The South African Revenue Service (SARS) is the nations tax collecting authority. Established in terms of the South African Revenue Service Act 34 of 1997 as an autonomous agency, we are responsible for administering the South African tax system and customs service. Its main functions are to: collect and administer all national taxes, duties and levies; c...
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Job Purpose
- To provide a HR client service in respect of Human Resources and Payroll transactions on the HR Management System (SAP). Act as custodian of HR policies, providing guidance, support and development of HR Conditions of Service and administration related policies in line with legislation, involving the accurate and timeous administration of remuneration and benefits throughout the SARS employee's life cycle.
Education and Experience
Minimum Qualification & Experience Required
- Higher Certificate (NQF 5) in Human Resources and 3 years’ experience in Human Resources Administration & Human Resources Payroll.
OR
- Senior Certificate/Matric (NQF4) with 4 years’ experience in Human Resources Administration & Human Resources Payroll.
Minimum Functional Requirements
- 3-5 years HR and Payroll Administrative experience
- SAP HCM system knowledge as an added advantage
Additional Technical Competencies
- GOC Confidential- (a) sensitive information, the unlawful disclosure of which may be harmful to the security or national interest of the Republic or could prejudice the Republic in its international relations;(b) commercial information, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers. E.g. Taxpayer information
Job Outputs:
Process
- Analyse system reports to identify and rectify discrepancies and constantly quality assures transactions and documents. Conduct audits and make corrections and implement preventative measures.
- Apply and utilise systems in a manner that contributes to efficient and effective service delivery and optimised quality.
- Apply procedures to deliver set objectives to the best advantage of the functional work area.
- Calculate all in and out of service debt and implementation of measures to recover such debt to prevent bad debt to SARS (LWP, bursary, 24 hr terminations, ESS, deleted transactions, etc. Analyses debt and leave pay-outs.
- Capturing and maintaining of transactions on SAP system (Financial responsibility amounting to R328 million per annum) - Thus maintaining the SARS Payroll.
- Clear system and ESS related rejections and errors, relating to locking and unlocking of the system, institute preventative measures.
- Communication of transactional outputs and queries in area of work according to policies and quality requirements.
- Conduct outreach processes to trace and contact beneficiaries of Pension Funds.
- Conduct training across the organisation to up skill and create awareness of use of HR systems and changes in benefits/Conditions of Service and HR Policies, field enquiries and local HRA/HRBP.
- Constantly align own work method to changes in work requirements, procedures, policies, processes, and delivery systems to meet contracted targets or set timelines.
- Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
- Contribute to the successful implementation of change initiatives by providing support in area of work.
- Create customer awareness of data integrity e.g. Employee Self Service functionalities and outbound initiatives in respect of Medical Aid Dependants, Group Life Beneficiaries/GL Benefits Statement and Pension Fund Beneficiaries.
- Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
- Deliver operating results within predefined quality, volume and time standards.
- Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
- Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
- Drive mass outbound initiatives from time to time to ensure compliance with legislation, policies and procedures, keeping track of data and following up (e.g. IRP5 Data Compliance, Leave Compliance, Qualifications Compliance.
- Effectively manage time to ensure quick turnaround of work within the required service and standards.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
- Ensure that financial safeguards are applied in processing and capturing HR payroll transactions.
- Validate the risk of overpayment; confirm and check DOA, if the person who signed, is authorized to sign, as well as the alignment of the correct payment percentile and EE compliance.
- Initiate and prepare correspondence, explanatory memorandums, conduct presentations on matters/information relating to SARS conditions of service.
- Interacting with internal and external stake holders (GEPF, Group Life, Medical Brokers, Attorneys, Department of Labour and Department of justice for Garnishee orders and Spousal maintenance orders).
- Keep financial risk factors and information security in mind in the performance of all day-to-day actions. Validate the risk of overpayment; confirm and check DOA.
- Keep up to date records of completed work.
- Performing the role of Group life. Administrator, updating, verifying, calculating, and submitting claims.
- Quality assure documents or work content to ensure accuracy, correct calculation, validity and completeness of data and information and minimise mistakes.
- Report on transactional and process activities within set guidelines to provide timely information for decision making.
Governance
- Comply to set governance and compliance and processes related to an area of work and continuously identify and escalate risks.
- Constantly interpret and align work policies, procedures, legislation and processes to ensure and drive compliance.
