Cluster Revenue Manager at Radisson Hotel Group

• We are currently seeking a Revenue Manager to join our vibrant team. At Radisson Hotel & Convention Centre Johannesburg, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
• We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.
• As a Revenue Manager, you bring a high level of strategic acumen, a goal-driven approach, and a deep commitment to optimizing revenue streams to our dynamic Revenue Management Team. Your expertise and passion for maximizing profitability will be invaluable in steering our revenue strategies to new heights.
• Supports the smooth running of the revenue management department, where all aspects of the hotel’s reservations and meeting & events enquiries are managed and handled.
• Works proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Develops and implements strategies where key revenue management metrics are identified, communicated and delivered.
• Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance.
• Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Builds and maintains effective working relationships with all key stakeholders Reviews and scrutinizes the business performance, providing recommendations that will drive financial performance.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

INVENTORY MANAGEMENT

• Maintain accurate levels of inventory, based on forecasted demand
• Uses effective restriction methods in periods of high demand
• Setting Yield controls in the PMS / CRS systems based on the forecasted demand in order to ensure maximum revenue potential and RPP performance in conjunction with the hotels’ overall performance objectives
• Uses effective space-release policies to maximise rooms revenue
• Reviews hotel data and online systems
• Ensures all rates are loaded in all systems
• Ensures parallel pricing and inventory is maintained between the hotel and other distribution channels
• Ensures group inventory cut-off dates are managed in line with contract and demand
• Implements black-out dates and reviews frequently to see if adjustments are needed

PRICING AND POSITIONING

• Ensures a correct rate positioning in each segment and for each season
• Tracks and monitors price sensitivity
• Ensures a continuous analysis of the competitor’s rates in each segment and presents at least quarterly during the revenue meeting
• Uses all tools available to ensure correct pricing information
• Ensures RFP requests are handled in a timely manner
• Ensures maximum RevPar penetration
• Develops and reviews an annual transient and group pricing policy
• Develop and Review a demand & city events calendar and on quarterly basis in cooperation with Director of Sales &  Marketing-Review and discuss during Revenue Meeting

MARKET INTELLIGENCE

• Keeps an up-to-date knowledge of all main competitors
• Monitors of competitor pricing / strategies and gathering and analysing of market intelligence through the use of systems available
• Reviews key demand periods to maximise RevPar and profits through effective consideration of cost of sales
• Key contact for all E-Commerce partners and Web Registry is current and all contracts are in line with current RHG policies
• Has an up-to-date knowledge of the marketplace/demand generators
• Companies leaving and entering the market
• Special projects
• City events
• National events

REVENUE ANALYSIS AND TRACKING

• Conducts weekly Revenue Management meetings
• Ensures accurate reporting for accurate analysis on market segmentation, production tracking and monitoring, displacement analysis, demand analysis per segment and RevPar Penetration
• Reviews end of month room statistics reports and provides critical analysis on performance versus forecasts and results of implemented strategies
• Provides comments on the hotels’ financial and market performance on a timely basis to the General Manager and other members of the hotel’s revenue team
• Prepares all weekly, monthly, 3 monthly forecasts and budgets
• Ensure effective and accurate usage of Revenue Management tools
• Maintains historical data on evens and performance on any promotions during these demand generating events

REVENUE IMPROVEMENT

• Utilizes up-selling techniques at all times to maximise revenue
• Focus on call conversions
• Effective incentive scheme for agents in place

RESERVATIONS and MEETING AND EVENTS DEPARTMENT

• Manages and leads the reservations and Meeting and Events department
• Ensures that all telephone standards are adhered to
• Ensures that all enquiries and requests are handled in a timely manner and fashion
• Ensures all daily tasks are completed by the team and gives support if required
• Identifies and addresses training needs to the department
• Supervises that all contracts and other paperwork are signed for group bookings
• Checks that billing instructions are correct and adhered to as per internal SOP
• Ensures that relevant credit checks have been completed for new and existing companies and discussed with Financial Controller
• Offers rates to the Meeting & Events Sales Executive for 24h and other packages
• Assists the Meeting & Events department where required
• Ensures revenue is maximised and optimised at every opportunity by the reservations team

LAWS, REGULATIONS AND POLICIES

• Follows all applicable laws, and corporate standards and guidelines especially with regards to Health & Safety and security of employees and guests
• Ensures hotel compliance with Rezidor / Brand Pricing and E-Commerce policies

HUMAN RESOURCES MANAGEMENT

• Screens, interviews and selects potential team members and supervisors for the department
• To train and coach members of the department in the Call standards and all new procedures and share new information and ensures proper documentation
• Develops and recommends appropriate training to meet guest needs
• Manages, leads and motivates the reservations team
• Identifies and addresses training needs
• Strives to reduce sick-leave and turnover within the departments
• Strives to reduce work related accidents within the departments
• Ensure that staff is delivering Yes I Can Service and arrange refresher training where necessary
• Identifies employees with potential for promotion and / or transfer and makes appropriate development plans for him or her together with the HR Manager
• Ensure all staff attend inter-departmental meetings as required, and to encourage staff to voice ideas and opinions that may be helpful to the hotel or department

RESPONSIBLE BUSINESS

• Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities
• Promotes the Responsible Business programme to guests at all times
• Is actively involved in finding ways of reducing waste and minimizing energy usage

HEALTH AND SAFETY

• Ensure that all potential and real hazards are reported and reduced immediately
• Fully understands the hotel’s fire, emergency and bomb procedures
• Ensures the safety of people and property within the premises by applying hotel regulations and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening
• Maintains the highest standards of personal hygiene, dress, uniform, appearance and body language and conduct

MISCELLANEOUS

• Attends meetings as requested by the GM
• Holds weekly Revenue meetings
• Identifies training needs in the departments and conducts training as required or arranges accordingly in cooperation with HR manager
• Ensures pro-active communication between the Sales team, M&E team and Reservations / Front Office team of all revenue related issues
• Control commission statistics for Travel Agents and to ensure accurate tracking of these
• Ensures the correct follow up of unconfirmed bookings and non-arrivals to maximise revenue
• Continuously seeks to endeavour and improve the hotel’s efficient operation, and knowledge of own job function
• Ensures all requests and correspondence are dealt with in a timely and accurate manner
• Attends any property/city meetings that are relevant to the position

Qualifications

• Proven experience in revenue management with excellent problem-solving capabilities.
• Excellent managerial skills with a hands-on approach and lead-by-example work style.
• Commitment to exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions, offering advice and recommendations.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy