Job Openings at Fidelity Services Group

Job Description

• Overall purpose of the job: To complete hardware installations to the highest quality and within the required timelines.

Duties & Responsibilities:

• Complete hardware installations to the highest quality and within the required timelines
• Repair, Maintain and Installation of Tracking Systems
• Offer product support onsite and remotely
• Dealing with technical and client queries
• Assist with technical evaluations and repairs
• Management of stock and tool of trade vehicle
• Providing comprehensive feedback to internal role player

Minimum qualifications and experience:

• Matric
• Driver’s license (code B),
• Trade test in motor electrical electronics or similar preferred,
• Auto-electricians qualification advantageous,
• At least 3 years’ experience in the fitment of vehicle tracking equipment

Attributes:

• Action orientated
• Good fault finding skills
• Attention to detail
• Problem Solving

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Job Description

• Overall purpose of the job:  The Customer Support Agent role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service. They ensure that the needs of customers are being satisfied. Your aim is to provide and promote excellent customer service. You'll make sure that service standards are being met. This role works across multiple departments within the company to ensure total customer satisfaction.

Duties & Responsibilities:

• Delivering a comprehensive service to enquiring customers either directly or through a team of customer service agents
• Providing help to customers using Fidelity SecureDrive’s products and services
• Communicating courteously with customers by telephone, email, letter and face-to-face
• Investigating and solving customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants. This requires collaboration with the technical teams in SA, India and Jamaica.
• Handling customer complaints or any major incidents and providing detailed feedback reports on these matters to the Fidelity SecureDrive Executive.
• Issuing refunds or compensation to customers in accordance with Fidelity SecureDrive policies and procedures once approved in accordance with the levels of authority
• Keeping accurate records of discussions or correspondence with customers
• Producing written information for customers
• Providing training to customers, either remotely or onsite, as required
• Setting up and providing usernames and passwords for customers
• Assisting customers through the setup process and training customers on the different features of the system
• Developing feedback or complaints procedures for customers to use – this includes frequently asked questions (FAQs) that can be posted on various platforms to assist customers.
• Improving customer service procedures, policies and standards
• Maintain a deep knowledge of Fidelity SecureDrive’s products and services and keep up to date with changes
• Managing a large number of incoming calls and emails
• Address any issues/disputes from customers or clients as quickly and efficiently as possible

Minimum qualifications and experience:

• Matric / Grade 12
• Relevant qualification/degree advantageous
• Excellent verbal and written communication skills
• Computer Literate (MS Office, Excel, PowerPoint)
• Great interpersonal skills
• Prior experience in Telematics advantageous
• Strong understanding of customer services management process
• Good knowledge of end to end supply chain and the impacts of demand on fitment schedule

Attributes:

• Patience
• Attentiveness
• Assertiveness
• Clear communication skills
• Ability to use positive language
• Action orientated
• Time Management
• Planning and Organizing
• Great work ethic and a willingness to do what needs to be done
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurised environment

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Overall Purpose of the job:

• Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning

Minimum qualifications and experience:

• Matric or equivalent
• Minimum 3 years’ experience as an Electronic Security technician
• Programming, wiring, installations and fault-finding experience
• Valid code 08 driver’s license essential
• Must be PSIRA registered (Grade E, D C) 

Job Requirements:

• Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
• Installation and Maintenance of electric fences
• Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
• Integration of Electric fencing, CCTV, and Intruder alarm systems
• Setup and maintenance of wireless, fibre and copper networks
• Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
• Oversight and design of big projects
• IT and Network support
• Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)

Main duties & Responsibilities:

• Program system as per specifications
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
• Keep stock up to date and assist store man with stock take
• Keep the company vehicle clean
• Submit petrol slips

Core competencies:

• Customer Focus Functional/Technical Skills
• Approachability Problem Solving and Troubleshooting
• Integrity and Trust Technical Learning

Deadline:6th June,2025

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Job Description
Reporting to: Accounts Payable Team Leader

Overall Purpose of the job: 

• ADT South Africa requires a proactive, experienced Accounts Payable Clerk to join their dynamic team. Previous experience in processing invoices and reconciling accounts is essential for success in this role.
• Knowledge of AP Sub Contractors and Vendors

Minimum qualifications and experience:

• Minimum Matric Certificate
• Degree preferably or studying towards
• At least 3 years of Creditors experience and full knowledge of creditors processes and
• reconciliations are essential
• Sound working knowledge of the SAP system
• Proficiency in MS Word and Advanced Excel is essential (Pivot Tables)
• Numerical accuracy and high methodical working methods are required
• Strong interpersonal and communication skills
• Ability to liaise professionally with creditors and personnel at all levels
• Ability to work without supervision, under pressure and meet strict deadlines

Main duties & Responsibilities:

• Receiving of invoices and ensuring that the necessary authorisations are obtained
• Preparation of invoices and accurate capturing onto SAP before month-end deadlines
• Ensuring that monthly statements are received and creditors accounts are reconciled monthly
• Liaising with creditors in relation to any queries and ensuring that they are resolved
• Administration of creditor accounts
• Preparation and capturing of creditor payments
• Filing of all relevant documentation timeously
• Maintain Housekeeping file on a weekly basis
• Preparing of accruals monthly
• Ad hoc tasks as and when required by Management
• Maintaining GRIR and Open PO Reports on a daily basis

Personality attributes:

• Highly motivated and enthusiastic
• Accuracy
• Efficiency
• Team player
• Alertness
• Punctuality
• Good interpersonal skills
• Ability to work under pressure and meet deadlines

Core competencies:

• Excellent communication skills
• Able to work under pressure and meet deadlines
• Able to follow instructions accurately and efficiently

Deadline:4th June,2025

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Job Description
Exciting Opportunity: Join Our Team as a Sales Consultant!

Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• Psria Grade C

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

Deadline:4th June,2025

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Job Description

Overall Purpose of the job: 

• Coordinate/Oversee and perform finance functions of Debit Orders, ensuring compliance with all Microlending legislation. Co-ordination of claims

 Minimum qualifications and experience:

• BCom Degree in Accounting or related field essential
• 0 - 3 years general Accounting experience.
• Computer literacy in Microsoft office with advanced Excel skills.
• Experience with SAP
• Must be able to travel when required
• Excellent admin and interpersonal skills.
• Customer liaison skills

Main duties & Responsibilities:

• Reconciliations for various bank accounts and processing
• Preparations of various general ledger reconciliations onto the Green line system
• Reporting Team Performance- Daily and Monthly
• Reporting and Reconciling day to day loans
• Reconciling  bank deposits and processing
• SAP General Ledgers
• Creditors Payments
• Petty Cash
• Reporting on Insurance policy holders
• Co-ordinate Insurance claims
• Insurance and Loans reconciliation
• Uploading Signiflow batches
• Preparation of Debit Orders
• Admin Duties
• Other ADHOC tasks as and when needed

Behavioral Competencies

• Pro-active and a team player
• Ability to work under pressure and meet deadlines
• Financial Acumen
• Efficient time management skills
• Self-development
• Customer Focus and good communicator
• Reliable and honest
• Assertive and Trustworthy
• Attention to detail

Deadlline:5th June,2025

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Job Description
With a focus on providing exceptional customer service and delivering high-quality products to our customers. We are seeking a driven and experienced Retail Operations Manager to oversee and manage our retail operations.

