Administrator: HR Document Management at The South African Revenue Service (SARS)

Job Purpose

• To prepare, scan, categorize and quality check scanned images ensuring the accurate and timeous uploading of documents in accordance to the relevant policies, processes and procedures.

Education and Experience

Minimum Qualification & Experience Required 

• Senior Certificate/Matric (NQF4) with 1 years’ experience in Human Resources / Record Management environment.

Additional Technical Competencies

• GOC Confidential- (a) sensitive information, the unlawful disclosure of which may be harmful to the security or national interest of the Republic or could prejudice the Republic in its international relations;(b) commercial information, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers. E.g. Taxpayer information

Job Output

Process

• Apply and utilise systems in a manner that ensures accurate processing of information that contributes to efficient and effective completion of tasks.
• Assist with administrative tasks within the relevant unit.
• Communication of transactional outputs and queries in area of work.
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements.
• Embrace change initiatives and positively contribute to the success thereof within area of accountability.
• Ensure quality of work content, minimise mistakes and continuously improve quality and standards.
• Ensure that all basic queries are resolved timeously, in line with provided procedures and guidelines and escalate unresolved issues.
• Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
• Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.

Governance

• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.

People

• Ask for support or training to improve the quality and standard of own work.
• Develop productive working relationships with team members, Ops Managers and key role players in the business to support contracted work outputs.
• Drive own performance to achieve work outputs in line with required response time, quality and service delivery standards.

Finance

• Perform own work well to reduce costs and save money.

Client

• Understand job service requirements in order to meet client expectations.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Customer Orientation
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• People Skills
• Respect
• Trust                                           

Technical competencies

• Administrative Support
• Business Knowledge
• Data Collection and Analysis
• Efficiency Improvement
• Events, Meeting or Task Coordination
• Functional Policies and Procedures
• Plan and Conduct Meetings
• Records and Archive Management
• Reporting