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Our purpose is to be the leading real estate services provider and the preferred place of employment for our industry’s professionals. This purpose promotes constant innovation and service excellence, whilst providing end-to-end real estate solutions to our valued clients. Our mission is to build a high-performance, respectful and dynamic culture that ...
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ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assist Internal Clients (business) and Suppliers:
- Provide training to clients and suppliers on systems rolled out to this client account.
- Provide first-line assistance to internal Clients (business) with Archibus or any other system that is used on the client account, related queries
- Assist with asset-related queries, if detecting or informed of such discrepancies (provided Broll is responsible for the continuous management of client asset information)
- Receive and communicate any system-related problems
- Assists the Systems Project Manager in executing projects
- Provide quality control assistance to the operations team by following the collaboration process.
- Updating missing information following the process linked to the data update request.
- Identifying and addressing problems and risks
- Quality Measures to determine if customer requirements are met: Evaluation of client feedback information; Comparison of specific outputs to total outputs; Inputs gathered compared and must be concerning the required outputs. Broll expectation: Timeliness, accuracy, meeting regulatory requirements, courtesy, meeting customer needs - through internal and external feedback
- Conduct root cause analyses to identify performance gaps and opportunities
2. Assumes responsibility for ensuring that the quality of service provided is of a high standard
- This is an operational execution role. Ensuring that the FM Department’s strategy influencing the call centre and data administration is implemented and optimally functioning.
- Managing the on-site Call Centre Agents and their deliverables
- Responsible for the implementation of effective and efficient business processes.
- Selecting data to perform quality assurance from the telephone system / CAFM Systems and mailboxes
- Recording and reporting on customer satisfaction.
- Moderating the quality of the data by using a predetermined checklist
- Noting down recommendations and scoring
- Setting up weekly meetings to go through the data per agent
- Setting up of training sessions after completion of coaching sessions
- Identify and escalate priority issues.
- Document all call information according to standard operating procedures.
- Custodian of best practices
- Implementing and controlling shift schedules and workforce management requirements.
- Identifying shift process problems and taking appropriate corrective actions
- Re-allocating resources to specific process duties based on business needs and or individual strengths and weaknesses.
- Resolving customer complaints on referral from the floor and initiating corrective actions.
- Continuously re-assessing the process for possible bottlenecks and implementing corrective measures
- Ensuring the continued availability
- Ensure excellent external and internal customer interaction.
- Monitoring escalated customer complaints/disputes and ensuring follow-up and closure.
- Ensuring all relevant information on customer interaction is correctly captured on the system
3. Assume responsibility to create and/or maintain client data in Concept Evolution and any other systems that Broll requires such as Broll Vantage, Archibus and Related Applications:
- Schedule PPM’s as per the signed-off PPM request workbook
- Maintain the PPM scheduler in the site-specific System based on information from the ‘Lines of Responsibility and PPM information (frequency, Supplier, etc.) received from the FM Lead Managers on-site.
- Manage the release, suspension, and changes in PPMs
- Support and assist the operational hub and the Technical/Building/Operational Managers with follow-ups on PPM WI’s
4. Monitor logged calls and resolve any Systems and Asset Data related issues:
- Monitor and ensure that calls on Archibus are logged correctly
- Evaluation of Asset Management Strategy development, compared to the Broll service blueprint - Broll expectation: Timeliness, accuracy, meeting regulatory requirements, courtesy, meeting customer needs - through internal and external feedback - Comparison of specific outputs to total outputs, as well as evaluation of client feedback information
- Monitor open PPMs and ensure these calls are updated and timeously closed
- Resolve any faults or issues or communicate them to the respective Line of Authority for corrective action
- Perform regular quality checks of information captured
- Assist with driving calls to closure within the agreed SLA time frames from the client.
