Concierge (Manor House) at Fancourt

The ideal candidate must have: 

• The ability to be proactive in planning to ensure smooth arrivals, itinerary and departures of guest staying at The Manor House;
• The ability to provide accurate information to guests in a courteous manner, attend to and follow up on all reasonable guest requests and requirements and anticipates guests needs and ensure satisfactory service delivery;
• The ability to be able to make dinner reservations, golf reservations, spa bookings, book transfers required, booking tours, booking flights and follow up on lost luggage;
• Have good communication skills in order to communicate and leave a handover to with emphasis on accuracy and proper follow up;
• Good telephone etiquette and the ability to properly handle incoming and outgoing e-mails;
• To stay self-informed of all activities that are available in the city and establish close contacts with people in these areas to provide information, reservations; i.e. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours;
• The ability to recite all hotel services, hours of operations, key personnel, hotel policies, etc.;
• The ability to keep senior management well informed of any guest complaints or concerns and any action taken;
• The ability to keep the concierge desk, reception area, storage areas and Montagu Bar in an orderly manner, maintain 5-star standards of cleanliness at all times and log any maintenance issues;
• The ability to handle transactions such as Montagu bar charges, charges on guest accounts for any extras, daily account checks on packages and credits on guest accounts and taking payment on arrival and departures;
• Ensure smooth handling of guest vehicles; example, taking the vehicle to the valet service, parking guest vehicles;
• Ensure smooth and proper handling, storage and tagging of guest luggage, golf clubs;
• The ability to display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contractors;
• Have the adequate knowledge and ability to set up and serve meals and drinks (rooms, restaurant, private dinner, pool area) high tea and canapes, replenish and clear thereof;
• Duties include stock takes on a daily basis and the management of stock levels;
• Inspection of rooms and replenish of butler station guest supplies prior to guest arrival, daily checking of rooms with an impeccable eye for detail, providing a turndown service.