Credit Controller - Cape Town at Vega School

Education:

• Minimum of Matric, Credit Management / Bookkeeping /Financial qualification advantageous

Functional Competencies:

• Knowledge of Full Function Credit Control.
• Knowledge of Accounts Receivables/Debit Orders /Bank Statements
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments
• Good Interpersonal skills/Customer Service driven.
• Analytical and Problem solving skills
• Sound numerical skills
• Best suited to a friendly, organised person who works accurately and is able to handle pressure
• Honest, trustworthy and ethical
• Time management skills
• Ability to produce basic reports using Microsoft Office

Work Experience:

• Minimum of 2 years credit control experience

Key Performance Area: 

Administration/Collections/Handovers:

• Assist with all campus administrative related activities: (Bank Statements/Credits/Journals/Refunds/Billing/Debit Orders/Banking/Bursaries/Cancellations/Transfers/Payment Plans).               
• Processing adjustments on the relevant business system.                              
• Attend to additional adhoc administrative duties as and when required.          
• Attend to queries escalated by the centralized debtors department.                
• Accurately processing of weekly banking from the cash office (Credit/Debit /Cash Payments).                                                                                             
• Investigation of credit balances.                                                                      
• Assist with processing of applications for new students.                                  
• Collections on debtor’s accounts as and when required.                                 
• Negotiate and maintain payment arrangements and document Acknowledgement of Debt for approval                                                            
• Ensure required call output target is achieved                                                  
• Place hold on debt collection system when accounts are in arrears.               
• Informs students in person that they have been suspended from attending classes.                              
• Compilation of contracts/statements/Account payer’s documentation for handed over files to be sent to pre-legal.                                                          
• Changing of account status to pre-legal.                                                          
• Attend to queries relating to pre-legal files.

Bank Statements:

• Accurate processing of daily bank statements.                                                
• Ensure all debit orders returned unpaid from the bank are dealt with immediately. Re-activation of failed debit orders.                                             
• Accurate processing of unallocated payments.                                                
• Processing of debit orders on the Absa banking system of each month.         
• Accurate processing of legal payments on pre-legal accounts (active/bad debt write off's).                                                                                                 
• Identifying payments for other campuses and escalating to National Debtors supervisor to process transfer.                                                                                                                                     
• Accurate processing of card payments.   

Customer Service:

• Communicates with internal departments as and when required in order to maintain an accurate position on students accounts. 
• Attend to walk in account payers/academic queries.                                        
• Build sustainable relationships and trust with students/account payers through open and interactive communication. 
• Handle account payers complaints, provide appropriate solutions and alternatives.           
• Assist with Vega Assist as and when required to resolve student/account payer queries.  

Quality Management & Reporting:

• All required reports (i.e. Debit order rejection feedback, suspensions, handovers, credits to be processed/processed) to be sent to National Debtors Supervisor. This could be weekly,-bi-weekly or monthly.                    
• Quality of work to be reviewed by National debtors supervisor  (Meeting deadlines, communication (inbound/outbound), allocations, processing of credits, notes on debtors portal, holds on accounts, follows Standard Operating Procedure).                                          
• Maintenance of working file on a daily basis. All fields must be completely accurately in-order for any user to convert into reports.                                                 
• Manage query resolutions received from both internal and external stakeholders