Collections Team Manager at Nimble Group

Job Purpose:

• To manage the collections, productivity, and administrative performance of a team of Collections Agents, ensuring targets are met while maintaining high-quality standards and supporting team growth.

Key Performance Areas:

• Under the guidance of the Operations Manager, you will be responsible for (but not limited to):
• Leading and driving performance across collections, productivity, and quality targets
• Managing daily team activities and ensuring agents are motivated, supported, and equipped to succeed
• Acting as the escalation point for complex queries and customer complaints
• Ensuring compliance with business policies, industry regulations, and legislative requirements
• Conducting regular performance reviews, coaching sessions, and staff development initiatives
• Monitoring and analysing team performance metrics to drive continuous improvement
• Submitting accurate and timeous reporting to management
• Managing all administrative functions related to your team
• Performing ad-hoc duties as required

What You Need:

• Minimum of 2 years’ experience in a Team Management role (Collections experience highly advantageous)
• Proficient in MS Office at an intermediate level:
• MS Word
• MS Excel
• MS Outlook
• Credit and Criminal clear

Skills, Knowledge & Attributes:

• Strong financial acumen and understanding of collections metrics
• Performance-driven and target-oriented
• Skilled in conflict management and problem-solving
• Proactive team player with strong leadership presence
• Excellent administrative and time management discipline
• Strong communication and interpersonal skills
• Ability to give and receive feedback constructively
• Committed to customer-centric behaviour (TCF principles)
• High attention to detail and organisational excellence
• Willingness to learn and continuously improve

Remuneration & Benefits:

• Competitive basic salary
• Commission earning potential

Benefits fully funded by Nimble:

• Funeral Cover
• Life Cover
• Disability Cover
• Medical Cover (effective after successful completion of probation)

Working Hours:

• Monday – Friday
• Up to 9 hours/day (when not working Saturday)
• Up to 8 hours/day (when working Saturday)
• Shifted between 07:00 – 20:30, as agreed with management
• Saturdays
• Maximum of 2 Saturdays per month
• Shifted between 08:00 – 14:00, as agreed with management