- Ensure that completed work adheres to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
People
- Drive own performance to achieve work outputs in line with required response time, quality and service delivery standards.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to specified policies, standards and procedures to prevent wastage on resources and report violation.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure client satisfaction by delivering a service that is consistent, seamless and error free.
- Advise and address queries that come from HR Call centre, HR Business Partners and clients, relating to payroll, Remuneration and Conditions of service.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Conceptual Ability
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Relationship Management and Networking
- Respect
- Trust
Technical competencies
- Business Knowledge
- Computer Literacy
- Data Collection and Analysis
- Efficiency Improvement
- Financial Administration
- Functional Policies and Procedures
- Knowledge of HR Policies and Procedures
- Problem Analysis and Judgement
- Reporting
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Job Purpose
- To formulate and position Revenue Management’s value chain, operating model and frameworks in a broadly defined organisational strategy, by monitoring of international economic and trade trends, evaluate the likely impact on revenue collections, assess revenue risk and devise mitigating measures in line with all statutory requirements, on behalf of National Treasury, in order to position and enable horizontal alignment, implementation and adoption.
Education and Experience
Minimum Qualification & Experience Required
- A Relevant Master’s or Honours degree is preferable with 8-12 years financial services or accounting experience, of which at least 5 years at Senior Management level
ALTERNATIVE #
- A Bachelor’s degree may be considered, provided experience in financial services or accounting of at least 10 years can be demonstrated AND at least 5 years at a Senior Management level
Job Outputs:
Process
- Champion policy frameworks and objectives with internal partners to ensure integration between functions in pursuit of strategic goals.
- Communicate a meaningful strategic context that articulates functional purpose in relation to the organisational vision, purpose and philosophy.
- Develop annual & longer-term resource plan and secure capacity to achieve divisional objectives consistent with long term strategic plan.
- Develop annual & long-term functional plans, set clear priorities and measurable milestones in line with divisional objectives.
- Develop functional operating model and align value chain to organisational objectives in partnership with relevant stakeholders.
- Scan external environment, identify benchmarks and influence alternative operating plans or model to deliver on the SARS objectives and mandate.
- Interpret internal & external organisational changes, model change impact scenarios and introduce or adapt systems in alignment with strategic intent.
- Proactively identify interconnected problems, model alternative solutions, develop & establish contingency plans aligned to the divisional direction.
- Provide authoritative advice and guidance that supports the realisation of major organisational objectives in line with the SARS mandate.
- Provide periodic reports on performance against plan & progress on long-term initiatives & use to realign operating plan and objectives appropriately.
- Use insights & knowledge gained from high level reports to conduct abstract, conceptual & comparative analysis to define functional strategy.
- Create the context to continuously improve all functions and systems in line with national, regional and international changes.
- Be responsive to change in order to influence and effectively manage associated functional acceptance.
- Monitor international economic and trade trends and evaluate the likely impact on revenue collection, assessing revenue risk and devising measures to mitigate risk.
- Oversee accurate and complete tax and duty revenue accounting, reconciliation and reporting information to facilitate the integration of these numbers in the Public Accounts by the National Treasury.
- Provide periodic reports, variance analysis and commentaries to manage and coordinate revenue forecasting and analysis on performance against plan and progress.
- Monitor and analyse the country's fiscal status, position and predictions made, in order to implement remedial actions.
- Ensure implementation of corporate governance procedures, risk management and internal controls.
Governance
- Drive the development and implementation of integrated governance, risk and compliance frameworks.
- Ensure the consolidation of the risk profile for the area of accountability, manage critical risks and ensure feedback integration.
People
- Create a positive organisational climate & culture to energise and focus the function in order to optimise short term and longer-term productivity.
- Influence the development of clear human capability and accountability frameworks within functional area in support of people management strategies.
- Provide leadership and direction by articulating and reinforcing the vision or direction for the function.
- Communicate strategic context that guide best practice, foster an environment of continuous learning and improved employee engagement levels.
- Performance Management of staff for effective Employee Engagement & Performance Excellence
- Engagement with internal and external stakeholders to ensure effective management of interdependencies
- Inspires, motivates, leads and manages the team.
- Monitors employee performance throughout the year via informal and formal methods.
- Invests time in professional development of the individual and team.
Finance
- Ensure that the functional strategy is adequately budgeted for through the development and implementation of a requisite budget.
- Implement effective financial control, management of costs and corporate governance in functional area.