5. Assume responsibility to establish and maintain effective working relationships with area staff, other departments and management:
- Track and record the resolution of problems for future reference, training and reporting
- Cooperate in a team environment to promote strong customer assistance and learning
- Work with different departments to assist in providing technical solutions as needed
- Keep management well informed of area activities and any significant problems
- Attend meetings as required
6. Assume responsibility for Reporting:
- Receive reporting requests
- Development of BI Reports and or dashboards as required by clients
- Compile/update/format applicable ad-hoc reports as per request from Broll and the client
EDUCATION/CERTIFICATION:
- Matric
- Call Centre Certificate / Proven track record of Team Management
- SQL Query Writing pre-requisite
- Microsoft Power BI – pre-requisite
- Archibus
REQUIRED KNOWLEDGE:
- 3 Year Call Centre Experience (Inbound & Outbound)
- Sound Experience in FM Systems (Archibus pre-requisite)
- Team Management
- Excellent Understanding of Database Structures.
- Knowledge of program applications.
- Excellent MS Power BI skills.
- MS Office with excellent Microsoft Excel abilities.
- Excellent knowledge of Archibus – CAFM system
go to method of application »
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the effective and professional performance of collections functions.
- Receives, reconciles and control production of monthly rent rolls and reports from the computer system and verifies the status of the accounts
- Follows up on accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem
- Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counselling to arrive at suitable payment arrangements
- Continues to collect until the account becomes a write-off, bankruptcy, or attorney account
- Makes early contact with clients to collect and keep them informed of account status
- Utilises effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation - Calms irate clients and answers questions and complaints relevant to Department functions
- Determines reasons for delinquencies and works toward permanent solutions - Minimizes losses by early actions
- Utilises further appropriate collection methods if initial attempts do not secure required payment and recommends extensions of due dates - Suggests consolidations and financial counselling
- Communicates approved extensions and notifies clients of new due dates
- Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant
Assumes responsibility for the efficient administration of collections activities
- Keeps accurate and up-to-date activity reports on late, potentially late and accounts
- Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer
- Researches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly - Provides clients the opportunity to fully explain their account status
- Ensures both monthly and ad-hoc rental and fee statements are sent out timeously
- Controls and monitors tenant payments in terms of rentals, deposits, lease fees, stamp duties etc
- Liaises with tenants as appropriate
- Handles rental queries efficiently and diplomatically
- Queries tenants’ short payments
- Ensures the daily receipting and processing of tenant payments
- Liaises with book keeping and accounting staff re bank account deposits, queries and misallocations
- Generally, ensures that:
- Rent (and other charges) are paid by the 7th of each month
- Letters of demand after the 7th to defaulting tenants
- Summons’s are issued after the 21st day to defaulting tenants
- Controls and administers legal processes for the recovery of lease charges due and/or eviction of tenants
- Motivation and processing of write-offs
- Credit checks
Assumes responsibility for timely and accurate preparation and submission of management reports.
- Preparation of detailed debtors reports and graphs illustrating weekly and monthly collections:
- Weekly/monthly arrears against billings (debtor’s day calculations)
- Monthly graph of weekly collections against previous month/year
- Preparation and submission of attorneys’ reports on all legal matters
- Reconciliation of bank statements (where appropriate) and tenants’ accounts
Assumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts.
- Maintains the Company's professional reputation throughout collections operations and in all contacts with clients
- Maintains confidentiality
- Develops contacts with credit bureaus and other financial institutions - Uses shared information to effectively minimize Company losses
Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel
- Assists area personnel as needed
- Keeps management informed of activities, progress toward established objectives, and of any significant problems
- Attends and participates in meetings as required
Assumes responsibility for related duties as required or assigned.
- Stays informed of changes in collections policies, procedures, and related legal requirements
- Ensures that work area is clean, secure, and well maintained
PERFORMANCE MEASUREMENTS
- Problem accounts are closely monitored and reviewed
- Appropriate collections actions are instituted which are in accordance with established Company policies and are legally compliant
- Outstanding accounts are promptly collected - A delinquency ratio which meets management standards is maintained
- Professional business relations exist with clients - Clients are properly assisted with their financial problems and their questions are courteously answered
- Required reports and records are accurate and timely
- Good working relations exist with area personnel and with management - Management is appropriately informed of area activities
- Compilation and capture of electricity and water readings
QUALIFICATIONS
EDUCATION/CERTIFICATION
- Matric with Book-keeping
- Three years related experience
- Essential own transport
- Prior experience in property related field would be recommended but not a requirement
REQUIRED KNOWLEDGE
- Knowledge of collection procedures and related laws and regulations
- Understanding of Company policies
- Familiar with default and enforcement clauses
EXPERIENCE REQUIRED
- Previous collection experience
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ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assumes responsibility for the accurate and timely performance of accounts payable functions.
