Cloud-based Software Consultant (BPO) at Black Pen Recruitment

Job Description

Cloud-based Software Consultant

Are you an experienced customer service professional? Do you have a strong understanding of cloud-based software?

Then we have the job for you!

Our Client, an award-winning contact centre is looking to hire a Cloud-based Software Consultant. As a BPO service provider, they connect their clients with customers, 24/7. They’re steadfast and dependable, yet agile and flexible to adapt to the exact nature of any business – to become their voice and their touchpoint with the customer.

Our client is an internationally recognized software development company that develops leading Venues & Events Management software globally. Their mission is to combine the world-class product with amazing client support ensuring our clients receive the best possible experience.

As Cloud-Based Software Consultant, you will be responsible for providing tier 1 Inbound Technical Support to our customers

Job Type: Full-Time | Permanent

Requirements

Requirements: 

• Matric

• Experience in HTML and CSS

• Outstanding telephone skills with an ability to translate complex technical information into layman’s terms

• Excellent written skills with an ability to describe technical information clearly

• Excellent time management and the ability to prioritize

• A keen eye for detail with the ability to identify and solve problems quickly and efficiently

• Enjoy dealing with people and a genuine desire to assist them

• Experience in a technical contact centre role, or the events industry, and/or using venue & event management software

• A commitment to learning and ongoing personal development

• A problem-solving nature with the ability to work under pressure

• A passion for technology and a solid understanding of the IT world, ideally with experience in software

• Credit and Criminal Clear

• Hospitality experience will be advantageous

Responsibilities:

Your role will include (but is not limited to):

• Troubleshooting technical software related enquiries via phone and email.

• Identifying, troubleshooting and logging software 'bugs'

• Training of new & existing clients on Venue Software

• Implement, train and manage the setup process for their clients.

• Cross-selling and up-selling products and services (e.g. Training, Web templates)

• Assign and manage designs and custom web-skin work.

Did we spark your interest? Then apply today!