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Role Purpose
The Commissions Support Administrator (CSA) coordinates and support the day-to-day operational
functions within the area of responsibility, by providing administrative assistance to MFP/MDS Sales
Channels and Financial Advisors on enquiries regarding commission calculations, clawbacks,
reinstatement and CPI. The CSA executes all transactions and requests professionally, within high
performance guidelines, playing a pivotal role in the MDS/MFP value chain proposition to Financial
Advisers.
Requirements
Qualifications:
Grade 12, Matric (Essential)
Office/Business administration qualification (Degree/NQF 6) (Advantage)
Experience:
1 – 2 Year experience in the financial services industry (essential)
MS Word, Excel and Outlook
Internal MMI systems & processes (preferred)
Insurance industry experience (preferred)
Experience within the MDS Sales environment will be an advantage,
Proficient in Afrikaans and English (both written and verbal).
Duties & Responsibilities
Internal Processes: Sales and Service Experience:
- Manage commission specific queries and SLAs of the team by assigning, directing and escalating all queries.
- Report on the operational activities within the area of responsibility to inform operational efficiencies.
- Establish and maintain filing systems (electronic or paper) to ensure record maintenance and retrieval of documents.
- Transfer of intermediary client books according to regulations.
- Establish own work procedures or schedules to manage and keep track of daily activities and tasks.
- Assist in the preparation of regularly scheduled reports, as required.
- Challenge processes that do not serve the business - ease of business
- Good understanding of Compliance process adherence and impact of non-adherence
- Ensure all information received is correctly captured, recorded and kept up to date on daily stats spreadsheet hosted on MS Teams.
- Identify and report process and system failures and enhancements to improve client experience.
- Escalate faults and other housekeeping issues with the relevant stakeholders or service providers.
- Adhere to the way of work rules/document
Client Advisor: Stakeholder Engagement:
- Ensure all internal and external engagements are conducted in a professional manner.
- Deliver on service level agreements made with internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Provide authoritative expertise to stakeholders.
- Maintain meaningful business relationships with all stakeholders.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional service
Culture and Personal Development:
- Contribute to a culture that guides and directs best practice, fostering an environment of
- continuous learning, improvement and cohesiveness.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development
- Positively influence and participate in change initiatives.
Finance: Business Efficiencies and Effectiveness:
- Identify opportunities to enhance effectiveness and increase operational efficiency.
- Manage company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum
Competencies
- Interacting with People
- Conveying Self-Confidence
- Showing Composure
- Thinking Positively
- Producing output
- Following Procedures
- Managing Tasks
- Upholding Standards
- Business Acumen
- Drive for Results
- Leads Change and Innovation
- Collaboration
- Impact and Influence
- Self-Awareness and Insight
- Diversity and Inclusiveness
- Documenting facts
Skill:
- Computer literacy
- Planning skills
- Written and verbal communication
- Problem solving
- Time management
- Service orientation
- Interpersonal skills
- Email etiquette
Attributes:
- Brand Ambassadorship
- Attention to detail
- Self-starters that is able to work effectively without supervision
- Professional standards and Professional in all engagements with FAs and head
- office staff