- Reviews source documents and matches purchase orders, invoices, and receiving documents.
- Codes invoices to appropriate general ledger accounts.
- Determines optimum payment dates and takes advantage of all discounts on invoices.
- Reviews invoices to ensure they are correctly coded, properly authorized, and there are no overpayments or repeat payments.
- Ensures that approval authority is in accordance with purchasing policies.
- Processes payments and obtains authorized signatures.
- Performs accounting duties in accordance with established Company policies and procedures.
- Pool Car Management
- Ordering & Issuing of Stationary
2. Assumes responsibility for effectively researching, tracking, and resolving (or properly referring) accounting or documentation problems and discrepancies.
3. Assumes responsibility for establishing and maintaining effective business relations with vendors.
- Researches and resolves vendor problems and billing discrepancies.
- Answers vendors' questions or refers them appropriately.
- Maintains and projects the Company’s professional reputation.
4. Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel and with management.
- Assists Accounting Department personnel as needed.
- Keeps management informed of area activities and of any significant problems. Reports transactions that are outside established purchasing policies to the Controller.
- Maintains regular contact with other departments to obtain information and/or to correct transactions.
5. Assumes responsibility for related duties as required or assigned.
- Ensures that work area is clean, secure, and well maintained.
- Performs general accounting duties as needed.
- Maintains confidentiality.
- Completes special projects as assigned.
PERFORMANCE MEASUREMENTS
1. Accounts Payable functions are accurate, current, and timely.
2. Accounting errors, discrepancies, and violations in purchasing policies are promptly identified and resolved.
3. Accounting duties are performed in accordance with established procedures and standards.
4. Good communication and coordination exist with Company personnel. Assistance is provided as needed.
5. Effective business relations exist with suppliers and vendors.
6. Management is appropriately informed of area activities.
EDUCATION/CERTIFICATION:
- Matric.
- Additional bookkeeping qualifications and / or courses preferred.
REQUIRED KNOWLEDGE:
- Knowledge of Company purchasing policies.
- Understanding of basic bookkeeping concepts and procedures.
- Knowledge of automated accounts payable applications.
EXPERIENCE REQUIRED:
- One to two years of previous accounts payable experience preferred.
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ESSENTIAL FUNCTIONS AND BASIC DUTIES OF THE Millwright position
Process and conduct
1. Capture all job or work instruction detail to the Broll platform or on a Job card
2. Ensure all admin work are completed with all detail and as soon as the job or task is completed
3. Verify the job information with the supporting staff to ensure the correct information are required in order for the office support staff to complete the task and invoice.
4. Ensure that all task are left clean and neat after the completion of any task.
5. Verify with the client on completion of the task that the client is satisfied and that the work was done to his or her satisfaction.
6. Ensure all vehicle stock are managed and record kept of the use of the stock through the digital platform.
7. Report any unsafe conditions to your reporting line and follow up on the conclusion.
8. Over time or weekend work will be required as and when the working schedule so requires. You will be informed by your reporting lines when the work is required.
9. Ensure clients are informed of your commitment times and keep clients informed should you not be able to meet the agreed appointments. Also inform the office support staff of any reason for you not to make the appointment time, so that the client can be informed in time.
10. Always report any unsafe working conditions to your reporting line and never put yourself or any Broll property at risk.
11. Report any incidents or accidents to your reporting line and office support immediately. All injuries must be reported the same day and vehicle accidents within 24 hours with the police and to your reporting lines.
12. Report any injury on duty to your reporting line immediately and ensure the correct procedures are followed.
13. While performing your duties with the client, identify any unsafe conditions and inform the client of these risk.
14. Always ensure you perform your services as to the clients request and the approved quote. Should the client require any additional work that is outside of the quote, kindly inform the client that we can perform the additional work, but it will be with additional cost. Inform your reporting line and office support on the clients request so that the client can be informed of the additional cost.