- Prepares Business Unit Resource plan.
- Accountable for the effective management of all financial and material resources within the Business Unit.
- Complies with all requirements of PFMA and relevant Treasury and SARS policies and regulations
Client
- Define and influence relationships and service level agreements made with internal and external stakeholders.
- Ensure strategic representation of SARS and promote the enterprise with public service leaders and national, regional stakeholders.
- Build strong relationships with internal and relevant external stakeholders.
- Engagement with relevant stakeholders, intermediaries and representative bodies
- Establishing and maintaining effective customer relationships to understand customer needs, promote customer understanding of full product, systems, or services offering, and aligning to provide a solution. Ensuring a positive customer experience throughout the interaction process.
Behavioural competencies
- Accountability (V)
- Ability to translate Strategy into Execution
- Stewardship & Service Orientation
- Concern for Impact of own behaviour on others
- Nurtures Future Talent
- Strong Results Orientation
- Fairness and Transparency (V)
- Honesty and Integrity (V)
- Values and manages Diversity
- Inspires others to Positive Action
- Develops Teams & Nurtures Interdependency
- Respect (V)
- Trust (V)
Technical competencies
- Business Acumen
- Customer Relationship Management
- Decisiveness
- Diagramming and Modelling
- Economic Research
- Effective Business Communication
- Financial Acumen
- Financial Performance and Reporting
- Financial Control
- Functional Policies and Procedures
- Legislative and Regulatory Compliance
- Managerial Budgeting
- Planning, Management and Measurement
- Preparing Annual Financial Statements
- Problem Analysis and Judgement
- Strategic Planning
- Tax Knowledge
- Value- Based Leadership
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Job Purpose
- To prepare, scan, categorize and quality check scanned images ensuring the accurate and timeous uploading of documents in accordance to the relevant policies, processes and procedures.
Education and Experience
Minimum Qualification & Experience Required
- Senior Certificate/Matric (NQF4) with 1 years’ experience in Human Resources / Record Management environment.
Additional Technical Competencies
- GOC Confidential- (a) sensitive information, the unlawful disclosure of which may be harmful to the security or national interest of the Republic or could prejudice the Republic in its international relations;(b) commercial information, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers. E.g. Taxpayer information
Job Output
Process
- Apply and utilise systems in a manner that ensures accurate processing of information that contributes to efficient and effective completion of tasks.
- Assist with administrative tasks within the relevant unit.
- Communication of transactional outputs and queries in area of work.
- Deliver on contracted performance objectives according to set procedures and agreed service level agreements.
- Embrace change initiatives and positively contribute to the success thereof within area of accountability.
- Ensure quality of work content, minimise mistakes and continuously improve quality and standards.
- Ensure that all basic queries are resolved timeously, in line with provided procedures and guidelines and escalate unresolved issues.
- Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
- Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
- Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
Governance
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
People
- Ask for support or training to improve the quality and standard of own work.
- Develop productive working relationships with team members, Ops Managers and key role players in the business to support contracted work outputs.
- Drive own performance to achieve work outputs in line with required response time, quality and service delivery standards.
Finance
- Perform own work well to reduce costs and save money.
Client
- Understand job service requirements in order to meet client expectations.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Orientation
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- People Skills
- Respect
- Trust
Technical competencies
- Administrative Support
- Business Knowledge
- Data Collection and Analysis
- Efficiency Improvement
- Events, Meeting or Task Coordination
- Functional Policies and Procedures
- Plan and Conduct Meetings
- Records and Archive Management
- Reporting
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Job Purpose
- To effectively process allocated estate debt management cases within specific turn around time and in line with relevant policies and procedures.
Education and Experience
Minimum Qualification & Experience Required
- Higher Certificate (NQF 5) AND 3 years' experience in the Estates End to End environment with an understanding of the role and its impact to SARS.
Alternative Qualifications
- Senior Certificate (NQF 4) AND 4 years' experience in Branch Office or similar environment dealing specifically with Estate related queries with a general knowledge of the process flow
Job Outputs:
Process
- Analyse and interpret Liquidation and Distribution accounts to assess tax liability.
- Communication of transactional outputs and queries in area of work according to policies and quality requirements.
- Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
- Contribute to the successful implementation of change initiatives by providing support in area of work.
- Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
- Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
- Ensure accurate capturing of client’s information to reduce the estate debt book.
- Finalise all allocated debt management cases within the turnaround times leading to the reduction of the debt book.
