Collections and Support Administrator at Hello Group

Description    

• Hello Group is seeking to appoint a dedicated Collections and Support Administrator for Hello Rides to offer rent-to-own motorcycles to delivery drivers who bank with Hello Paisa. We are looking for a strong, detail-oriented administrator to provide operational and client support. The successful candidate will play a key role in ensuring smooth administration, accurate record-keeping, and effective communication with our drivers.

Duties and Responsibilities    
Rental Collections:

• Contact existing drivers to collect outstanding weekly rental payments.
• Negotiate and follow up on overdue payments professionally and firmly.

Claims Administration:

• Assist drivers with claim submissions by gathering statements and required documentation.
• Collate and submit claims accurately and within set deadlines.

Asset & Document Administration:

• Manage the motorbike key register, tracking all key movements in and out of the control room.

Administration & Filing:

• Perform general filing, record-keeping, and document organisation.
• Undertake ad hoc administrative tasks aligned with operational requirements.

Minimum Requirements    

• Strong communication and interpersonal skills (confident in both debt collection and client support).
• Excellent administration and organisational skills with attention to detail.
• Experience in claims handling and debt collection (essential).
• Proficiency in using computer systems and capturing data accurately.
• Ability to multitask and prioritise in a fast-paced environment.
• Strong problem-solving skills and ability to work under pressure.
• Customer-centric attitude with a professional and supportive approach.

Deadline:8th September,2025