Compliance Auditor at takealot.com

Your responsibilities will include:
Franchise Management - Independent Contract (IC) Drivers -

• Conduct in field Driver Shifting Inspection Audits in accordance with the compliance standard operating procedure (SOP) documents
• Remove Drivers from shift if they are non-compliant and fail the inspection audits conducted
• Report the results of the inspection audits to the Hub Owners, Hub Managers and Franchise Management Team, detailing areas of focus for attention and corrective behavior;
• Report on repeat offenders and institute corrective actions and re-training

Pick N Pay Takealot Pickup Point (TPP) -

• Escalate issues experienced during day-to-day operations
• Weekly support visits to support improved business operations - act as a consultant to the Pick N Pay Store management to drive business success
• Driving the company policies, procedures and brand standards through regular auditing processes
• Monitoring and measuring branch performance and productivity against Service Level Agreement’s (SLA’s) through system checks and reports
• Presenting solutions to solve problems to help drive the momentum and success of the Pick N Pay Takealot Pickup Point customer service offering.

General -

• Generate reports on your findings in Excel and PowerPoint (or Google Equivalent)
• Analyze and report on trends in your areas
• Hold review meetings with the appropriate/respective management team
• Review applicable SOP’s as they become due for review
• Monitor compliance with regards to the applicable SOP’s

Meet Audit KPI’s

• Support Franchise Managers and Food Compliance Coordinators who are performing audits of their practice in the normal course of their duties
• Ensure processing, compliance and administration duties are completed accurately and timeously
• Take responsibility for matters and work assigned tasks
• Conduct housekeeping audits and any other audits that may be assigned

Minimum qualification and experience requirements:

• Matric (Grade 12)
• NQF Level 4/ Diploma advantages
• 1-2 Years’ experience in a supervisory role within a Franchise business and/or hospitality industry
• Previous operational auditing experience will be advantageous
• Must be competent in Microsoft Office or Google Equivalent
• Must have a valid driver’s license.