Cloud Command Engineer at Cloud Direct

About the job

• Are you ready to take your IT career to new heights? We’re looking for an ambitious and energetic Command Centre Engineer to join our rapidly growing team in Cape Town. If you’re passionate about technology, love problem-solving, and thrive in a dynamic environment, this is the perfect role for you!
• This position offers incredible growth opportunities. Work hard, learn on the job, and climb the support ladder to success. You’ll interact with a range of internationally-based clients, making strong communication skills a must. As the "front door" of our business, you’ll be responsible for delivering a professional, positive first impression while resolving technical issues swiftly and effectively.

What You’ll Do

• Be the first point of contact for customer interactions—gather information, triage issues, and provide timely resolutions.
• Handle inbound and outbound calls, emails, and internal communications with professionalism and clarity.
• Manage cases from start to finish, ensuring accurate classification, escalation, and time logging.
• Provide remote support across a range of hardware and software systems.
• Follow established processes and procedures, and contribute to the creation of Standard Operating Procedures (SOPs) and Knowledge Base (KB) articles.
• Work in a 24/7 shift rotation, providing support both remotely and in-office.
• Mentor and support junior team members, helping them grow and succeed in their roles.
• Act as an escalation point for more complex issues when needed.

What We’re Looking 

• A diploma or degree in Computer Science, Information Systems, Engineering, or at least 2 years of hands-on IT support experience.
• Strong knowledge of Microsoft Operating Systems (Windows desktop), Microsoft Office Suites, and Microsoft Active Directory/Exchange Hybrid Configuration.
• Experience with Microsoft Office 365 Admin Center is a plus.

Preferred Skills:

• Knowledge of Microsoft Server 2012+ and Exchange Administration (2013+).