15. Always conduct yourself in a professional manner. Be polite, and clear on who you are and what you will be doing.
16. Always ensure you have the correct tool and that that are in a safe condition to use.
17. Do all tool checks on a regular basis and ensure the check reports are filed to support the safe operations of power tools and ladders.
18. Always wear the correct PPE and ensure your PPE are in a clean and good condition. Report any issues to your reporting line and office support.
19. Do not make yourself liable to theft of time, tools, money or any company property, these are dismissible offences. Be honest in your conduct.
20. Ensure all work instructions/Job cards are closed off on completion of the task.
21. Make sure the client signs off the work and that they are satisfied, if not report the situation to your reporting line and make sure that feedback and follow ups are made to the client.
Scope of work
- Manage the daily operations of the various utilities in the factory (boiler, chiller, compressors, electrical utility, water treatment plant & distribution, basic plumbing, firefighting system checks, processing vessels, bulk storage tanks and general building) and follow troubleshooting if required
- Daily Checks/Operations
- Boiler:
- check pressure gauge, water feed, Gas level and fuel availability,
- Boiler blowdown 3x 5 seconds per day (check water level probe)
- Physical level check of industrial Burner Fuel
- Receive and offload Industrial burner fuel
- And fill out all information above in the relevant file
- Compressor
- Check Air supply
- Monitor customer requirements (dew point, flow rate, pressure output for production to run smoothly)
- RO Plant
- Daily reset- based on Load shedding
- Ensure all pumps are running
- Check tank levels are in spec
- Ph, conductivity and ozone (online)
- Weekly Sanitization programme
- Manufacturing
- Air and water leakage monitoring and fixing
- Electronic & Instrumentation alarm troubleshooting
- Pneumatic valve checks/communication with HMI
- Steam leaks/maintenance
- Bulk tank farm maintenance and troubleshooting
- Nitrogen Plant
- Check for running/stoppages
- Pressure gauge
- Report any abnormalities
- Energy/Electricity
- Generators: check fuel levels daily
- Receive and refill diesel
- Check oil and water
- Resetting before & after load shedding (Compressors, Manufacturing equipment, RO plant, Chillers, Raw material Ovens etc)
- Chillers
- Check pumps-daily
- Physical checks
- Basic Troubleshooting
- Tank levels
- Fire equipment
- Weekly manual test of fire pump for 30 minutes
- Special periodic focus on alcohol storage
- Hydrant ring pressure checks
- Co-ordinate via L’Oreal staff with external vendors for major maintenance
- General Building
- Plumbing, Periodic clearing of sumps
- Changing lights
- Basic troubleshooting on Acs
- Offloading Fuel, Alcohol, Water etc into their storage areas
Ensure all electrical distribution and water distribution are in working condition and safe
- Plan preventive maintenance for the various equipment either through in-house or external support for equipment mentioned above.
- On a daily basis Monitor and analyze data (focus on "deviations" on electricity consumption, water consumption, pressure delivered to production unit, temperature to processing area and key equipment indicators of optimal performance)
- Ensure the consistency of improvement procedures and standardization across the plant
- Ensures that the plant's Master Plans on EHS & Quality are deployed on the various equipment.
- Coordinate with various departments and working groups with regard to performance improvement initiatives
- Troubleshooting/breakdown maintenance for all equipment within scope to ensure zero downtime to the plant production
- Provide backup equipment either directly/through partnerships with your subcontractors for all equipment within scope at additional cost
- Perform root cause analysis and propose solutions for major/minor breakdowns
- Advise on and deploy legal compliance with South African regulations based on equipment’s within scope
- General- Co-ordinate Ordering of spares and equipment, Facilities admin work, Assisting and accompanying contractors
Conduct
- Must conduct himself in a professional manner
- never speak with the client unless approved by Broll PM.
- Always work through the reporting lines
PERFORMANCE MEASUREMENTS
- The SLA with our client will be used as a measurement of performance as well as the feedback on assessments from management and reporting structures.
