Complimentary Products Administrator at Metropolitan

Role Purpose    

• The position is aimed at a dynamic, focused individual who can provide an effective and efficient service to clients by receiving, evaluating, and responding to telephonic/electronic escalated enquiries timeously.  Support to the Product Managers for all Complementary Products

Requirements    

• Matric
• 2 - 3 years of client service experience
• A good understanding of the industry would be an advantage
•  Knowledge of Oracle System is essential.
• Proficient in Microsoft Office
• Must be able to organise data
• Attended an accredited Healthcare course would be an advantage.
• Excellent knowledge of the Momentum’s Complementary products is essential.
•  Excellent knowledge of the Momentum Health (Momentum Medical Scheme) product is essential

Duties & Responsibilities    

• Identifying risks to the company and escalate accordingly.
• Engaging in effective communication and delivery according to Service Level Agreements
• Maintaining a consistent service delivery to ensure client retention and satisfaction
•  Ensuring Service Level Agreements are met and always exceeded.
• Providing first-time resolution on escalated queries of a complex nature
• Dealing promptly with client requests in a competent, efficient, and professional manner
• Driving and supporting effective teamwork within the department
• Engaging in appropriate training interventions to promote own professional development.
• Competencies    
• Business Acumen
• Client/Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Team
• Collaboration
• Impact and Influence