Job Responsibilities:

• Oversee and manage all retail operations, including inventory management, store layout, and employee scheduling.
• Develop and implement strategies to increase sales and improve profitability.
• Train and supervise retail staff on sales techniques and customer service.
• Ensure compliance with company policies and procedures.
• Monitor and analyze sales data to identify trends and opportunities for improvement.
• Collaborate with other departments to ensure a seamless customer experience.
• Manage store budgets and expenses to ensure profitability.
• Handle customer complaints and resolve issues in a timely manner.
• Stay up-to-date on industry trends and best practices to drive continuous improvement.

Qualifications:

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Minimum of 5 years of experience in retail operations management.
• Strong leadership and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in Microsoft Office Suite and retail management software.
• Knowledge of inventory management and merchandising techniques.
• Excellent problem-solving skills and attention to detail.
• Experience working in a retail environment with a track record of success

Deadline:5th June,2025

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Job Description

• To oversee the full spectrum of administrative operations within the Fire Division, ensuring that company policies, compliance standards, financial controls, and client service protocols are implemented efficiently. The Admin Manager will lead the admin team, maintain accurate systems and records, and ensure effective coordination between departments to meet business goals.

Key Performance Areas:

Administrative Oversight & Team Leadership

• Overall management of day-to-day admin functions and supervision of admin staff.
• Attend daily, weekly, and monthly management meetings to provide updates and drive alignment.
• Provide administrative support to General Managers and Project Teams.
• Implement succession planning within the admin team and support ongoing skills development.

Audit, Compliance & Reporting

• Ensure strict compliance with company policies and eliminate audit queries through strong process control.
• Prepare and submit monthly and quarterly reports as required by management.
• Maintain proper filing systems, including archived records, contracts, SLAs, and signed documentation.

Financial Administration

• Assist in the preparation of the annual budget and monitor departmental spending against set budgets.
• Maintain control over administrative assets and consumables.
• Manage intercompany billing to ensure deadlines are met.
• Achieve an 80% reduction in credit notes issued from billing errors.

Invoicing and Revenue Controls

• Ensure accurate and timeous billing across all projects and service contracts.
• Clear jobs in the costed report within 48 hours of completion.
• Maintain and update the daily invoice and billing tracker consistently.
• Conduct weekly alignment meetings with Project Managers to identify risks and align invoicing status.

Contracts & Client Administration

• Maintain a complete database of contracts and SLA terms, ensuring accuracy of contract periods, signed copies, and service dates.
• Complete all new client and vendor onboarding documentation correctly and timeously.
• Ensure "Sold to" and "Ship to" records are processed within 24 hours and major client changes within 36 hours.

Administrative Queries & Coordination

• Provide timely support for general admin queries and client liaison requirements.
• Ensure smooth coordination between departments for document handling, tracker updates, and service records.

Key Performance Indicators (KPIs):

• Zero audit findings related to admin processes
• 80% reduction in credit notes due to admin-related billing errors
• Contracts and SLA database maintained with 100% accuracy
• Daily invoice tracker updated with 100% compliance
• All client master data changes processed within set deadlines
• Full clearance of costed jobs within 48 hours
• Intercompany billing completed on time, each month

Qualifications, experience, and other competencies required:

• Matric certificate.
• At least 5 years’ experience in the Fire/Security Industry and as a Senior Manager.
• People management experience.
• Administration, interpersonal communication, and client liaison skills are required.
• Strong planning, leadership, organizational skills as well as good interpersonal and communication skills are essential.
• Experience in Financial Management.
• Assertive / Goal driven / Self motivator / passion for the business.
• SAP Experience.
• Own reliable transport and valid Driver’s License is required.
• No criminal record.
• Excellent track record.

Core Competencies:

• Strong planning skills
• Leadership skills
• Organizational skills
• Good interpersonal skills
• Communication skills
• Client liaison skills

Deadline:6th June,2025

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Main purpose of job:

• Source and sell armed monitoring and armed response agreements to potential new customers
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
• Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
• Matric or equivalent

Job requirements & other attributes:

• Self-motivated and energetic
• Selling skills
• Good organisational and time management skills
• Excellent communication (written & verbal), presentation and negotiation skills
• Computer Literate (MS Office, Email and Internet)
• Presentable and of sober habits
• Valid driver’s licence - (Compulsory)
• Own reliable vehicle - (Compulsory)
• PSIRA Grade C - (Compulsory)
• Hunter for new business
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

• Generate and close self-sourced deals
• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Create solid & long-standing relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales
• Performance Standards
• Achieve both targets for revenue sales & for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

• Drive for results
• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Assertive
• Sense of urgency

Deadline:7th June,2025

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Main purpose of job:

• Source and sell armed monitoring and armed response agreements to potential new customers
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
• Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
• Matric or equivalent

Job requirements & other attributes:

• Self-motivated and energetic
• Selling skills
• Good organisational and time management skills
• Excellent communication (written & verbal), presentation and negotiation skills
• Computer Literate (MS Office, Email and Internet)
• Presentable and of sober habits
• Valid driver’s licence - (Compulsory)
• Own reliable vehicle - (Compulsory)
• PSIRA Grade C - (Compulsory)
• Hunter for new business
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

• Generate and close self-sourced deals
• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Create solid & long-standing relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

Performance Standards

• Achieve both targets for revenue sales & for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

• Drive for results
• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Assertive
• Sense of urgency

Deadline:8th June,2025

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Job Description
Overall Purpose of the Job:

• Support and provide superior service to internal and external customers via phone, email and face to face for walk in customers to ensure FADT retain all clients 

Minimum Qualifications and Experience:

• Matric/ Grade 12
• A minimum of 2years customer service/sales experience in a call centre environment (with sales lead generation experience.

Main Duties and Responsibilities:

Processing of Moving Cancellations:

• Handling Queries and Cancellations for both Dealer, IIP and In-House customers.
• Handle all cancellation requests
• Handle all client queries relating to possible cancellations

Client Liaison:

• Ensure all call backs and follow ups are concluded first thing each morning, every day on all pending’s
• Provide Feedback to Customers and always contact via telephone call as first point of contact
• Keep internal and external customers informed at all times of what the status is in their relocation process

Administration and General:

• Ability to comprehend, capture and interpret basic customer information.
•  Ensure that all queries receive are responded to and resolved or escalated internally (if needed) and correct processes followed.
• Assist with call overflow from Level 1 Agents as and when required to maintain service levels.
• Communicate and coordinate with internal departments and or branches
• Ensure that where Reconnections are not possible system removals are booked
• Qualify and call on all “new leads”
• Attempt to book appointments with both relocation and reconnection Customers.
• Schedule appointments in Sales Consultants' dairies
• Follow up on all open leads
• Behavioral Competencies:
• Customer focus
• Ability to adapt to change
• Understanding others
• Written communication
• Listening
• Drive for results
• Decision Quality
• Professionalism
• Informing and communicating
• Admin skills
• Peer relationships
• Patience
• Problem solving

Deadline:10th June,2025

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• Overall purpose of the job: The overall purpose of this position is to Project Manage and oversee the Security Alarm System rollout and integration of a national multi-site project. The Project Manager will manage all planning scheduling, co-ordination, material and resource planning, and documentation to complete project within specified costs, timeframes and quality.  It will be required of the incumbent within the position to collaborate and communicate with all role players within multiple matrix organisations to ensure teamwork and achievement of objectives of teams and client to ensure all Installation requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Duties & Responsibilities:

• Manage project budgets.
• Manage the project scope.
• Scope the project required skills for to execute.
• Assign resources, internal and external to project.
• Develop a work break down structure for each resource and tasks.
• Define required results of project.
• Detail planned project costs.
• Manage project risk register.
• Execute projects.
• Manage quality and standards in project execution.
• Update project plans and progress.
• Communicate project portfolio progress to the business.
• Generate Project completion documentation.
• Handover completed project to the business with all relevant documentation.