EDUCATION/CERTIFICATION:
- grade 12,
- Must be a qualified electrician with PLC knowledge
- Driver’s license
- Must be South African citizen
- No criminal record
REQUIRED KNOWLEDGE:
- Must have computer skills, know IT management systems, reporting, and meeting
EXPERIENCE REQUIRED:
- Excellent electrical and hands –on experience
go to method of application »
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
- Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
- Executes established operational goals and ensures that corporate wide plans are complemented and supported.
- Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
Assumes responsibility for the effective operations management of the Centre and facilities.
- Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
- Liaises with tenants with regards to operational problems.
- Responds to emergency call outs.
- Day to day running and control of:
- Tenant complaints
- Security
- Air Conditioning
- Cleaning, Electrical, Plumbing etc.
- Authorises of invoices for payments.
- Issues tender documents.
- Calculates operational costs for charge out to the tenants to ensure recoveries where appropriate
- Manages space planning. Ensures that the Centre layout will accommodate present and future operational and space requirements.
- Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
- Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
- Ensures that Centre operations are in compliance with established procedures, policies, regulations and codes.
Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
- Identifies security threats and develop action plans for the prevention of incidents
- Establishes and maintains security systems for the Centre and tenants
- Monitors shops and businesses and react on emergency calls
- Establishes and maintain security information network
- Liaises with SAPS and local authorities
- Plans the manning of the center and manage guards on duty
- Determines the needs for security systems and equipment
- Communicates with tenants regarding security systems
- Develops and implements security devices
- Creates security awareness amongst staff, tenants and shoppers
- Compiles budgets and control expenditure
- Establishes emergency plans
Assumes responsibility for ensuring the efficient and cost effective administration of Centre operations.
- Develops and implements safety directives
- Completes financial forecasting duties, and generates and updates schedules for building expenditures.
- Creates safety awareness and trains staff in Health and Safety.
- Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.
- Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
- Oversees the procurement of furnishings and equipment in accordance with budget planning.
- Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
- Ensures that all maintenance agreements and leases are current.
- Ensures that billing discrepancies are promptly tracked and resolved.
Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts.
- Ensures effective coordination of external services with Company operations.
- Obtains and conveys information as appropriate.
- Promotes goodwill and a positive image of the Company.
Effectively supervises Centre personnel, ensuring optimal performance.
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
- Assigns and coordinates personnel. Directs daily operations.
- Identifies, develops, and implements training programs as appropriate.
- Conducts performance appraisals
- Provides measurable feedback to assigned personnel and suggestions for improved performance
- Formulates and implements employee corrective actions as needed
- Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary
Assumes responsibility for related duties as required or assigned
- Ensures that work area is clean, secure, and well maintained
- Completes special projects as assigned
- Reports on Operational expenses, foot traffic, security incidents etc.
PERFORMANCE MEASUREMENTS
- Good communication and coordination exists with departments - Assistance is provided as needed
- Procurement policy is fully complied with
- Senior Management is appropriately informed of area activities and of any significant problems
- Operations personnel are well trained, effective, and efficient- Appropriate supervision and assistance are provided
- Company facilities are well maintained and secure and meet the needs of the Company
- Centre or Property operations are efficiently and cost effectively administered
- Current and future Centre or Property needs are well planned and budgets are established and maintained
- Effective business relations exist with vendors, contractors, and trade professionals
QUALIFICATIONS
- Education/Certification: Matric
- Additional related maintenance and Centre management training preferred
REQUIRED KNOWLEDGE
- Excellent understanding of Centre or Property management procedures
- Knowledge of budgeting, service contracts, and leasing agreements
EXPERIENCE REQUIRED
- Five or more years of related experience, with at least two or more years of supervisory experience
go to method of application »
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
- Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
- Executes established operational goals and ensures that corporate wide plans are complemented and supported.
- Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
Assumes responsibility for the effective operations management of the Centre and facilities.
- Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
- Liaises with tenants with regards to operational problems.
- Responds to emergency call outs.
- Day to day running and control of:
- Tenant complaints
- Security
- Air Conditioning
- Cleaning, Electrical, Plumbing etc.