- Identify and resolve queries and problems timeously, apply known solutions in line with guidelines provided and escalate unresolved problems.
- Report on transactional and process activities within set guidelines to provide timely information for decision making.
Governance
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
People
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Drive own performance and development to achieve work outputs in line with required response time, quality and service delivery standards.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to specified polices, standards and procedures to prevent wastage on resources and report violations.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure client satisfaction by delivering a service that is consistent, seamless and error free.
Behavioural competencies
- Accountability
- Analytical thinking
- Attention to detail
- Commitment to continuous learning
- Conceptual ability
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational awareness
- Respect
- Stakeholder Engagement and Management
- Trust
Technical competencies
- Business Knowledge
- Data Collection and Analysis
- Data Management
- Debt Management
- Efficiency Improvement
- Functional Policies and Procedures
- Reporting
- Standard operating procedure compliance
- Tax Knowledge
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Job Purpose
- To execute the development of Data Analytics solutions through understanding of business requirements and to be responsible for basic data processing within the organisation, including fulfilling the functions of data cleaning and analyses, reporting and data file set up and testing.
Education and Experience
- National Diploma / Advanced Certificate (NQF 6) in Data Analytics, Data Engineering, Data Science or Statistics with 2 - 3 years’ experience in a Data Analysis environment, of which 1 - 2 years at knowledge worker level.
Alternative #
- Senior Certificate (NQF 4) and 5 years related experience in a Data Analysis environment, of which 1 - 2 years at knowledge worker level.
Minimum Functional Requirements:
- Basic technical expertise regarding data processes, data cleaning, analysis, reporting, data models, and database design and testing.
- Knowledge of and experience with reporting packages (SQL or equivalent, etc), databases (SQL etc), programming (SQL, R, Python, etc.).
- Basic Knowledge of statistics and experience using statistical packages for analysing datasets (Excel, SPSS, SAS, R etc.).
- Basic Data warehouse knowledge, Be proficient in the application of:
- Basic Data Migration, Basic Data Visualization, Business Intelligence Methodologies, Database Knowledge, Basic Programming Skills i.e. SQL, and/or Python, R, etc., Microsoft skills (Proficient in) i.e. Excel, Word, PowerPoint, etc.
Job Outputs:
Process
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements because of the change.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
- Assist in the filtering and 'cleaning' of imported data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.
- Ensure the availability of existing data analytics solutions (like reports, etc.) by maintaining them as well as improving them where shortcomings exist.
- Use practical and applied knowledge and situational judgement to arrive at decisions.
- Communicate the results of their analysis and findings by using basic data visualisation techniques with both internal and external customers.
- Acquire data from primary or secondary data sources and maintaining databases, applying the knowledge of data extraction, transformation and business modelling.
- Perform routine business analysis using various techniques, e.g. statistical analysis, explanatory and predictive modelling, data mining.
- Design, develop and test basic data analytics solutions like Reports, Dashboards, Analysis, Extracts, Models, etc.
- Identify, analyse and interpret trends and patterns in basic data sets, based on data findings.
- Research best practices and support the development of the solutions and recommendations for the current business operations.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
- Adhere to specified polices, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations
Behavioural competencies
- Accountability
- Adaptability
- Attention to detail
- Analytical Thinking
- Commitment to Continuous Learning
- Conceptual Thinking
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Business Knowledge
- Data Collection and Analysis
- Data Management
- Data Design and Management
- Efficiency Improvement
- Functional Policies and Procedures
- Reporting
- Statistical and Mathematics Analysis
- Technical Expertise
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Job Purpose
- To conduct tax audits across tax types with the aim of influencing compliance through raising accurate assessments in with relevant legislations.
Education and Experience
- Relevant National Diploma (NQF 6)/Advanced Diploma and 3 years’ related experience in a similar environment.
Minimum Qualification & Experience Required
- National Diploma (NQF 6) in Taxation, Audit, Accountancy and 3 years’ experience in a tax audit environment.
Job Outputs:
Process
- Utilise digital information, systems and tools as they become available to address audit risks. This may include eCommerce transactions and other digital risks.
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Analyse data/evidence, review and confirm identified risks and consideration of additional risks which may relate to the entity being audited, across tax types, across related entities etc.
