Contracts Manager at Metso

• We are seeking a LCS Contracts Manager to join our LCS team. You will be responsible for providing Metso’s customers with professional technical support of its products. 
• This position is responsible for providing Metso’s customers with professional technical support of its products. This position will coordinate and work closely with the Contracts Manager and the Customer to assure a common understanding/application of technical support and information to support and provide excellent customer service on Metso Equipment.
• In this position, you will report to the Senior Manager Field Service & LCS, Southern Africa West, South Africa.
• This position is mainly located in Kathu, Northern Cape

TEAM YOU'LL BELONG TO

• You will join a team of Technicians that strive to effectively deliver a seamless experience, that delivers a “technical solution” that meets the customer’s needs, thus supporting the sales team to, to enhance and build relationships with the downstream effect on sales realisation.
• You will work closely with internal and external stakeholders, such as LCS Support Centre to assure a common understanding/application of technical and safety support and information to support and provide excellent customer service on Metso’s equipment. 

WHAT YOU’LL DO

You are responsible for the following per your allocated area of responsibility:

• Assures customer and LCS team have access to high quality product and technical support provided in a time frame respectful of Metso’s customers’ sense of urgency.
• Establishes best practice customer technical support services for Metso equipment.
• Supports internal / external customers with technical information facilitating the successful completion of assigned activities, responsibilities, and service projects.
• Identifies potential new product/spares offerings which result from the review and analysis of the process problem at hand.
• Manage and oversee the health and safety of all employees working on site.
• Need to conduct regular PTO’s and verify quality of risk assessments.
• Effectively and accurately install, maintain and commissions Metso equipment.
• Undertake effective and accurate repairs to Metso equipment and in accordance with Metso Standards.
• Interpersonal skills are required as regular interaction and feedback is required with the customer.
• Provide accurate instructions and training to customers’ plant personnel to ensure we maximize Metso products and services.
• Must be able to effectively and accurately work in a fast-paced environment on several projects at one time, with the ability to organize and prioritize tasks.
• As required, coordinates, prepares, analyzes and submits accurate and timely reports/feedback to the office. 
• Planning of LCS Technicians available for jobs and inspection of completed jobs.
• Ensuring that all relevant documentation relating to jobs are handed over to the customer timeously.
• Overseeing and training of all personnel continuously.
• Assisting with breakdowns after hours (parts and repairs if necessary).
• Arranging of parts through expeditor to be delivered to site with relevant documentation.
• Time keeping of all LCS personnel.
• Ensuring always that Metso Standards are adhered to.
• Positive customer relations and interpersonal skills are essential.
• Experience and capabilities enable carrying out responsibilities with limited direction.
• Special Projects as assigned by Manager.

WHO YOU ARE

• Matric (Grade 12)
• Trades Papers in Fitting - Essential
• Minimum 5 years’ field service experience on mining process equipment
• High level of experience on Gyratory Crusher, cone crushers,
• At least 5 years of Supervisory experience in the mining environment
• High level of experience on hydraulic systems.
• Computer Literate in Word, Excel and PowerPoint.
• Strong knowledge of the Mine Health and Safety act.
• Understanding and principles of customer relations and interaction
• Ability to effectively communicate with a drive and performance orientation.
• Ability to work in a team atmosphere.

ESSENTIAL SKILLS AND ABILITIES FOR THIS ROLE

• Leadership and relationship building qualities, a bias for action and detail-oriented behaviors are required.
• A self-motivated individual with the ability to work under stress and meet deadlines.
• Good communication, co-operation, and interpersonal skills
• Strong technical, analytical, and mechanical skills and abilities.
• Willingness / Ability to travel internationally.

WHAT'S IN IT FOR YOU

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication

Job posting end date: 03/10/2026