Minimum qualifications and experience:

• Project Management qualification essential
• Minimum 5-10 years’ experience managing large rollout projects
• Matric (minimum requirement), tertiary qualification preferred
• Technical experience in Security Alarms and/or related preferred
• People management experience at various levels
• Computer Literate (MS office, email, Internet- essential)
• Role requires flexible or extended hours
• Own Transport

Skills and Attributes:

• Business / Project Financial Acumen
• Strong written and verbal communication skills
• Very good presentation skills
• Drive for results
• Ability to communicate at all levels
• Develops and Inspires Others
• Balances Immediate and Long-Term Priorities
• Strong administration skills
• Managing Diversity
• Very good planning skills
• Time management
• Attention to Detail (quality)

Deadline:11th June,2025

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Overall purpose of the job:

• The overall purpose of this position would be related to the technical support functionality in the region as well as fulfilling a role as Site supervisor for technical installations as and when required.
• The incumbent is accountable for ensuring the necessary proof of work that was conducted handed in and attached to each job in the incident management system.
• The incumbent is also responsible to understand contractual obligations within the region and ensure jobs handled fast, efficiently and with the required quality adherence. Communication and assurance of fault rectification during maintenance visits and ensure customer communication of outstanding standards during the lifecycle of a service or maintenance visit.
• The incumbent will operate within the commercial organisation matrix structure and must leverage and collaborate with the various role players to ensure set objectives are achieved. The incumbent will be responsible for liaising with 3rd party contractors where required to rectify cabling infrastructure, wireless networks, backup power requirements, mechanical infrastructure and any integrated related product sets.

Duties & Responsibilities:

• Accountability for the maintenance schedules required to ensure security systems in full working order.
• Assisting other leaders in each of the teams delivering either Project installation services or Support as and when required.
• Ensure that Project and Service SHEQ requirements in terms of standard legislative requirements are adhered to at all times.
• Assist sales representatives with technical design and solutions when required.
• General staff and administration functions in the Regional Branch relating to stock, subcontractors, invoicing and overhead costs management.
• Ensure that Contractual obligations understood and executed to mitigate and protect company against any legislative penalties contractually bound to.
• Ensure accurate costing for maintenance contract services to ensure accurate monthly, quarterly and annual costs calculations by utilising the incident management solution.
• Ensure all staff are sufficiently trained and competent in order to carry out work in accordance with company standards, health and safety legislation in accordance with a staff grading system.
• Work close together with regional stores personnel to ensure sufficient stock levels available to assist in the fast and efficient service and maintenance requirement according to contractual timelines.
• Manage quality installation standards during projects to service handovers with required technical documentation for after-installation service capabilities.
• Scheduling and planning of resources for productivity with technical coordinators.

Minimum qualifications and experience:

• Matric and Code 08 driver’s license.
• Management certification (MDP or similar)
• PC literacy courses (MS Office) or certifications.
• PSIRA registered
• Electronic Security Equipment k in CCTV, Offsite monitoring, Access Control, Building Management Solutions, Perimeter detection and Retail Security Solutions (Sensormatic EAS, RFID Solutions, Occupancy)

Skills and Attributes:

• Customer focussed
• Values driven
• 5 – 10 years’ experience in the management environment – Electronic Security Solutions across industry verticals
• Financial Acumen and
• Hands-on, technical and operational ability
• Strong written and verbal communication skills
• Ability to communicate at all levels
• Be able to work under extreme pressure with flexible hours
• Accountability
• Balances Immediate and Long-Term Priorities
• Managing Diversity
• Very good planning skills
• Time management
• Attention to Detail (quality)
• Structured and reliable individual that ensures items are closed-out, think out of the box to ensure repetitive incidents addressed and managed for long term cost saving.

Deadline:9th June,2025

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Overall Purpose of the Job: We are looking for a reliable and experienced Call Centre Driver with PDP Driver to join our team in Goodwood, Cape Town Area. The ideal candidate will be responsible for transporting the call centre staff in a safe and efficient manner while adhering to all traffic laws and company policies.

Key Responsibilities:

• Perform daily inspections on the assigned vehicle, at the beginning of each shift.
• Ensure that the vehicle is properly cleaned and maintained and that any need for repairs is outlined and reported to the HOD.
• Obtain orders for transporting people (staff members) or things to different locations and ensure that they are carried out correctly.
• Assist passengers in embarking and disembarking to and from the vehicle, ensuring their safety and wellbeing.
• Receive items and documents for transport and ensure that they are safely transported to their destinations.
• Use standard maps or the GPS to map safe routes to destinations, ensuring that timelines are met.
• Safely drive assigned office vehicles by following set rules and regulations.
• Transport passengers to their destinations, or handle office pick-up duties, deliver parcels/documents.
• Maintain contact with the Supervisor on duty or team members to ensure that he or she is made aware of delivery or transport situation.
• Perform both preventative and regular maintenance on assigned vehicle and ensure that proper detailing is performed to the HOD
• Preform other duties (ad hoc responsibilities) as required by the business such as assistance to the Operations Department or on direction from the HOD.

Minimum Qualifications and Experience:

• Matric
• PSIRA registered (advantageous)
• Valid Driver’s License
• PDP (Professional Driving Permit)

Deadline:6th June,2025

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Main purpose of job:

• Source and sell armed monitoring and armed response agreements to potential new customers
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
• Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
• Matric or equivalent

Job requirements & other attributes:

• Self-motivated and energetic
• Selling skills
• Good organisational and time management skills
• Excellent communication (written & verbal), presentation and negotiation skills
• Computer Literate (MS Office, Email and Internet)
• Presentable and of sober habits
• Valid driver’s licence - (Compulsory)
• Own reliable vehicle - (Compulsory)
• PSIRA Grade C - (Compulsory)
• Hunter for new business
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

• Generate and close self-sourced deals
• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Create solid & long-standing relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales
• Performance Standards
• Achieve both targets for revenue sales & for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

• Drive for results
• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Assertive
• Sense of urgency

Deadline: 7th June,2025

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JOB REQUIREMENTS & OTHER ATTRIBUTES:

• PSIRA registered (Grade C) advantageous 
• Proven ability to work under pressure and show attention to detail

QUALIFICATION & EXPERIENCE:

• Minimum Grade 12 or equivalent qualification
• Minimum 1 years experience as a Wireman
• Practical electrical/electronic knowledge advantageous

MAIN PURPOSE OF JOB:  

To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.

