Contact Centre Agent: Customer Services - Western Cape, at TFG (The Foschini Group)

Responsibilities:  

• To provide efficient first-time call contact resolution to customers, while delivering an all-round superior customer experience. 
• Support TFG stores and customers with account queries/ transactions.
• Promote retail credit and retention of TFG accounts.
• To ensure compliance to legislation, policies and procedures, aligned to the departmental standards.
• To reduce fraudulent incidents by adhering to Forensic processes.

Qualifications & Experience: 

• Grade 12 (Matric) 
• 1 year Customer Service Experience

Skills:  

• Passionate about people is a must. 
• Target driven and experience focused. 
• Being an ambassador for our brands and offering amazing Customer experience. 
• Exceed Customer expectations by identifying and providing them with the best possible solutions.