- Authorises of invoices for payments.
- Issues tender documents.
- Calculates operational costs for charge out to the tenants to ensure recoveries where appropriate
- Manages space planning. Ensures that the Centre layout will accommodate present and future operational and space requirements.
- Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
- Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
- Ensures that Centre operations are in compliance with established procedures, policies, regulations and codes.
Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
- Identifies security threats and develop action plans for the prevention of incidents
- Establishes and maintains security systems for the Centre and tenants
- Monitors shops and businesses and react on emergency calls
- Establishes and maintain security information network
- Liaises with SAPS and local authorities
- Plans the manning of the center and manage guards on duty
- Determines the needs for security systems and equipment
- Communicates with tenants regarding security systems
- Develops and implements security devices
- Creates security awareness amongst staff, tenants and shoppers
- Compiles budgets and control expenditure
- Establishes emergency plans
Assumes responsibility for ensuring the efficient and cost effective administration of Centre operations.
- Develops and implements safety directives
- Completes financial forecasting duties, and generates and updates schedules for building expenditures.
- Creates safety awareness and trains staff in Health and Safety.
- Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.
- Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
- Oversees the procurement of furnishings and equipment in accordance with budget planning.
- Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
- Ensures that all maintenance agreements and leases are current.
- Ensures that billing discrepancies are promptly tracked and resolved.
Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts.
- Ensures effective coordination of external services with Company operations.
- Obtains and conveys information as appropriate.
- Promotes goodwill and a positive image of the Company.
Effectively supervises Centre personnel, ensuring optimal performance.
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
- Assigns and coordinates personnel. Directs daily operations.
- Identifies, develops, and implements training programs as appropriate.
- Conducts performance appraisals
- Provides measurable feedback to assigned personnel and suggestions for improved performance
- Formulates and implements employee corrective actions as needed
- Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary
Assumes responsibility for related duties as required or assigned
- Ensures that work area is clean, secure, and well maintained
- Completes special projects as assigned
- Reports on Operational expenses, foot traffic, security incidents etc.
PERFORMANCE MEASUREMENTS
- Good communication and coordination exists with departments - Assistance is provided as needed
- Procurement policy is fully complied with
- Senior Management is appropriately informed of area activities and of any significant problems
- Operations personnel are well trained, effective, and efficient- Appropriate supervision and assistance are provided
- Company facilities are well maintained and secure and meet the needs of the Company
- Centre or Property operations are efficiently and cost effectively administered
- Current and future Centre or Property needs are well planned and budgets are established and maintained
- Effective business relations exist with vendors, contractors, and trade professionals
QUALIFICATIONS
- Education/Certification: Matric
- Additional related maintenance and Centre management training preferred
REQUIRED KNOWLEDGE
- Excellent understanding of Centre or Property management procedures
- Knowledge of budgeting, service contracts, and leasing agreements
EXPERIENCE REQUIRED
- Five or more years of related experience, with at least two or more years of supervisory experience
go to method of application »
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
- Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
- Executes established operational goals and ensures that corporate wide plans are complemented and supported.
- Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
Assumes responsibility for the effective operations management of the Centre and facilities.
- Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
- Liaises with tenants with regards to operational problems.
- Responds to emergency call outs.
- Day to day running and control of:
- Tenant complaints
- Security
- Air Conditioning
- Cleaning, Electrical, Plumbing etc.
- Authorises of invoices for payments.
- Issues tender documents.
- Calculates operational costs for charge out to the tenants to ensure recoveries where appropriate
- Manages space planning. Ensures that the Centre layout will accommodate present and future operational and space requirements.
- Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
- Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
- Ensures that Centre operations are in compliance with established procedures, policies, regulations and codes.
Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
- Identifies security threats and develop action plans for the prevention of incidents
- Establishes and maintains security systems for the Centre and tenants
- Monitors shops and businesses and react on emergency calls
- Establishes and maintain security information network
- Liaises with SAPS and local authorities
- Plans the manning of the center and manage guards on duty
- Determines the needs for security systems and equipment
- Communicates with tenants regarding security systems
- Develops and implements security devices
- Creates security awareness amongst staff, tenants and shoppers
- Compiles budgets and control expenditure
- Establishes emergency plans
Assumes responsibility for ensuring the efficient and cost effective administration of Centre operations.