DUTIES

• Assist technician with installations of alarm and security equipment
• Assist technician by removing old equipment from clients premises
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
• Inform technician of any shortfalls or limitations of the equipment and tools
• Inform technician of cabling required for an installation
• Assist technician with user functions and be able to do a handover
• Clean vehicles and premises after an installation

Deadline:7th June,2025

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Exciting Opportunity: Join Our Team as a Sales Consultant!

• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• Psria Grade C

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

Deadline:4th June,2025

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Exciting Opportunity: Join Our Team as a Sales Consultant!

• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.
• Psria Grade C

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

Deadline:4th June,2025

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This role reports into the CCC HOD. The main purpose of the position is to provide co-ordination, administrative, reporting, and analytical support to the Managerial staff within this Department.

Minimum Requirements

• Grade 12
• Business management experience. Certificate/Diploma advantageous.
• At least 1-2 Years’ experience as an Administrator.
• Valid driver’s license with own reliable transport
• Ability to work extended hours as and when required
• Advanced Excel, MS Word and Power Point proficiency a must
• Above average verbal and written communication skills in English
• Ability to resolve conflict effectively
• Ability to handle work related stress and work effectively under pressure
• Ability to work independently and ability to meet strict deadlines
• Ability to liaise professionally with personnel at all levels.
• Highly motivated and enthusiastic.
   

KEY PERFORMANCE AREAS:

• Assistant to the HOD.
• Data analysis and insights required.
• Office administration and general administrative duties.
• Co-ordination of e-mail, correspondence, and written communication.
• Maintaining of strict confidential protocols regarding correspondence and communication.
• Processing of all leave.
• Ensuring all pay related queries are dealt with promptly
• Processing of pay related submissions
• Consolidate management information and reports.
• Compiling daily, weekly and monthly reports.
• Typing of documents, reports and preparation of presentations.
• Assisting in queries and day to day co-ordination of operational tasks related to area of responsibility.
• Strategic insights to be given on best practice, atomisation, innovation and optimisation opportunities.
• Ad-hoc responsibilities in line with business requirements.

OTHER PERSONALITY ATTRIBUTES & CORE COMPETENCIES:

• Ability to maintain confidentiality and handle office maters with utmost professionalism
• Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels
• Organising skills
• Assertiveness
• Initiative skills
• Time management skills
• Attention to detail
• Team player
• Self-development and that of others
• Self-motivated & Independent operator
• Delivery-orientated and deadline-driven
• Can work under pressure and deliver accurate reporting fast
• Professional interpersonal communication (written and verbal).

Deadline:10th June,2025

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JOB REQUIREMENTS & OTHER ATTRIBUTES:

• PSIRA registered (Grade C) advantageous 
• Proven ability to work under pressure and show attention to detail

QUALIFICATION & EXPERIENCE:

• Minimum Grade 12 or equivalent qualification
• Minimum 1 years experience as a Wireman
• Practical electrical/electronic knowledge advantageous

MAIN PURPOSE OF JOB:  

To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.

DUTIES

• Assist technician with installations of alarm and security equipment
• Assist technician by removing old equipment from clients premises
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
• Inform technician of any shortfalls or limitations of the equipment and tools
• Inform technician of cabling required for an installation
• Assist technician with user functions and be able to do a handover
• Clean vehicles and premises after an installation

Deadline:6tth June,2025

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MAIN PURPOSE OF JOB:  

• To ensure that Response Officers are rostered and paid according to their shifts worked

QUALIFICATION & EXPERIENCE:

• Matric or equivalent
• Minimum 2 years admin experience in a similar role
• Minimum 2 years experience working on the Easy Roster system

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Knowledge of FADT systems (advantageous)
• Computer Literate I(MS Office, Outlook)
• Easy Roster
• SAP - Advantageous.

DUTIES:

• Receive paperwork for new employees from HR Officer
• Capture and roster new employee according to site requirement
• Capture all changes of employees onto the Easy Roster system
• Capture all hours worked by Response officer (including sick leave, absenteeism and annual leave) onto the Easy Roster system
• Capture all warnings and disciplinary hearings for Response officers onto the Easy Roster system
• Terminate Response officers on the Easy Roster system.
• Complete monthly pay-run on Easy Roster system
• Generate all monthly reports and HR statistics from the Easy Roster system
• Send telegrams to Response officers on AWOL and as and when required
• Complete all necessary documentation pertaining to termination of Response officer (payroll termination, 
• Complete all documentation pertaining to the change of status for Response officers (e.g. grade changes, site changes, etc)
• Receive and process pay queries from Response officers through the correct channels
• Print and sort pay slips and forward to relevant manager to be distributed to Response officers 

COMPETENCIES
(TECHNICAL & BEHAVIOURAL)

• Process management
• Attention to detail
• Time Management
• Problem Solving
• Priority Setting
• Interpersonal savvy
• Listening
• Customer focus
• Time management
• Attention to detail
• Written Communication

Deadline:6th June,2025

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Job Purpose:

• The Fleet Controller is responsible for overseeing the maintenance, servicing, repairs, and operational readiness of the vehicle fleet under their control. This includes strict adherence to company policies, Standard Operating Procedures (SOPs), and industry best practices to ensure optimal fleet availability, cost management, and compliance with safety and operational standards.

Key Responsibilities

Fleet Maintenance & Servicing

• Develop and distribute service schedules twice a week, ensuring efficient planning for vehicle servicing.
• Plan and arrange for replacement vehicles when services are scheduled, with a maximum grace period of 2 days.
• Ensure service schedules are finalized every Monday and shared with branches and suppliers to facilitate parts procurement.
• Book vehicles for services and ensure drivers adhere to booking schedules.
• Arrange and issue Purchase Orders (POs) for services and additional repairs as necessary.
• Ensure vehicles under maintenance plans are serviced at respective dealerships following the same SOPs.
• Implement strict protocols to prevent unauthorized driver visits to suppliers without prior bookings.
• Verify vehicle condition upon collection by ensuring drivers inspect vehicles with supplier representatives and sign release notes. Maintain a vehicle file with all release documents.

Mechanical Repairs

• Coordinate with drivers to address reported vehicle issues and arrange towing for breakdowns.
• Obtain detailed quotes from suppliers after vehicle inspections and issue POs before work commencement.
• Enforce the “No PO, No Work” policy to control costs.
• Ensure suppliers provide ETAs and follow up on repair progress.
• Ensure thorough inspection and documentation of vehicle condition upon collection post-repair.

Motor Vehicle Accidents (MVA)

• Ensure accident-damaged vehicles are quoted for repairs within 48 hours of the incident.
• Separate quotes must be obtained for panel beating and mechanical repairs.
• Arrange for assessors for repair quotes exceeding R40,000 and manage claims effectively.
• Coordinate replacement vehicles for branches upon PO receipt.
• For write-offs, ensure critical planning for disposal, strip-off processes, and Capex 2 completion.
• Monitor suppliers for adherence to timelines, parts procurement, and repair progress.
• Conduct weekly inspections for major repairs, ensuring regular updates on open order reports.

Compliance & Inspections

• Oversee regular physical inspections of fleet vehicles, ensuring Certificates of Fitness (COFs) and GreenFleet updates are current.
• Monitor vehicle tracking systems and respond to alerts promptly.
• Facilitate vehicle swaps or replacements as operationally necessary.
• Manage and order replacement vehicles in line with budget allocations.

