Coordinator: Site HR Operations at DHL Supply Chain

Key Responsibilities

• Work time data collection: attendance, absence, holidays, Overtime, night hours, bonus.
• Onboarding for new employees on HR processes.
• First point of contact for employee’s inquiries.
• Hiring process documentation and prepare data for contracts.
• Transmission of documents to managers (new employees + change).
• Ensure incoming inquiries are answered professionally and efficiently.
• Identify and verify that employees are entitled to receive requested information.
• Perform customer-related data gathering.
• Maintain data accuracy.
• Deliver accurate customer answers.
• Provide friendly, efficient and effective service to customers.
• Escalate / redirect inquiries if required.
• Accurately document inquiries.
• Support guidance on workflow of ‘Employee’ (and ‘Manager of People’) self-service transactions.
• Create tickets and enter data into appropriate systems (E.g. Case Management system).
• Deliver clear, concise and timely communication.
• Execute HR Internal Controls.
• Provide HR process advice to employees and managers.
• Provide first line advice and support related to HR policies and processes for local employees.
• Communicate effectively with external providers (e.g. payroll, health & safety provider, medical care).
• Cooperate closely with Business HR / Resourcing specialist team regarding new employees joining the company.
• Support Business HR on activities related to changes in conditions for existing employees (amendments to contracts, agreements etc.).
• Support Business HR with termination administration.
• Coordinate with the Centres of Excellence to administer HR solutions (e.g. training coordination, compensation and benefits administration, reporting and analysis etc.).
• Day-to-day administrative support focus to set standards and instructions.
• Tasks / interactions mostly address immediate issues (e.g. daily, weekly or monthly reports / deadlines).
• Generally transactional tasks (e.g. data entry, chasing data and ensuring data accuracy, running reports) with support, supervision and direction readily available as needed.
• Understand and work to key HR concepts, processes, methods and tools including metrics and standards.
• Knowledge and use of HR systems (e.g. PeopleSoft), including vendor / supplier systems (e.g. Kenexa for Support and interact with business partners, managers and employees on procedures and individual cases (e.g. TUPE administration and calculations).
• Provide advice and support in coordination with MSS / ESS).

Qualifications & Experience
Education

• Matric.
• Graduate degree qualification (desirable).
• HR certification (desirable).

Experience

• 1-2 years previous experience in administration or entry level HR role.
• Proficient software skills (MS Word, MS Excel etc).
• Knowledge of labor law (desirable).