- Analyse information provided at dispute stage and taxpayer complaints logged.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Conduct audits (plan, execute, finalise) in line with Acts/Regulations/ Policies/Standard Operating Procedures (SOPs) using SARS systems.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Engagement during and after the audit with Debt Management aimed at optimal collection on liabilities raised through the audit. Provide support by conducting a financial analysis to support the recommendations which may be used to determine the optimal collection of liabilities and/or to support the view at various committees e.g. Debt Committee. Engage the taxpayer regarding the collection of debt at the finalisation stage of the audit.
- Engagement with Litigation and Dispute management during and post the audit process to address issues relating to the interpretation of relevant legislation e.g. tax, legislation relating to companies, etc. The auditor may be required to testify in a civil court.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Identify and escalate serious tax offences for potential criminal investigations, which will include a detailed analysis of the facts together with the applicable tax legislation. The Auditor may be required to testify in a criminal court.
- Identify information required to mitigate audit risks identified and engage taxpayers/tax practitioners for additional relevant information and clarification.
- Identify new and additional risks for audit scope expansion, identification of new risks relating to other tax types and related entities for referral to Case Selection for profiling for new audit interventions.
- Manager the efficient progress of the audit utilising approved systems. Prepare systems notes of progress and outcomes as required and maintain during the audit process, e.g. Service Manager, Teammate.
- Navigate and extract relevant information from SARS systems and external sources to collect and evaluate risks and compliance to relevant legislation.
- Prepare and issue relevant communication/ reports as required to internal and external stakeholders.
- Prepare inputs based on analysis and interpretation of facts and legislation, participate and present to relevant committee, i.e. Technical Committee, Understatement Committee, Large Assessment Committee, Objections Committee, National Appeals Committee.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
- Raise accurate assessments on SARS system in relation to relevant legislation.
- Supply inputs to Account Maintenance on remittance of penalty and interest requests and engage Client Service to resolve issues escalated by taxpayer.
- Use practical and applied knowledge and situational judgement to arrive at decisions.
- Where large data files are required to be downloaded, engage Electronic Forensic Services (EFS) to assist. Detail the data required and the risks, to contribute to the identification of required data files and/or additional data.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure client satisfaction by delivering a service that is consistent, seamless and error free.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to detail
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Drive for results
- Expertise in Context
- Fairness and Transparency
- Honesty and integrity
- Organisational awareness
- Respect
- Trust
Technical competencies
- Audit methodology
- Business Knowledge
- Data Collection and Analysis
- Efficiency improvement
- Execute, Implement and Follow Through
- Financial Acumen
- Functional Policies and Procedures
- Operational Audit
- Planning and Organising
- Problem Analysis and Judgement
- Quality orientation
- Reporting
- Tax Knowledge
- Tax Law
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Job Purpose
- As a Lead Benefit Realisation Specialist, you will be responsible for identifying, evaluating, and managing internal investment opportunities within the organization. You will work closely with various departments to develop and implement strategies that optimize our internal capital investments and drive business growth.
- You will be required to provide expertise and advice, facilitate the formulation, review, and monitoring of the Enterprise Resource Plan. Disburse funds by managing the Benefit Realisation Management Framework. Monitor and review projects and assess whether the organisation has met its capital investment goals.
Education and Experience
Minimum Qualification & Experience Required
- Honours / Postgraduate Diploma (NQF 8) in Financial Management or similar AND minimum 10-12 years' experience in Benefit realization, Project management and Finance with 3-4 years at a specialist level.
#Alternative
- Bachelor’s degree / Advanced Diploma (NQF 7) in Financial Management or similar AND minimum 12 - 15 years’ experience in Benefit realization, Project management and Finance, with 3-4 years at a specialist level
Minimum Functional Requirements
- Experience in a few project roles with significant experience of benefits management in project, programme, or portfolios.
- Strong Finance, Business and Projects Background
- Experience of benefits planning and prioritisation in complex environments.
- Experience in Financial modelling (NPV)
- Recent experience of benefits management and mapping across complex environments.
- Expertise in portfolio reporting tools and techniques.
- Good analytical and presentation skills.
- Independent thinker who is solution driven.
- Confidence to work with multiple stakeholders at all levels of SARS.
- Understanding and knowledge of the software lifecycle.
- Excellent communication skills to provide clear messages to internal teams and external stakeholders.
Job Outputs:
Process
- Lead the provision of a benefits management, tracking and realisation service to enable the delivery of programs and projects.