- Develops and implements safety directives
- Completes financial forecasting duties, and generates and updates schedules for building expenditures.
- Creates safety awareness and trains staff in Health and Safety.
- Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.
- Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
- Oversees the procurement of furnishings and equipment in accordance with budget planning.
- Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
- Ensures that all maintenance agreements and leases are current.
- Ensures that billing discrepancies are promptly tracked and resolved.
Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts.
- Ensures effective coordination of external services with Company operations.
- Obtains and conveys information as appropriate.
- Promotes goodwill and a positive image of the Company.
Effectively supervises Centre personnel, ensuring optimal performance.
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
- Assigns and coordinates personnel. Directs daily operations.
- Identifies, develops, and implements training programs as appropriate.
- Conducts performance appraisals
- Provides measurable feedback to assigned personnel and suggestions for improved performance
- Formulates and implements employee corrective actions as needed
- Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary
Assumes responsibility for related duties as required or assigned
- Ensures that work area is clean, secure, and well maintained
- Completes special projects as assigned
- Reports on Operational expenses, foot traffic, security incidents etc.
PERFORMANCE MEASUREMENTS
- Good communication and coordination exists with departments - Assistance is provided as needed
- Procurement policy is fully complied with
- Senior Management is appropriately informed of area activities and of any significant problems
- Operations personnel are well trained, effective, and efficient- Appropriate supervision and assistance are provided
- Company facilities are well maintained and secure and meet the needs of the Company
- Centre or Property operations are efficiently and cost effectively administered
- Current and future Centre or Property needs are well planned and budgets are established and maintained
- Effective business relations exist with vendors, contractors, and trade professionals
QUALIFICATIONS
- Education/Certification: Matric
- Additional related maintenance and Centre management training preferred
REQUIRED KNOWLEDGE
- Excellent understanding of Centre or Property management procedures
- Knowledge of budgeting, service contracts, and leasing agreements
EXPERIENCE REQUIRED
- Five or more years of related experience, with at least two or more years of supervisory experience
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ESSENTIAL FUNCTIONS AND BASIC DUTIES OF THE Millwright position
Process and conduct
1. Capture all job or work instruction detail to the Broll platform or on a Job card
2. Ensure all admin work are completed with all detail and as soon as the job or task is completed
3. Verify the job information with the supporting staff to ensure the correct information are required in order for the office support staff to complete the task and invoice.
4. Ensure that all task are left clean and neat after the completion of any task.
5. Verify with the client on completion of the task that the client is satisfied and that the work was done to his or her satisfaction.
6. Ensure all vehicle stock are managed and record kept of the use of the stock through the digital platform.
7. Report any unsafe conditions to your reporting line and follow up on the conclusion.
8. Over time or weekend work will be required as and when the working schedule so requires. You will be informed by your reporting lines when the work is required.
9. Ensure clients are informed of your commitment times and keep clients informed should you not be able to meet the agreed appointments. Also inform the office support staff of any reason for you not to make the appointment time, so that the client can be informed in time.
10. Always report any unsafe working conditions to your reporting line and never put yourself or any Broll property at risk.
11. Report any incidents or accidents to your reporting line and office support immediately. All injuries must be reported the same day and vehicle accidents within 24 hours with the police and to your reporting lines.
12. Report any injury on duty to your reporting line immediately and ensure the correct procedures are followed.
13. While performing your duties with the client, identify any unsafe conditions and inform the client of these risk.
14. Always ensure you perform your services as to the clients request and the approved quote. Should the client require any additional work that is outside of the quote, kindly inform the client that we can perform the additional work, but it will be with additional cost. Inform your reporting line and office support on the clients request so that the client can be informed of the additional cost.
15. Always conduct yourself in a professional manner. Be polite, and clear on who you are and what you will be doing.
16. Always ensure you have the correct tool and that that are in a safe condition to use.
17. Do all tool checks on a regular basis and ensure the check reports are filed to support the safe operations of power tools and ladders.
