Credit Controller - Discovery Life at Discovery Limited

Key Purpose

• To effectively contact our clients that are in arrears and to conserve their valuable cover to maintain the company’s lapse rates. To provide quality service to brokers and clients to ensure excellence quality standards are met.

The successful applicant will be responsible for but not limited to the following broad job functions:

• Ensuring excellent servicing levels of processes arrangements and conserving the Premier platinum brokers
• Ensuring that administrative changes are processed timeously daily, to ensure SLA requirements are adhered to.
• Making outbound Credit Control Conservation calls to conserve policies.
• Explaining the value of the product and possible loses should the policy lapse. Obtain premium collection mandates
• Arranging arrear premium collection and ensuring clients understand the reconciliation of the premiums received.
• Processing RQC cancellations to ensure no contact be made to clients once cancellation has been processed.

Competencies And Skills

• Strongly customer service-focused
• Strong verbal and written communication skills with an ability to influence effectively
• Analytical and attentive to detail
• Resourceful problem solver
• Interpersonally agile with excellent relationship building skills
• Systematic and organised with an ability to plan and prioritise effectively
• Flexible, with an ability to work under pressure and adapt to change

Essential
Education and Experience

• Matric
• 2-3 years Call Centre experience
• 1-2 years experience in a Credit Controller role

Essential
Technical Skills and Knowledge

• Microsoft Office Proficiency - Intermediate Level

Advantageous

• FAIS accreditation with a minimum of 120 credits

Good knowledge of Compliance , Reassurance , LOA protocols of Risk