- Assess benefits management across Enterprise Portfolio Management Office delivery portfolio of programs and projects to identify current gaps, overlaps and conflicts.
- Work with programmes and projects and provide pragmatic best practice advice on the effectiveness of their benefits management and realisation practices, particularly to identify additional opportunities for benefits management.
- Review investment proposal submissions and the development of business cases during options analysis, investment appraisal and portfolio delivery prioritisation in terms of return on investment.
- Track and report benefits realisation progress for Enterprise Portfolio Management Office dashboard reporting.
- Regularly review and improve the effectiveness of benefits and value management arrangements and escalate any portfolio-level delivery risks with benefits realisation as appropriate.
- Establish the mechanisms for, and monitor, post project closure to compare benefits realised with benefits forecast to capture lessons in relation to benefits management for wider dissemination.
Governance
- Develop and/or align governance and compliance policies in own practice areas to identify and manage risk exposure liability.
People
- Provide specialist support, advice and resources to projects and initiatives and where appropriate representation on national committees.
- Provide specialist know-how, support, advice, and practice thought leadership in area of expertise.
Finance
- Implement financial models and monitor the value of projects.
Client
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
- Develop and ensure implementation of own practices to build delivery excellence, encouraging others to provide exceptional stakeholder service.
Behavioural competencies
- Analytical Thinking
- Accountability
- Conceptual Ability
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Problem Solving and Analysis
- Attention to Detail
- Commitment to Continuous Learning
- Organisational Awareness
- Respect
- Trust
- Building Sustainability
Technical competencies
- Data Collection and Analysis
- Functional Policies and Procedures
- Reporting
- Business Knowledge
- Efficiency improvement
- Workforce Planning
- Change Management
- Planning, Management and Measurement
- Programme and Project Management
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Job Purpose
- To plan and conduct multiple Authorised Economic Operator (AEO) risk-based validations in the most effective way applying the appropriate AEO validation procedures and techniques correctly and ensuring compliance with established criteria. Report on findings, including making recommendations for compliance to the relevant acts and WCO SAFE Framework of Standard, in order to promote voluntary compliance. Understanding the risk implications across the trader/economic operator supply chain, in compliance with all legislative requirements.
Education and Experience
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) and 5 – 7 years’ Customs & Excise experience, of which 2 – 3 years at a technically skilled level.
Minimum Qualification & Experience Required
- Senior Certificate (NQF 4) and 10 years related Customs & Excise experience, of which 2 - 3 years at a technically skilled level.
Additional Technical Competencies
- Knowledge of the AEO criteria (A to M), as set out in the Self-Assessment Questionnaire;
- Knowledge of the national AEO programme (legal background; benefits, eligibility requirements; suspension and removal policies, etc.);
- Knowledge of Customs legislation, including Customs procedures and regimes and other legislation to be applied by Customs;
- Knowledge of the Revised Kyoto Convention, the SAFE Framework, and the history of the AEO concept;
- Knowledge of audit and computer-assisted auditing packages and techniques;
- Knowledge of book-keeping and IT applications for financial accounting and reporting; Knowledge of safety and security programmes of other government or inter-governmental agencies (for example Regulated Agent/Known Consignor, and ISPS Code);
- Knowledge of relevant commercial standards and certifications (for example ISO, BASC and TAPA);
- Knowledge of bilateral or multilateral treaty obligations and local cultures.
Job Outputs:
Process
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
- Prepare for validation through collecting and analysing information, assess related risks, prepare validation plan by applying practical and applied knowledge and act authoritatively on methods, systems and procedures.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of validation report work output and draw finding and the conclusions.
- Execute specialist input through developing and implementing validation procedures aligning to the validated industry.
- Conduct site visits to verify the economic operator's compliance with the AEO criteria. Obtain and verify any supporting documentation, establish, record, observe, evaluate and test the applicants' procedures.
- Complete a report covering the checks carried out and the conclusions that are drawn; and recommend whether the authorization should be granted or refused based on the findings and conclusions of the validation.
- Execute specialist input through a site visit to verify compliance against criteria validated for (AE Compliance; Safety and Security).
- Initiate process and procedural change and provide guidelines and support related to validation findings.
- Liaise with entities (AEO Applicant) in order to resolve CIPs and related queries and questions within agreed timelines.
- Analyse information to generate ideas, plans, options to monitor and re-validate compliance based on the compliance improvement plan.