Key Performance Indicators (KPIs)

• Fleet Availability: Ensure service schedules and repairs result in minimal vehicle downtime.
• Cost Control: Adherence to budgets through strict PO issuance and repair authorization processes.
• Compliance: Ensure adherence to all SOPs, safety, and legal requirements (e.g., COFs, GreenFleet tracking).
• Driver Accountability: Enforce inspection and documentation protocols for all vehicle interactions.
• Supplier Management: Maintain strong relationships with suppliers to ensure timely repairs and parts availability.
• Documentation Accuracy: Maintain complete and up-to-date vehicle files for audit purposes.

Competencies & Skills

• Technical Knowledge: Strong understanding of vehicle maintenance, repair processes, and fleet management principles.
• Organizational Skills: Ability to manage multiple service schedules, repairs, and replacements efficiently.
• Communication: Clear and concise interaction with drivers, suppliers, and branches.
• Attention to Detail: Ensures compliance with SOPs and proper documentation of all processes.
• Problem-Solving: Ability to handle unforeseen issues such as breakdowns or delays effectively.

Qualifications & Experience

• Minimum 3 years of experience in fleet/transport supervisor or controller or  related role.
• Familiarity with vehicle maintenance plans, servicing, and repair processes.
• Proficiency in using fleet management software and tracking tools.
• Strong administrative skills for document handling and reporting.

Dealine:5th June,2025
 

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Overall, Purpose of the Job

The overall purpose of this position is to facilitate, assess and present driver training interventions (classroom based, as well as in-car assessments) as per the training function, within area of responsibility. Compliance with best practices, quality assurance standards and Industry requirements as per impacting legislation.

The required work area will also include regional branch visits and the working of irregular hours (including nightshift & Weekends from time to time).

Minimum Qualifications

• K53 driving instructor certification and/or valid driving instructors’ certificate from the Provincial Traffic Training College or MasterDrive Institution.
• Grade 12 / NQF 4
• PSIRA Grades E-B
• Assessor registration with ETDP SETA & SASSETA
• Ability to communicate well in English
• Clear Criminal Record – non negotiable                

Experiene Required                                      

• Minimum of 3 years of experience as a K53 driving Instructor within a similar or same industry.

Competencies            

• Collaborative approach to problem solving
• Good verbal communication skills
• Patience with learners and the ability to remain calm in stressful situations
• A professional and personal approach to teaching
• The ability to monitor own and learner’s performance
• Confident driver with exceptional high regard for road safety
• Independent Thinker
• Team Orientated
• Attention to detail and accuracy
• Customer Orientated
• Microsoft Windows and Microsoft Office Packages

Key Performance Areas

• Present, assess and facilitate training interventions according to industry and internal standards to as per QMS and best practices.
• Coach and guide learners on learnerships to ensure competence standards are achieved as per programme objectives, learning outcomes, or unit standard outcomes.
• Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
• Compliance with legislative and Quality Assurance guidelines that includes but are not limited to: SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc

Main Duties                                                    

• On the road training AR Officers - Daily, target of 6 staff assessments per shift.
• Two week-end day shift and 4 nightshifts to be included in the monthly assessments.
• Weekly reporting on accident calls with stats, accident analysis, accident trends, feedback on weekly assessments and updated accident power point analysis.
• Reduce the MVA Rate to 0.75 within the KZN region.
• Conducting pre-employment driving assessments.

Deadline:13th June,2025

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• Overall, Purpose of the Job: To effectively manage the Inbound Client Services Department in terms of Client Liaison, Client Communications, Client assistance, Client Retention and administration. Dealing with client complaints/queries and management of Inbound Agents and Supervisors as well as new business and Technical. Driving organic growth in the business through new sales appointments booked as well as managing projects, adding to business and sales growth or attrition prevention.

Minimum Qualifications and Experience:

• Tertiary qualification an advantage
• Relevant experience, and proven track record, in Contact Centre and/or training environment with specific focus on Client Service, Retention, Communication and new sales appointment bookings, not less than 3 years.
• Computer literacy (MS office suite)
• Code 08 Drivers Licence

Main Duties:

• Manage the Customer Service Level of Incoming calls at min 90% SL
• Manage call back times and abandonment rate
• Manage the Customer Service level email answer times
• Manage drives aimed at preventing Attrition like the 3day plus project and the FTT project.
• To analyse perception survey results and implement action plans in accordance with findings
• Ensure compliance monthly to all SOP procedures
• Compile the summary of all daily, weekly and monthly reports
• Attend meetings when required and present reporting when needed in meetings
• Ensure all internal and external reporting requirements are met (Head Office and Local) monthly
• Receive and investigate client complaints
• Ensure staff meets all QA requirements
• Ensure that all staff are trained to required standards
• Ensure that supervisors enforce strict discipline, house rules and code of conduct
• Ensure a Culture of Accountability within the Supervisor Team and their teams
• Ensure a Culture of continuous improvement within the Supervisor Team and their teams
• Ensure that Supervisors enforce Customer Excellence
• Ensure the Supervisors drives a culture of going the extra mile for all Customers Internal and external
• Do merit assessment for staff doing exceptional work, getting compliments and going above and beyond
• Interviewing potential candidates for employment with Supervisors
• Ensure full staff compliment is managed
• Manage Absenteeism rate KPI and that it is maintained and achieved
• Manage vacancy rate
• Manage staff turnover rate
• Manage new business projects
• Manage 90% feedback on tech call category fields daily
• Drive to achieve the company OI
• Build a culture of communicating with Respect
• Achieve Business Save Effectiveness % FY26 target 80%
• Collaborate with business departments and management and build strong working relationships.
• Work with other leadership Nationally to always implement best practice
• Monitoring/Coaching/Assisting staff
• Continues drive on increasing business new sales
• Innovative approach to business growth daily
• Learn new systems and processes to teach CCC Supervisors and Managers
• Manage projects from start to finish
• Strong reporting, business acumen and data analysis a must
• Great HR and IR management skills

Behavioural Competencies:

• Ethical Practice
• Leadership & Navigation
• Business Acumen
• Relationship Management
• Consultation
• Critical Evaluation
• Expert presentation skills
• Advance Administrative skills
• Advanced communication
• Decision making
• Professionalism
• Project management
• Driven
• Change management
• Passion
• Interpersonal / Computer literate
• Numerate
• Attention to detail
• Take ownership of mistakes and improve
• Continuous improvement mindset
• Innovative
• Manage with the urgency required
• Solution driven
• Customer focused
• Good conflict management

Deadline:9th June,2025

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Main purpose of job:

• Source and sell armed monitoring and armed response agreements to potential new customers
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
• Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
• Matric or equivalent

Job requirements & other attributes:

• Self-motivated and energetic
• Selling skills
• Good organisational and time management skills
• Excellent communication (written & verbal), presentation and negotiation skills
• Computer Literate (MS Office, Email and Internet)
• Presentable and of sober habits
• Valid driver’s licence - (Compulsory)
• Own reliable vehicle - (Compulsory)
• PSIRA Grade C - (Compulsory)
• Hunter for new business
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

• Generate and close self-sourced deals
• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Create solid & long-standing relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales
• Performance Standards
• Achieve both targets for revenue sales & for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

• Drive for results
• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Assertive
• Sense of urgency

Deadline:8th June,2025

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Overall Purpose of the job:

• The incumbent will be responsible for the technical installation and commissioning of Electronic Security Solutions, Customer specification, Software configuration and expert configuration knowledge for optimum product value in all installed products. The incumbent will require the necessary certification in the different products sets as required and will ensure the installation is executed, configured and setup according to the specifications and requirements of the project scope of work. The incumbent will be specialized in Alarms and Intruder Detection Security Systems, Access Control, CCTV and various other types of Technology including, but not limited to Fire detection systems, EAS (Electronic Article Surveillance) systems and other related products and the integration possibilities around solutions.

