Community Manager Mr Price at Mr Price Group

Job Description

• We're looking for a passionate and creative individual to join our Marketing team as a Community & Customer Care Manager. In this role, you'll be the voice and advocate for our customers, building and nurturing relationships with our online community. Your goal is to create a positive and engaging brand experience, ensuring our customers feel valued and heard.

Responsibilities

• Monitor and respond to customer queries, feedback, and complaints, escalating where necessary and tracking resolution.
• Track parcel-related queries and follow-up to ensure customer satisfaction.
• Create and curate engaging content that reflects our brand voice and resonates with our audience.
• Foster a positive, inclusive, and safe online environment.
• Identify and build relationships with key community members and influencers.
• Report on community engagement and customer care metrics, providing insights to improve performance.
• Contribute to community engagement strategies that align with brand goals.

Qualifications

• 3–5 years of experience of community management in social media, preferably in the fashion retail space.
• Strong Copywriting and SEO skills preferred
• A degree in Communications, Marketing, Public Relations, or a related field.
• Strong understanding of social media platforms, community tools, and analytics.
• Excellent communication and interpersonal skills.
• A proactive, empathetic, and solutions-oriented mindset.
• Experience managing or mentoring a small team is a plus.
• Familiarity with customer service platforms and content management tools.