Courier Supervisor - Longmeadow (Longmeadow) at ACDC Dynamics SA

Description

Courier Supervisor: Job Summary:

• We are seeking an experienced and detail-oriented Courier Supervisor to oversee and manage the daily operations of courier and export logistics.
• The ideal candidate will have a strong background in export procedures, hands-on experience coordinating with freight forwarders and courier companies, and a clear understanding of waybills, shipping documentation, and handover protocols.
• This role also requires close internal coordination to ensure orders are processed and shipped accurately and on time, as well as managing freight cost communication with customers.

Key Responsibilities:

Supervision & Coordination:

• Supervise daily courier operations including pickups, drop-offs, and deliveries.
• Coordinate the timely and accurate handover of shipments to export and courier companies.
• Ensure proper packaging, labelling, and documentation of all outbound shipments.

Order Management & Internal Coordination:

• Proactively chase and follow up on internal orders to ensure all shipments are accurately picked, packed, and invoiced in time for scheduled handovers.
• Work closely with warehouse, sales, and finance teams to ensure readiness of orders in line with the daily dispatch and export report.
• Maintain clear communication across departments to avoid delays and ensure smooth dispatch operations.

Export Logistics Management:

• Manage export shipments, ensuring compliance with international shipping regulations and internal policies.
• Prepare and verify waybills, export documents, and customs paperwork.
• Obtain freight quotes from courier and freight companies in order to facilitate customer freight approvals and ensure freight costs are paid.
• Monitor and track international shipments until final delivery.

Vendor Relationship Management:

• Build and maintain strong relationships with freight forwarders, courier companies (e.g., DHL, FedEx, UPS), and third-party logistics providers.
• Negotiate rates, resolve service issues, and ensure optimal service levels from external logistics partners.
• Act as the key point of contact for all escalations and service issues related to courier and export shipments.

Process Improvement & Compliance:

• Identify and implement process improvements for increased efficiency and accuracy.
• Ensure all logistics activities are in compliance with company policies and export/import regulations.
• Maintain accurate records of shipments, handovers, and courier logs.

Team Support & Reporting:

• Train and supervise junior staff handling shipments and logistics.
• Provide regular reports on courier performance, delays, and logistics KPIs.

Requirements

• Minimum 3–5 years of experience in a courier/logistics supervisory role.
• Proven experience managing exports and dealing with freight and courier companies.
• In-depth knowledge of waybills, shipping documentation, and handover procedures.
• Strong understanding of international shipping regulations and Incoterms.
• Excellent communication, coordination, and negotiation skills.
• Proficiency in Microsoft Office and logistics software (e.g., SAP, Oracle, or similar).
• Ability to multitask, prioritize, and work under pressure in a fast-paced environment.

Preferred Qualifications:

• Diploma or degree in Logistics, Supply Chain Management, or a related field.
• Experience-Based Consideration: Candidates without formal qualifications may still be considered based on demonstrable industry experience.
• Familiarity with customs clearance processes.
• Existing relationships within the freight and courier industry.