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  • Posted: Dec 18, 2020
    Deadline: Dec 25, 2020
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    In 1984, we started with a single-minded purpose: to empower people with access to justice to enforce and defend their rights. Today weve kept true to our purpose and have grown to 696 employees in Branches countrywide, dedicated to ensuring that our Members always have a lawyer on their side when they need it most. We stand for justice, fairness and hone...
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    Consultant: Quality Assurance

    Consultant: Quality Assurance

    It is never easy job hunting! Are you someone who is committed to and would never compromise quality? 

    LegalWise is looking for enthusiastic quality assurance analysts with great attention to detail and excellent listening skills to join our team.  As a successful candidate, you'll be performing quality assurance for our sales Call Centres. Have you been pondering on how you would add value to an organisation if you were given the opportunity to prove yourself? The break-through that you have been waiting for could be right in front of you!

    Who’s right for the job?

    • An individual who is able to conduct ongoing assessments and analyse calls in a sales call centre.
    • An individual who possesses a high level of emotional intelligence and resilience.
    • An individual who is customer-centric in their approach and always puts the needs of customers first.

    LegalWise is seeking to employ an innovative and agile Champion of Justice that would like to leave their mark and showcase their skill-set. In the interest of following ‘protocols’ let us unpack your responsibilities in a little more detail.

    Let us unpack this below:

    • You will be responsible for conducting ongoing assessments and analyse Outbound calls in the Call Centre.
    • You will need to identify and address quality concerns and irregularities in respect of business activities as carried out by the Call Centre
    • You will be required to document quality issues and performance measures for management review.
    • You will need to report on all quality control matters timeously to Management in order for Management to implement corrective actions.

     What will ensure that you qualify for this position?   

    • Matric/Grade 12 essential
    • NQF Level 4
    • Diploma with 2 – 3 years’ experience or Grade 12 with 4 – 5 years’ related experience
    • You must be computer literate

    Skills and Competencies Required:

    • Must have the ability to speak clearly and professionally
    • Must have a strong customer services orientation
    • Ability to speak one other official South African language would be advantageous
    • Strong in monitoring Call Centre Agent Sales Calls

    Other Requirements:

    • Must be willing to relocate at own cost
    • ITC/criminal check will be a requirement
    • Applicable psychometric assessment/s will be a requirement

    Method of Application

    Interested and qualified? Go to LegalWise on www.linkedin.com to apply

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