Minimum qualifications and experience:

• Grade 12 or equivalent
• A minimum of 5 years’ experience on Alarms and Intruder Detection Security Systems, Access Control and CCTV with certification in Access Control and CCTV integrated products.
• Network and Server specialist with certification (N+, A+, S+)
• Database knowledge and basic query writing skills (SQL)
• Project Management Fundamentals Valid code 08 driver’s licence essential
• Must be PSIRA registered grade C

Main duties & Responsibilities:

• Responsible for the Technical installation and commissioning of projects around integrated access, alarm and CCTV solutions.
• Accurate timekeeping and logging of commissioning and installation hours to projects for accurate costing on project deliverables.
• Configuring and setup of software and databases on customer or security provided server infrastructure.
• Responsible to ensure Health and Safety standards adhered to onsite.
• Responsible for quality handover documentation as built for installations commissioned and handed over to client as well as Service department.
• Responsible for full operational requirement as per original project design specifications and project acceptance criteria for signoff and hand over to the client and service department.
• Responsible for technical advice and best practice to clients, sales personnel and ensure that solutions sold are able to fulfil technical design specifications.
• Responsible to act as a Site Supervisor while configuring and commissioning equipment, highlight, and drive rectification on poor quality workmanship or standards not followed.
• Responsible for communication between client’s IT Service providers for best practice security while installing and configuring offsite monitoring.
• Ensure all software, network and work done for clients comply and drive personal protection of data integrity standards.
• Responsible data protection methodologies to be incorporated to ensure client information always protected while executing service

Behavioural Competencies:

• Self-Motivated
• Ability to work independently
• Action Oriented
• Priority setting
• Customer Focus
• Approachability
• Functional / Technical Skills
• Integrity and Trust
• Informing
• Planning

Deadline:10th June,2025

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Minimum Requirements:

• Clear criminal record
• Grade 12 certificate or equivalent
• Higher qualification in office administration/public relations is advantageous
• Computer literate and proficiency in Microsoft Word, Excel, PowerPoint and Outlook
• At least 2 years’ administration experience
• Excellent verbal and written communication skills
• Driver’s license is advantageous
• Willing to work extended hours on request
• Ability to work under pressure and meet strict deadlines

Key Performance Areas (not totally inclusive):

• Performing administrative tasks
• Answering and screening all incoming calls, transferring calls to the appropriate source where applicable and taking messages
• Dealing with correspondence, escalating enquiries, compliments, complaints and provide feedback to management and clients as required
• Handling requests and queries appropriately
• Assistance with preparing, maintaining, updating and filing of various branch reports
• Coordinating meetings and taking meeting minutes
• Diary management, scheduling appointments and events, running errands
• Arrange access, screen and receive any visitors to the Branch Managers office, ensuring visitors are comfortable and refreshed
• Ordering, collecting and issuing of uniform
• Assisting with general office enquiries and office tasks as required by Branch Manager
• Act as the liaison between the executive and clients, team members, and other stakeholders
• Strong interpersonal skills and the ability to build relationships with various stakeholders
• Flexibility to adapt to changing priorities

Other personality attributes and core competencies:

• Self-development
• Communication skills
• Customer focus
• Taking initiative
• Time management
• Ensuring confidentiality
• honest and reliable
• Must be assertive
• Pay attention to detail

Deadline:30th June,2025

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Purpose of the role:

• The above position is vacant at Waterfall, reporting to the Branch Manager of Waterfall.
• The overall purpose of this position is to manage several Operations Managers in covering the following key areas:
• Client liaison
• HR /IR matters
• Loss prevention
• Investigations
• Site coverage 
• Site security requirements are adhered 
• That the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric/Grade 12 Certificate or equivalent.
• PSIRA Grade A registered and valid.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• At least 5 years' experience in Retail 
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills, as well as good interpersonal and communication skills, are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters
• Ensuring that all HR related queries are dealt with promptly
• Formulate disciplinary actions
• Ensuring the timeous submission of employment forms to the Regional Office.
• Submitting reletsvant weekly / monthly incident and general reports to Management
• Investigating inciden and reporting on such
• Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable
• Core Competencies:                                                            
• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results

Interpersonal skills

• Communication direction & skills
• Development of others
• Customer focus
• Teamwork

Deadline:28 June,2025

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Overall Purpose of the Job:

Is to visit sites, do road shows and visit parades to sell loans and policies and any other products Umsuka is offering and taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

Responsibilities:

• Visiting all new sites that the Region open
• Visit sites that have lesser than 30% market share
• Visit parades early in the morning and later in afternoon
• To do road shows and wellness days as well
• Capturing the loans and policies
• Have a target set to be made for the month
• Giving advice to prospective customers of the various Umsuka products on offer.
• Addressing and resolving client queries promptly and satisfactorily.
• Ensuring that applications are Processed timeously.
• Ensuring that contracts are cleared and submitted in time for payments.
• Liaise with respective Fidelity branch contact persons for efficient issuing of loans to clients.
• Ensuring strict adherence to the requirements of the National Credit Act as well as the Consumer Protection Act and any other compliance related laws are maintained at all times.
• Assisting with market related issues for the company.
• Provide general customer service and assistance to Umsuka Wemali finance clients

Experience and qualifications and requirements for the post

• Grade 12 or National Certificate in Customer Service
• Sales experience will be an advantage
• Customer service
• Computer literate
• Experience in credit lending environment would be an advantage
• Own Vehicle and code 8 driver’s license

SKILLS & OTHER ATTRIBUTES:

• Excellent interpersonal & teamwork skills
• Excellent time management skills and ability to multi-task and prioritise work
• Excellent communication and listening skills essential
• Ability to work in a fast paced and high stress environment
• Strong organisational and planning skills
• Self-Motivated
• Exercise Initiative
• Adaptability
• Customer service orientated
• Telephone Etiquette
• Bilingual
• Target driven

Deadline:10th June,2025

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Key performance areas (not totally inclusive):

• Answering the telephone
• Routing calls to relevant people and taking messages
• Welcoming visitors in a professional and efficient manner
• Ensuring a neat Reception area at all times

Minimum Requirements:

• Preferably matric qualification
• 1 – 2 years’ experience in the security industry
• Good language proficiency
• Strong interpersonal and communication skills
• Diplomacy and tact when interacting with both internal and external people
• Good telephone etiquette is required
• Basic computer literacy

Other personality attributes:

• Pressure tolerant
• Good interaction skills
• Negotiation skills
• Honest
• Reliable

Core Competencies:

• Communication skills
• Reliability
• Customer service focused
• Time management
• Flexibility

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This role's primary purpose is to manage general administrative duties and uphold Corporate Governance requirements across the Group, its subsidiaries, and associates.