- Provide expertise and advice to internal and external stakeholders / companies regarding SAFE framework of standards, AEO programme and validation processes.
- Educate clients on the SA AEO programme requirements in line with domestic and international best practice.
- Ability to take an unprejudiced approach with regard to the integrity and trustworthiness of economic operators.
- Review the business operations to evaluate process and procedure against the programme criteria.
- Provide specialist input to manage national improvement initiatives on Validations matters to ensure best practices.
- Conduct complimentary research and document findings on AEO trends
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical thinking
- Attention to detail
- Commitment to continuous learning
- Conceptual Ability
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Audit (Customs EU Framework)
- Border Control Management
- Business Knowledge
- Control of Goods (Customs EU Framework)
- Customer Relationship Management
- Customs Knowledge
- Data Collection and Analysis
- Economic Operators Management (Customs EU Framework)
- Efficiency Improvement
- Functional Policies and Procedures
- Prohibitions and Restrictions (Customs EU Framework)
- Reporting
- Supply Chain Operations (Customs EU Framework)
- Tariff and Classification (Customs EU Framework)
- Valuation (Customs EU Framework)
go to method of application »
Job Purpose
- To develop implementation plans and provide strategic leadership advice in multiple projects, technologies and technical consulting strategies, in order to achieve overall organisational objectives.
Education and Experience
Minimum Qualification & Experience Required
- Honours / Postgraduate Diploma (NQF 8) IT, Computer Science or Similar AND 10-12 years' experience in Enterprise IT Security Architecture, of which 6-8 years is at a Senior specialist level / Architect level.
ALTERNATIVE #
- Bachelor's Degree / Advanced Diploma IT, Computer Science or Similar (NQF 7) with Cybersecurity or architecture certification (e.g. CISSP, CISM, CCSP, TOGAF Security) AND 12 - 15 years’ IT Security Architecture experience of which 6-8 years is at a Senior Specialist level/Architect level.
Minimum Functional Requirements
- Enterprise Cybersecurity Architecture (conceptual, logical, and physical levels)
- Secure infrastructure design for AI and data platforms (data protection, access control, encryption, model security)
- Security architecture for web applications, portals, APIs, and digital channels
- Integration security covering APIs, messaging, RPC, file transfer, and service-based architectures
- Identity and Access Management (IAM), including privileged access and federation
- Secure network and platform architecture (on prem, hybrid, and cloud-ready designs)
- Application and platform security principles (OWASP, Zero Trust, defence-in-depth)
Relevant IT certification:
- Cybersecurity or architecture certification (e.g. CISSP, CISM, CCSP, TOGAF Security)
Job Outputs:
Process
- To provide enterprise-level cybersecurity architecture and technical consulting leadership within the IT Security Operations division by designing secure infrastructure, platforms, and integration patterns that support, AI and advanced analytics platforms, enterprise case management systems, Secure, scalable taxpayer digital portals
- Design secure end to end architectures for AI platforms, case management systems, and taxpayer portals, with consideration for operational security requirements
- Define security architecture standards, patterns, and reference architectures that can be effectively implemented and supported within an IT Security Operations environment
- Embed security controls into infrastructure, application, and integration designs to support monitoring, detection, and response capabilities
- Conduct architecture risk assessments and provide remediation guidance aligned to operational risk management practices
- Provide authoritative cybersecurity architecture advice to delivery teams, IT Security Operations, and other stakeholders
- Influence solution design decisions to ensure security, resilience, and operational supportability
- Translate cybersecurity policy, regulatory, and operational requirements into practical, supportable designs
- Ensure solution architectures are aligned with IT Security Operations capabilities, including incident response, threat detection, vulnerability management, and continuous monitoring
- Collaborate with IT Security Operations teams to ensure architectures support effective security operations, logging, alerting, and forensic readiness
- Support the operationalisation of security controls by ensuring clear handover from design to build and run phases
- Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Develop multiple practices in alignment with operational policy and procedural frameworks, supporting tactical development and excellence.
- Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
- Influence and communicate across business areas impacted by practice area to minimise resistance and ensure on-boarding of new thinking.
- Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
- Optimise goal achievement through tactical strategy development and optimisation of practises, processes & systems across an internal value chain.
- Plan for value-added, continuous multiple practice and system improvement optimisation to deliver on objectives and to enhance tactical excellence.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; developing best practice solutions.
- Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
- Translate top down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.
