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Bolt is one of the fastest-growing startups in the world with over 30M happy customers in 35+ countries, from Europe to Mexico to Africa. Were building the future of transport one platform that helps you move around in your city and get food delivered fast. Quick, convenient and affordable for everyone, as transport should be. We believe in a future with...
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About the Job
We are looking for a Content Lead to join our Knowledge Management team ! Your main areas of work will be documented knowledge, support resolution processes, and user self-help. In addition, you will support the CS Learning and Development team in preparing Customer Support for product, process, market and tool changes.
We are looking for a team player who excels in organising their work from the initial stage of an idea to its execution and the impact analysis. In addition, you are expected to have brilliant communication skills. In this role, you will not only get a unique chance to mentor and work with agents, but also work very closely with other Content Leads, Team Leads, CS Learning & Development Team, and the Customer Support Product team.
Let's built the future of transport together!
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