Key responsibilities include overseeing the administrative operations of various Boards of Directors and senior management, engaging with the board, and adhering to its governance framework. The successful candidate will ensure compliance with all statutory and corporate regulations, attend relevant meetings to ensure effective minute-keeping, assist with Board resolutions, and facilitate communication between the Board of Directors and shareholders. This role also involves maintaining accurate and timely company records, statutory registers, and lodging annual returns with regulatory authorities such as CIPC, PSIRA, and others.
 Qualifications, experience and other competencies required:

• Matric Certificate / Grade 12.
• An LLB with a Chartered Secretaries (CIS) qualification / B.Com or equivalent.
• 10+ years’ of experience within a corporate environment and a similar role.
• In-depth knowledge of the Companies Act 71 of 2008, King III and IV, SOX etc.
• Above-average computer literacy in MS Office suite.
• Strong administration, interpersonal communication, and customer liaison skills are required.
• Clear criminal record.
• Valid and unendorsed motor vehicle driver’s license.
• Own vehicle and ability to travel, as and when required.
• Should reside in the Gauteng Area.
• Knowledgeable of the latest technology and Industry trends in the field.
• Innovative, technology-driven, and detail-oriented.
• Ability to lead the Group Governance Structure and ensure compliance with statutory requirements.
• Ability to manage detailed administration and urgent tender requirements.

Key areas of responsibility: (Not totally inclusive)

• Excellent knowledge of share schemes and good Exposure to JSE listed company governance structures would be extremely advantage. 
• Compilation and ongoing update of employee share options offered annually, as per schedule requirements and scheme rules.
• Management of the Greatsoft software package for the allotment/transfer of shares, including printing and scanning share certificates.
• Provide a detailed breakdown of share options payable to each option holder.
• Annually set meeting dates, send reminders, and reschedule meetings as needed.
• Annually update declarations of interests for each director and cross-reference with the CIPC website. Ensure Terms of Reference, Policies, Charters, and annual work plans are updated yearly.
• Annual evaluation of the Boards and Committees.
• Preparation of Board, Shareholders’, and Tender resolutions.
• Provide ongoing FICA documents to the banks and explain the Group structure.
• Strong understanding of PSIRA compliance regarding Director's registration and ongoing compliance.
• Update PSIRA records with name changes and appointment/resignation of Directors.
• Renew company PSIRA certificates annually.
• Maintenance of accurate and timely administration of company records, statutory registers, and lodgement of annual returns with CIPC.
• Reserve and change company names.
• Appoint/resign directors as and when required.
• Create awareness among directors of all laws relevant to or affecting the respective Company.
• Report to the Board any failure on the part of the Company or a director to comply with the Memorandum of Incorporation, company rules, or the Companies Act, as amended from time to time.
• Update company letterheads.
• Provide general office administrative support and possess the ability to work proficiently on all MS Office packages, including but not limited to MS Word, Excel, PowerPoint, Outlook, and facilitate remote meetings via Teams.
• Supervision of the various Board and Committee packs.
• Proactively follow up with Directors and Management regarding actions/decisions taken at meetings.

 Core Competencies:

• Excellent communication skills.
• Attention to detail.
• Energetic and enthusiastic about administration and governance.
• Ability to work independently and meet deadlines.
• Confidentiality and Integrity.
• Able to work within a designated office.
• Ability to deal with staff, Executives, Directors and shareholders alike in a courteous and professional manner.
• Ability to work under pressure and provide support after hours if needed.

Reward: commensurate with Qualifications and Experience.

Deadline:11th June,2025

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Job Summary:

• We are looking for a dedicated and skilled Security Assistant Technician to join our team. The role involves providing technical support for security systems, including installation, maintenance, troubleshooting, and ensuring all security systems are functioning optimally. You will assist the senior security technicians with daily operations and work towards ensuring the safety and security of our premises.

Qualifications and Skills:

• Grade 12/Matric
• Grade C Psira registered.
• Experience in a customer-facing environment (helpful, especially if responding to service requests).
• A relevant technical qualification, such as a diploma in Electronics, Security Systems, IT, or a related field.
• At least 1–2 years of experience in a technical or security-related role (desirable but not required).
• Basic understanding of CCTV systems, access control systems, alarm systems, and other security technologies.
• Hands-on experience with security equipment installation and maintenance (desirable).
• Ability to troubleshoot and resolve technical issues quickly and efficiently.
• Knowledge of relevant security and safety regulations and standards.
• Good communication skills, both verbal and written.
• Strong attention to detail and problem-solving abilities.
• Ability to work both independently and as part of a team.
• Basic IT skills, including familiarity with networking, software, and operating systems.

Key Responsibilities:

• Assist in the installation, maintenance, and repair of security systems such as CCTV, alarm systems, access control, and other security-related hardware and software.
• Perform regular checks and diagnostics on security equipment to ensure proper functioning and report any faults or issues.
• Provide technical support and troubleshooting assistance for security systems, resolving problems promptly.
• Ensure compliance with safety and security protocols and industry standards.
• Maintain accurate records of repairs, maintenance schedules, and equipment updates.
• Assist with the setup and configuration of new security systems, including wiring, network connections, and software installation.
• Respond to service requests in a timely manner and provide first-line support to security personnel.
• Assist in the preparation of reports on system performance and maintenance activities.
• Help train and mentor junior staff on system use and basic troubleshooting techniques.
• Stay updated with new security technologies and industry best practices to continuously improve system effectiveness.

Personal Attributes:

• Reliable and punctual with a strong work ethic.
• Proactive, with a keen interest in learning and developing new technical skills.
• Excellent attention to detail and high standards of workmanship.
• Ability to handle multiple tasks and work under pressure in a fast-paced environment.
• Flexible with working hours, including on-call duties when necessary.

Deadline:4th June,2025

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Job Summary:

• We are seeking a skilled and experienced Security Technician to join our team. The Security Technician will be responsible for the installation, maintenance, repair, and troubleshooting of various security systems, including CCTV, access control systems, alarm systems, and other security technologies. The role involves ensuring that all security systems are operational, efficient, and compliant with relevant safety standards and regulations. The ideal candidate should have a strong technical background in security systems and be able to work independently to resolve issues effectively.

Qualifications and Skills:

• Matric/Grade 12
• PSIRA Grade C accredited.
• At least 2 years of experience as a security technician or in a similar role involving the installation, maintenance, and repair of security systems.
• At least 1–2 years of experience in a technical or security-related role (desirable but not required).
• Experience in a customer-facing environment (helpful, especially if responding to service requests).
• Impro Level 1 – 3 (Wish)
• Honeywell Level 1 & 2 (Wish)
• DCS Neo Basic Wiring (Wish)
• DSC Neo Programming (Wish)
• Ajax Training (Wish)
• Driver's License

Key Responsibilities:

Installation and Setup:

• Install, configure, and set up security systems including CCTV cameras, access control systems, alarm systems, and other security technologies.

Maintenance and Repairs:

• Perform routine maintenance, troubleshooting, and repair of security systems to ensure optimal performance and functionality. Respond promptly to breakdowns and resolve issues.

