Consultant: OD and Performance Partner (Commercial) at MTN

Mission/ Core purpose of the Job

• Manco Business Talent Partnering represents a specialized business competence vertical within the Manco HR Services Function in MTN Group HR. The Group Commercial Business Talent Partner sub-function is one of the five business talent verticals. The OD and Performance Partner – Group Commercial is responsible for the customization, delivery and continuous improvement of Organisation Development (OD) and Performance solutions to meet corporate strategic plans for the business units. The specific Business Units serviced are: a. Consumer b. Enterprise Business Unit c. Global Connect d. IGNITE e. Strategy The OD and Performance Partner will deliver within the following broad work areas • Organization Design • Workforce Planning • Performance Management The OD and Performance Partner– Group Commercial reports to the Senior Manager: Manco Business Talent Partner responsible for respective Manco Business Units.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Deliverables
The OD and Performance Partner – Group Commercial will be accountable to achieve the following objectives:
Governance

• Strategic Meetings
• Provide input in strategic meetings when required
• Provide inputs into the enterprise wide transformation initiatives when required
• Provide inputs into the risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Provide input into all projects initiated (internal or global)
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

• Ensure execution in alignment with divisional strategy
• Provide input into SLA approval and exception performance review

Reporting

• Report on a periodic basis to reporting manager relating to progress made within the sub-function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary

Operational Delivery
Organization Design

• Evaluate and generate business-specific insights to advise Group Commercial functions on organization design solutions and practices that are result oriented
• Assist in localizing and implementing the functional organizational architecture operating model, strategy, objectives and budgets for Manco, in conjunction with HR Services team
• Maintain and update the organization structure, headcount sizing, job profiling and transition plans – in line with the operating model, strategy, objectives and budgets for Group Commercial functions
• Provide inputs for the development of Functional Competency framework for the Group Commercial functions, in conjunction with global Organization Architecture team
• Analyse and prepare headcount and FTE sizing proposal for Group Commercial functions (aligned with the budgets)
• Develop job profiles relevant to the positions in the Group Commercial functions, along with the functional leaders, in line with the OD and Rewards Policies. Ensure appropriate protocols and approvals are obtained prior to rollout.
• Timely communication of new/revised job profiles to HR Operations Team for operational implementation
• Responsible to ensure job/position evaluation for Group Commercial functions
• Develop the workforce transition strategy and plan along with the Group Commercial leaders. Socialize and monitor progress of fully approved transition plans which are delivered by HR Operations teams
• Periodically review, analyse and report on OD and People data for the Group Commercial functions to ensure compliance to the Global Data and OD standards and policies.
• Prepare, present and report on key organization design metrics such as span of control, organization layers, headcount and critical position vacancies for the Manco Business Units, in line with the practices defined by the Global Organization Architecture Team
• Workforce Planning and Analytics
• Assist in the development, monitoring and reporting of Functional HR budgets relating to headcount and cost for the Business Unit.
• Assist in the development and presentation of strategic and operational workforce plans for the Business Unit, in line with the methodology and framework defined by the Global Organization Strategy and Performance vertical

Job Requirements (Education, Experience and Competencies)
Education:
– Minimum of 3 year tertiary degree / diploma (Human Resource/ Behavioural Sciences/ Business Studies / Management and/or Equivalent)
– Relevant certification / accreditation / membership with professional bodies in the area of organization design, business performance & productivity etc. (advantageous)
Experience:
– Minimum of 5 years’ experience in working in the HR domain in telecommunication environment with specific focus on OD, performance management and workforce planning
– Demonstrated experience partnering with clients on solving business/operational issues through the application of progressive people systems (Human Resources) practices.
– Project management experience
– Worked across diverse cultures and geographies
– Experience working in a medium to large organization
Competencies:
Functional Knowledge
– Business/ Financial Acumen
– Telecom Operating Model, Business and Market knowledge
– Knowledge of HR polices and processes
– Workforce Planning and Analytics
– Organization