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  • Posted: Mar 27, 2020
    Deadline: Not specified
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  • Prodigy Finance is revolutionising international student loans with a borderless credit model available to 150 nationalities. Disrupting the traditional funding market, loans are collectively funded by a community of alumni, institutional investors and qualified private investors who receive a financial and social return; while the student borrower gains acc...
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    Contact Activation Administrator

    Why join Prodigy Finance

    • Be a part of a pioneering global growth company
    • Experience the excitement and learn from being part of an incredibly fast-growing young company. No kidding – exponential growth. Happening right now
    • Be pivotal in scaling the business by identifying smart solutions and partners with tech at the heart of it
    • Enjoy the agility and flexibility offered by a startup culture. A sociable, relaxed and friendly work environment (with a serious coffee culture where you can wear shorts to work)
    • We will help you make your mark. Make a real impact on the business and experience a steep learning curve with huge opportunities to grow and develop
    • Gain an inside perspective on the functioning of a venture-backed FinTech startup, backed by top VCs, learn day-to-day management and build functional expertise
    • Build a platform that helps to make a very real difference in the world

     

    What you will do in the role

    The primary function of a Contact Activation Administrator is to manage processes around arrears borrowers directly, actively working the uncontactable and first-time delinquent portfolio, trace processes and ad hoc outbound call campaigns.

    Specific responsibilities are to:

    • Manage the early-, mid – and late stage delinquent accounts with regard to contactability and efficiently hand over communicative customers to the Case Management team
    • Maintain required SLA’s and/or turnaround times on borrower communication/queries
    • Manage arrears notifications and discussions through both one-on-one and volume communications processes using multiple channels
    • Advise and educate borrowers on repayment options and consequences of non-payment
    • Trace non-communicative borrowers using desktop trace and internal resources and liaise with outsourced tracer to locate borrowers
    • Understand and advise borrowers on the best solutions and processes that would assist them in their current situation
    • Hit targets in a fast paced, high volume and high quality customer services environment
    • Ensure weekly tasks are completed

     

    What you will be measured on

    You’ll be measured on the following:

    • Compliance with relevant regulatory requirements on collections processes
    • Daily number of interactions with borrowers and the quality of these interactions
    • Improvement in right party contact ratios in the delinquent portfolio

     

    What you need to be great at

    • Have an empathetic yet firm approach to dealing with high net worth individuals
    • Strong attention to detail and administrative discipline
    • Proven listening, empathy and communication skills
    • Proven ability to remain calm under immense pressure
    • Ability and willingness to deal directly with specific tasks and enquiries where required
    • Advanced troubleshooting and multi-tasking skills
    • Excellent interpersonal and communication skills, both verbal and written
    • Ability to assess complex situations and use creativity to solve problems
    • Proven ability to operate independently
    • Self-assurance and a confident manner
    • Have the ability to debate in a constructive manner and to challenge conventional wisdom

     

    Who we are looking for; track record must haves

    • Completed NQF Level 4
    • Proven track record of tracing and establishing contact with non-communicative borrowers
    • Experience in managing processes from beginning to execution and resolution
    • Experience in dealing with customer facing processes under TCF principles

    Method of Application

    Interested and qualified? Go to Prodigy Finance on prodigyfinance.com to apply
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