System Monitoring and Testing:

• Regularly monitor and test security systems to ensure that they are functioning properly and in compliance with safety standards.

Technical Support:

• Provide technical support to both internal teams and clients, troubleshooting and resolving issues related to security systems. Respond to service requests promptly.

System Upgrades:

• Assist with upgrading security systems to incorporate the latest technologies, ensuring they remain state-of-the-art and efficient.

Documentation:

• Maintain detailed records of all installations, repairs, and maintenance performed on security equipment. Ensure accurate and up-to-date reporting of system status and service requests.

Compliance:

• Ensure that all installations and repairs comply with industry standards, local regulations, and company policies. Stay updated on the latest safety and security regulations.

Training and Support:

• Provide training and guidance to clients or internal staff on the proper use of security systems. Educate users on best practices and troubleshooting techniques.

Emergency Response:

• Respond to emergencies related to security systems, including assisting with system recovery or providing on-site support during system malfunctions.

Inventory Management:

• Assist in managing inventory for security parts and tools, ensuring that necessary supplies are available for repairs and installations.

Technical Skills:

• In-depth knowledge of security technologies such as CCTV, access control systems, alarm systems, intercom systems, and, experience with networked systems and IP cameras.

Troubleshooting:

• Strong problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues effectively.

Communication Skills:

• Excellent communication skills, both written and verbal. Ability to explain technical issues clearly to non-technical personnel.

Computer Literacy:

• Basic understanding of computer systems, networking, and relevant software programs used for security systems.

Certifications (Desirable):

• Relevant certifications in security systems (e.g., CCTV, access control, alarm systems).

Physical Requirements:

• Ability to work in various environments, including at heights, in confined spaces, or outdoors. Must be comfortable carrying and handling heavy equipment
• Ability to work both independently and as part of a team.
• Basic IT skills, including familiarity with networking, software, and operating systems.

Personal Attributes:

Attention to Detail:

• Strong attention to detail with a focus on precision and quality.

Problem-Solving:

• Excellent problem-solving abilities and the ability to think critically under pressure.

Customer-Focused:

• A customer-focused approach with the ability to build and maintain relationships with clients and colleagues.

Adaptability:

• Flexible and able to adapt to changing technologies and environments.

Time Management:

• Excellent time management and organizational skills, with the ability to prioritize tasks effectively

Deadline: 4th June,2025

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Primary Objective: 

• We are seeking a motivated and technically skilled Junior IT Support Supervisor to join our IT Operations team. This role is ideal for a candidate with strong desktop support experience who is ready to take on leadership responsibilities. Reporting to the IT Operations Manager, you will supervise a small team of support technicians, coordinate daily support activities, and ensure high-quality service delivery across multiple locations. You will be responsible for managing service requests, overseeing installations and maintenance, mentoring junior staff, and ensuring adherence to service level agreements (SLAs). Strong troubleshooting abilities, leadership potential, and excellent communication skills are essential. 

Position Requirements: 

• Own reliable transport is essential for site visits. 
• Willingness to work standby, overtime, and shifts as required. 

Qualifications: 

• Matric Certificate. 
• CompTIA A+ and Network+. 
• MCP (Microsoft Certified Professional) in a relevant area. 
• ITIL Foundation (advantageous). 
• Proven experience in field service or helpdesk support. 
• Leadership training or supervisory experience (preferred). 

Key Responsibilities: 

• Supervise and support a team of desktop support technicians, ensuring efficient task delegation and performance monitoring. 
• Provide hands-on technical support during field visits or dispatches. 
• Coordinate and manage the installation, repair, maintenance, and testing of IT assets across various locations. 
• Act as the first escalation point for complex technical issues and ensure timely resolution. 
• Monitor service desk performance and ensure compliance with SLAs. 
• Conduct regular team meetings, provide coaching and mentorship, and support staff development. 
• Generate and review service reports, analyze trends, and recommend improvements. 
• Maintain accurate documentation of processes, incidents, and resolutions. 
• Foster collaboration within the IT team and across departments. 
• Build and maintain strong relationships with internal stakeholders and end-users. 
• Ensure adherence to company policies, procedures, and safety protocols. 

Knowledge and Experience: 

• 3–7 years in IT support, with at least 1–2 years in a leadership or mentoring role. 
• Strong knowledge of: 
• PC hardware and peripherals. 
• Networking fundamentals. 
• Operating Systems: Windows, macOS, Linux, iOS, Android. 
• Microsoft Office Suite (2010–O365). 
• Ability to manage multiple priorities and lead a team in a fast-paced environment 

Key Result Areas (KRAs) and Key Performance Indicators (KPIs): 

• Team Leadership & Staff Development 
• Conduct performance reviews and provide feedback. 
• Mentor junior technicians and support their growth. 
• Customer Service Excellence 
• Maintain a user satisfaction rating of 90% or greater. 
• Call Management & SLA Compliance 
• First Call Resolution: ≥ 90% 

SLA Compliance: 

• Priority 1 Calls: ≥ 95% 
• Priority 2 Calls: ≥ 95% 
• Priority 3 Calls: ≥ 92% 
• Priority 4 Calls: ≥ 92% 

Deadline:10th June,2025

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A permanent vacancy exists for a Creditors Clerk stationed at our Robertville Office. The position will report to the Credit Control Manager. The main purpose of the position is to make sure that the accounts payable are done timeously. 

Minimum Requirements:  

• Minimum Matric Certificate 
• At least 2-3 years’ experience and knowledge in the creditors system and reconciliations is essential.
• Working knowledge of the SAP system would an advantage. 
• Proficiency in MS Word, PowerPoint and especially Excel is essential. 
• Must be fluent in English and Afrikaans. 
• Must have own transport. 
• Clear Criminal Record.
• Should reside in the West Rand Area.

Key Performance Areas: (not totally inclusive):  

• Vendor | Statement | Invoice - Discrepancies follow up - daily. 
• Filing/Sorting of invoices and recons.
• Supplier Documentation – all inclusive.
• Prepare monthly accrual journals and processing thereof. 
• Daily/Weekly/Monthly cash outflows.
• Petty cash and cash book related invoices/payments.
• Reports – All inclusive. 
• Perform supplier reconciliations in preparing requisitions for payments. 
• Reconcile purchase orders to invoices. 
• Ensure invoices are accurately captured on Sap and Key fleet daily. 
• Receive and check all payment requisitions in accordance with Fidelity’s policies and procedures. 
• Load payments on the online banking system. 
• Ensure that the banking details on supplier invoices match that of the creditor being paid. 
• Respond to all queries relating to payments. 
• Perform monthly supplier reconciliations to support all payments to approved suppliers. 
• Deal with queries from creditors and staff regarding payments. 
• Load new creditors on the SAP system. 
• Provide monthly creditors age analysis for review. 
• Ad hoc duties as and when assigned. 

Other Personality Attributes:  

• Numerical accuracy. 
• High methodical working methods are required. 
• Strong interpersonal and communication skills. 
• Ability to liaise professionally with personnel at all levels. 
• Ability to work without supervision and under pressure. 
• Ability to meet strict deadlines. 
• Organizational skills. 
• Administration skills. 

Core Competencies: 

• Self-development 
• Communication skills 
• Accounts focus 
• Teamwork 

Deadline:30th June,2025