18. Always wear the correct PPE and ensure your PPE are in a clean and good condition. Report any issues to your reporting line and office support.
19. Do not make yourself liable to theft of time, tools, money or any company property, these are dismissible offences. Be honest in your conduct.
20. Ensure all work instructions/Job cards are closed off on completion of the task.
21. Make sure the client signs off the work and that they are satisfied, if not report the situation to your reporting line and make sure that feedback and follow ups are made to the client.
Scope of work
- Manage the daily operations of the various utilities in the factory (boiler, chiller, compressors, electrical utility, water treatment plant & distribution, basic plumbing, firefighting system checks, processing vessels, bulk storage tanks and general building) and follow troubleshooting if required
- Daily Checks/Operations
- Boiler:
- check pressure gauge, water feed, Gas level and fuel availability,
- Boiler blowdown 3x 5 seconds per day (check water level probe)
- Physical level check of industrial Burner Fuel
- Receive and offload Industrial burner fuel
- And fill out all information above in the relevant file
- Compressor
- Check Air supply
- Monitor customer requirements (dew point, flow rate, pressure output for production to run smoothly)
- RO Plant
- Daily reset- based on Load shedding
- Ensure all pumps are running
- Check tank levels are in spec
- Ph, conductivity and ozone (online)
- Weekly Sanitization programme
- Manufacturing
- Air and water leakage monitoring and fixing
- Electronic & Instrumentation alarm troubleshooting
- Pneumatic valve checks/communication with HMI
- Steam leaks/maintenance
- Bulk tank farm maintenance and troubleshooting
- Nitrogen Plant
- Check for running/stoppages
- Pressure gauge
- Report any abnormalities
- Energy/Electricity
- Generators: check fuel levels daily
- Receive and refill diesel
- Check oil and water
- Resetting before & after load shedding (Compressors, Manufacturing equipment, RO plant, Chillers, Raw material Ovens etc)
- Chillers
- Check pumps-daily
- Physical checks
- Basic Troubleshooting
- Tank levels
- Fire equipment
- Weekly manual test of fire pump for 30 minutes
- Special periodic focus on alcohol storage
- Hydrant ring pressure checks
- Co-ordinate via L’Oreal staff with external vendors for major maintenance
- General Building
- Plumbing, Periodic clearing of sumps
- Changing lights
- Basic troubleshooting on Acs
- Offloading Fuel, Alcohol, Water etc into their storage areas
Ensure all electrical distribution and water distribution are in working condition and safe
- Plan preventive maintenance for the various equipment either through in-house or external support for equipment mentioned above.
- On a daily basis Monitor and analyze data (focus on "deviations" on electricity consumption, water consumption, pressure delivered to production unit, temperature to processing area and key equipment indicators of optimal performance)
- Ensure the consistency of improvement procedures and standardization across the plant
- Ensures that the plant's Master Plans on EHS & Quality are deployed on the various equipment.
- Coordinate with various departments and working groups with regard to performance improvement initiatives
- Troubleshooting/breakdown maintenance for all equipment within scope to ensure zero downtime to the plant production
- Provide backup equipment either directly/through partnerships with your subcontractors for all equipment within scope at additional cost
- Perform root cause analysis and propose solutions for major/minor breakdowns
- Advise on and deploy legal compliance with South African regulations based on equipment’s within scope
- General- Co-ordinate Ordering of spares and equipment, Facilities admin work, Assisting and accompanying contractors
Conduct
- Must conduct himself in a professional manner
- never speak with the client unless approved by Broll PM.
- Always work through the reporting lines
PERFORMANCE MEASUREMENTS
- The SLA with our client will be used as a measurement of performance as well as the feedback on assessments from management and reporting structures.
EDUCATION/CERTIFICATION:
- grade 12,
- Must be a qualified electrician with PLC knowledge
- Driver’s license
- Must be South African citizen
- No criminal record
REQUIRED KNOWLEDGE:
- Must have computer skills, know IT management systems, reporting, and meeting
EXPERIENCE REQUIRED:
- Excellent electrical and hands –on experience
Method of Application
Use the link(s) below to apply on company website.
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