as not to keep the customer or the TA waiting.
• Manage and control outstanding orders
• Record keeping of all bulk client's needs and special arrangements.
• Communicate any problems or late deliveries and any changes or urgent orders with the Production Manager or T.A.'s or Production controller.

TECHNICAL KNOWLEDGE/ COMPETENCIES

• Computer literate
• Good interpersonal skill
• Excellent client relations
• Stress management and crisis management
• Attention to detail
• Organized and strong administrative skill

BEHAVIOURAL COMPETENCIES

• Positive and friendly
• Assertive
• Punctual and accurate