Credit Controller - Durban at Broll

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective and professional performance of collections functions.

• Receives, reconciles and control production of monthly rent rolls and reports from the computer system and verifies the status of the accounts
• Follows up on accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem
• Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counselling to arrive at suitable payment arrangements
• Continues to collect until the account becomes a write-off, bankruptcy, or attorney account
• Makes early contact with clients to collect and keep them informed of account status
• Utilises effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation - Calms irate clients and answers questions and complaints relevant to Department functions
• Determines reasons for delinquencies and works toward permanent solutions - Minimizes losses by early actions
• Utilises further appropriate collection methods if initial attempts do not secure required payment and recommends extensions of due dates - Suggests consolidations and financial counselling
• Communicates approved extensions and notifies clients of new due dates
• Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant

Assumes responsibility for the efficient administration of collections activities

• Keeps accurate and up-to-date activity reports on late, potentially late and accounts
• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer
• Researches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly - Provides clients the opportunity to fully explain their account status
• Ensures both monthly and ad-hoc rental and fee statements are sent out timeously
• Controls and monitors tenant payments in terms of rentals, deposits, lease fees, stamp duties etc
• Liaises with tenants as appropriate
• Handles rental queries efficiently and diplomatically
• Queries tenants’ short payments
• Ensures the daily receipting and processing of tenant payments
• Liaises with book keeping and accounting staff re bank account deposits, queries and misallocations
• Generally, ensures that:
• Rent (and other charges) are paid by the 7th of each month
• Letters of demand after the 7th to defaulting tenants
• Summons’s are issued after the 21st day to defaulting tenants
• Controls and administers legal processes for the recovery of lease charges due and/or eviction of tenants
• Motivation and processing of write-offs
• Credit checks

Assumes responsibility for timely and accurate preparation and submission of management reports.

• Preparation of detailed debtors reports and graphs illustrating weekly and monthly collections:
• Weekly/monthly arrears against billings (debtor’s day calculations)
• Monthly graph of weekly collections against previous month/year
• Preparation and submission of attorneys’ reports on all legal matters
• Reconciliation of bank statements (where appropriate) and tenants’ accounts

Assumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts.

• Maintains the Company's professional reputation throughout collections operations and in all contacts with clients
• Maintains confidentiality
• Develops contacts with credit bureaus and other financial institutions - Uses shared information to effectively minimize Company losses

Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel

• Assists area personnel as needed
• Keeps management informed of activities, progress toward established objectives, and of any significant problems
• Attends and participates in meetings as required

Assumes responsibility for related duties as required or assigned.

• Stays informed of changes in collections policies, procedures, and related legal requirements
• Ensures that work area is clean, secure, and well maintained

PERFORMANCE MEASUREMENTS

• Problem accounts are closely monitored and reviewed
• Appropriate collections actions are instituted which are in accordance with established Company policies and are legally compliant
• Outstanding accounts are promptly collected - A delinquency ratio which meets management standards is maintained
• Professional business relations exist with clients - Clients are properly assisted with their financial problems and their questions are courteously answered
• Required reports and records are accurate and timely
• Good working relations exist with area personnel and with management - Management is appropriately informed of area activities
• Compilation and capture of electricity and water readings

QUALIFICATIONS

EDUCATION/CERTIFICATION

• Matric with Book-keeping
• Three years related experience
• Essential own transport
• Prior experience in property related field would be recommended but not a requirement

REQUIRED KNOWLEDGE             

• Knowledge of collection procedures and related laws and regulations
• Understanding of Company policies
• Familiar with default and enforcement clauses

EXPERIENCE REQUIRED

• Previous collection experience