Credit and Order Manager at MultiChoice

Purpose of the Position

• Manage the order management process and provide finance operational support to the credit process.
• Ensure that the team achieves its objectives, SLAs and policy guidelines.
• The scope of responsibility covers all finance activities related to credit management and sales order management.
• Maintaining efficient credit and order management processes

Responsibilities of this position include, but are not limited to, those listed below:

• Governance: Ensure that credit products comply to policies and procedures and meet agreed business rules.
• Ensure that the credit and order management policies are developed for approval, communicated to operational divisions and adhered to.Follow up on non-compliance and resolve through direct interaction with different teams.
• Reporting: Manage and report on credit risk including direct control of biannual credit limit review process.
• Develop, maintain, and periodically review the credit scorecard.
• Provide input to credit products at a development stage.
• Review credit insurance cover and ensure compliance with policy terms.
• Ensure timely release of orders.
• Provide guidance and input into the credit committee.
• Continuous improvement: Identify and manage opportunities within the order management and credit management environment that can enhance the function, keeping in line with leading practices. Challenge the existing procedures and practices and implement improvements in all areas.
• Review and approve credit trading terms on customer contracts for the order release process.
• Act as point of contact for all matters relating to credit management.
• Take responsibility for the finance activities in the order management process.
• Operational Excellence: Take accountability for ensuring that the department outputs are of expected standards as outlined in the SLA.
• Strategy Support: Support the Shared Services and product team on the strategic goals.

People management

• Structure and manage the team from a day-to-day basis, measuring performance and actively managing, and taking proactive steps to fix, performance issues.
• Actively participate in growing the individual capabilities of the team keeping them abreast of leading practices
• Develop and coach the team to identify talent and build the team to support further growth and expansion of the company.
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Strengthen team skills through available training and developmental programs.
• Ensure efficient workflow and work distribution to meet deadlines.
• Provide positive climate for supportive working relationships.
• Manage the teams to ensure consistent and timeous delivery of daily and monthly outputs.
• Escalate any performance issues rapidly and sensitively.
• Motivate team members and ensure that their efforts are recognised.

Stakeholder Management

• Work with the Sales and product teams to ensure harmonisation of processes and best practices are being carried out across the board.
• Build partnerships and working relationships within the business to create awareness of risk areas and potential improvements.
• Ensure continuous engagement and feedback to stakeholders.

Qualifications

• National Higher Diploma/ BTech plus 5 years/ Finance Degree/ BComm, ideally in credit management

Experience/Skills

Required

• 5+ years working experience in credit management.
• Experience in developing credit scorecard and monitoring.
• Hands-on experience developing and implementing new Credit Control processes/policies/reports
• 2+ years in a management role leading a team within a complex environment.
• Proactive and capable of driving results without supervision.
• Excellent leadership, teamwork and communication skills.
• Detail oriented, Analytical, Investigative, problem solver.

Preferred

• Experience in billing systems.
• Prior experience as a Credit Analyst.
• Exposure to SAP ERP, and billing system.
• Technology acumen in Robotics Process Automation, Workflow automation, Business Intelligence and Analytics is advantageous.

Functional Competencies

• Operational knowledge of finance and its various components.
• Project management expertise.
• Knowledge of financial accounting theories and ability to apply them proficiently.
• Technical knowledge of financial accounting systems, Process automation, and Business Intelligence and analytics tools.
• Ability to understand, develop, refine and implement financial procedures and policies, and ensure its consistent application without deviation.

Behavioural Competencies

• Strategic: Able to think, develop strategy, learn fast, problem solve and move quickly in a complex and dynamic environment.
• Proactive: Able to plan ahead and manage time-dependent critical processes and projects.
• Outcomes driven: Able to prioritise and delegate in order to meet multiple tight deadlines – delivering accurately at speed.
• Engaged leader: Able to structure, motivate, mentor and manage teams effectively to deliver high performance.
• Negotiator: Able to collaborate with multiple stakeholders with divergent needs in pressurised situations.
• Diplomacy: Able to manage conflict and differences of opinion - upward, downward and lateral.
• Communicative: Demonstrate excellent written and verbal communication skills - upward, downward and lateral
• Change agent: Able to motivate for, and drive continuous improvement, manage change and mitigate risks.
• Ethical and trustworthy: Have and maintain absolute integrity with unquestionable ethical standards.
• Relationship Building
• Conflict Resolution
• Decision Making
• Critical Appraisal
• Holistic Thinking
• Persuading & Influence
• Coaching