Contact Centre Administrator at Fidelity Services Group

This role reports into the CCC HOD. The main purpose of the position is to provide co-ordination, administrative, reporting, and analytical support to the Managerial staff within this Department.

Minimum Requirements

• Grade 12
• Business management experience. Certificate/Diploma advantageous.
• At least 1-2 Years’ experience as an Administrator.
• Valid driver’s license with own reliable transport
• Ability to work extended hours as and when required
• Advanced Excel, MS Word and Power Point proficiency a must
• Above average verbal and written communication skills in English
• Ability to resolve conflict effectively
• Ability to handle work related stress and work effectively under pressure
• Ability to work independently and ability to meet strict deadlines
• Ability to liaise professionally with personnel at all levels.
• Highly motivated and enthusiastic.
   

KEY PERFORMANCE AREAS:

• Assistant to the HOD.
• Data analysis and insights required.
• Office administration and general administrative duties.
• Co-ordination of e-mail, correspondence, and written communication.
• Maintaining of strict confidential protocols regarding correspondence and communication.
• Processing of all leave.
• Ensuring all pay related queries are dealt with promptly
• Processing of pay related submissions
• Consolidate management information and reports.
• Compiling daily, weekly and monthly reports.
• Typing of documents, reports and preparation of presentations.
• Assisting in queries and day to day co-ordination of operational tasks related to area of responsibility.
• Strategic insights to be given on best practice, atomisation, innovation and optimisation opportunities.
• Ad-hoc responsibilities in line with business requirements.

OTHER PERSONALITY ATTRIBUTES & CORE COMPETENCIES:

• Ability to maintain confidentiality and handle office maters with utmost professionalism
• Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels
• Organising skills
• Assertiveness
• Initiative skills
• Time management skills
• Attention to detail
• Team player
• Self-development and that of others
• Self-motivated & Independent operator
• Delivery-orientated and deadline-driven
• Can work under pressure and deliver accurate reporting fast
• Professional interpersonal communication (written and verbal).

Deadline:10th June,2025