- Provide support to integration projects by applying the required specialised skills in terms of architecture, data, design, services, processes, monitoring and patterns.
- Ability to apply multi-skilled capabilities to influence, identify and resolve complex issues in the IT environment.
- Engage with relevant stakeholders and establish operational and IT transformational demand.
- Successfully deliver projects, impactful improvements initiatives & business as usual enhancements, improve effectiveness, service and productivity.
Governance
- Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
- Engage business, IT, and IT Security Operations teams to ensure security requirements are understood, adopted, and operationally supported
- Support digital transformation initiatives through trusted security architecture leadership within an IT Security Operations context
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
- Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
- Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Adaptability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Application Development and Maintenance
- Business Knowledge
- Creative and Innovative Thinking
- Efficiency improvement
- Functional Policies and Procedures
- IT Knowledge
- Knowledge of IT Governance and Business
- Policy analysis
- Reporting
- System Thinking
- Technical Expertise
go to method of application »
Job Purpose
- To develop implementation plans and provide strategic leadership advice in multiple projects, technologies and technical consulting strategies, in order to achieve overall organisational objectives.
Education and Experience
Minimum Qualification & Experience Required
- Honours / Postgraduate Diploma (NQF 8) IT, Computer Science or Similar AND 10-12 years ‘IT Security Architecture plus extensive experience in operating at enterprise or multi programme level within complex environments, of which 6-8 years is at a Senior Specialist level
OR
- Bachelor's Degree / Advanced Diploma IT, Computer Science or Similar (NQF 7) with Cybersecurity or architecture certification (e.g. CISSP, CISM, CCSP, TOGAF Security) AND 12 - 15 years’ IT Security Architecture experience plus extensive experience in operating at enterprise or multi programme level within complex environments, of which 6-8 years is at a Senior Specialist level
Minimum Functional Requirements
- Secure SDLC frameworks and controls across design, build, test, release and operate phases
- Application and solution security architecture for on premise, hybrid and modern platforms
- Security requirements definition, threat modelling and design assurance
- API, integration and data security principles
- Platform and application hardening standards
- Security control optimisation and rationalisation
- Working knowledge of containerisation and modern application platforms
- Alignment to enterprise architecture, security and governance frameworks
- (Product specific experience is advantageous but not mandatory.)
Job Outputs:
Process
- To provide principal level cybersecurity consulting and architecture leadership by governing SDLC security practices, enabling secure digital services, optimising cybersecurity controls, and supporting enterprise modernisation initiatives in support of SARS’ strategic and operational objectives.
- Review and govern SDLC security controls, standards and patterns across delivery teams
- Define and maintain secure design principles, reference architectures and security guardrails
- Translate business and operational requirements into clear, testable security requirements and technical specifications
- Provide security architecture assurance for new and modernised digital services
- Identify opportunities to optimise, rationalise and modernise existing security controls
- Embed security by design and security by default practices into delivery and transformation initiatives
- Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Develop multiple practices in alignment with operational policy and procedural frameworks, supporting tactical development and excellence.
- Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
- Influence and communicate across business areas impacted by practice area to minimise resistance and ensure on-boarding of new thinking.
- Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
- Optimise goal achievement through tactical strategy development and optimisation of practises, processes & systems across an internal value chain.
- Plan for value-added, continuous multiple practice and system improvement optimisation to deliver on objectives and to enhance tactical excellence.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; developing best practice solutions.
- Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
- Translate top down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.
- Provide support to integration projects by applying the required specialised skills in terms of architecture, data, design, services, processes, monitoring and patterns.
- Ability to apply multi-skilled capabilities to influence, identify and resolve complex issues in the IT environment.
- Engage with relevant stakeholders and establish operational and IT transformational demand.
- Successfully deliver projects, impactful improvements initiatives & business as usual enhancements, improve effectiveness, service and productivity.
Governance
- Define, review and enforce secure SDLC and architecture governance controls
- Ensure alignment with enterprise security, architecture and risk management frameworks
- Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
- Act as a principal consultant and mentor, providing thought leadership on secure design and modernisation
- Influence delivery, architecture and operational teams through expertise and advisory leadership
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
- Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
- Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Adaptability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Application Development and Maintenance
- Business Knowledge
- Creative and Innovative Thinking
- Efficiency improvement
- Functional Policies and Procedures
- IT Knowledge
- Knowledge of IT Governance and Business
- Policy analysis
- Reporting
- System Thinking
- Technical Expertise
Method of Application
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