Coordinator: Facilities Management at The South African Revenue Service (SARS)

Job Purpose

To coordinate an integrated facilities management service to a diverse and complex business environment. To ensure the integrity, functional performance and legislative compliance of all SARS buildings and other fixed and moveable assets, on an office(s) assigned basis and provide business support and logistic services to the SARS business units to a standard and performance that enables the SARS business operations to operate optimally.

Education and Experience

Minimum Qualification & Experience Required

Relevant National Diploma / Advanced Certificate (NQF 6) AND 2-3 years' experience in a similar environment, of which 1-2 years ideally at knowledge worker level

ALTERNATIVE #

 Senior Certificate (NQF 4) AND 5 years related experience, of which 1-2 years ideally at knowledge worker level.

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
• Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
• Identify and direct facilities related problems to the Property Department for resolution and provide needed support to resolve.
• Ensure that contractors/service provider’s performance is in accordance with SLA’s for the assigned SARS offices.
• Assess all property developments for suitability and compliance to legislative prescriptions and if compliant, to accept the building for occupation and normal business operations.
• Implement and ensure compliance to developed FM operations strategy, policy, standards, processes and controls in the assigned offices.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
• Define and influence relationships and service level agreements made with internal and external stakeholders.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Building Sustainability
• Commitment to Continuous Learning
• Conceptual Ability
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Business Knowledge
• Efficiency improvement
• Facilities Management
• Functional Policies and Procedures
• Planning and Organising
• Reporting