Compliance Debt Collector (Estates) at The South African Revenue Service (SARS)

Job Purpose

• To effectively process allocated estate debt management cases within specific turn around time and in line with relevant policies and procedures.

Education and Experience

Minimum Qualification & Experience Required

• Higher Certificate (NQF 5) AND 3 years' experience in the Estates End to End environment with an understanding of the role and its impact to SARS.

Alternative Qualifications

• Senior Certificate (NQF 4) AND 4 years' experience in Branch Office or similar environment dealing specifically with Estate related queries with a general knowledge of the process flow

Job Outputs:

Process

• Analyse and interpret Liquidation and Distribution accounts to assess tax liability.
• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Ensure accurate capturing of client’s information to reduce the estate debt book.
• Finalise all allocated debt management cases within the turnaround times leading to the reduction of the debt book.
• Identify and resolve queries and problems timeously, apply known solutions in line with guidelines provided and escalate unresolved problems.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Drive own performance and development to achieve work outputs in line with required response time, quality and service delivery standards.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to specified polices, standards and procedures to prevent wastage on resources and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by delivering a service that is consistent, seamless and error free.

Behavioural competencies

• Accountability
• Analytical thinking
• Attention to detail
• Commitment to continuous learning
• Conceptual ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational awareness
• Respect
• Stakeholder Engagement and Management
• Trust

Technical competencies

• Business Knowledge
• Data Collection and Analysis
• Data Management
• Debt Management
• Efficiency Improvement
• Functional Policies and Procedures
• Reporting
• Standard operating procedure compliance
• Tax Knowledge