Customer Acquisition Agent at Vodafone Global Enterprise

Role Purpose
The Agent Customer Acquisition is based within Infinity Services Partner Division.

Role Purpose

• To process applications for credit vetting, activations and transfer of ownership; as escalated through the relevant customer acquisition workflow and queue management systems

Your responsibilities will include:

• To perform detailed, accurate and relevant assessment of all credit vetting requests escalated for manual assessment; in according with company policy and guidelines
• Process manual customer credit applications with the intention of improving the company’s overall market share whilst maintaining an acceptable level of bad debt
• To perform effective confirmation, verification and validation of customer information and contractual information prior to the activation of post-paid services onto the Vodacom billing system
• To accurately and timely create and activate customer and subscriber GSM and non-GSM requests onto the Vodacom billing system
• To accurately and timely process requests for the transfer of ownership of subscriber services on Vodacom’s billing system
• To provide telephonic support to Trade Partners and customers on matters relating to the Customer Acquisition process and IT systems
• To resolve queries from Trade Partners and customers related to credit vetting, transfer of ownership requests, activation and confirmation failures
• To resolve escalated queries through the correct channels as specified in the agreed Policies and Procedures
• To provide Trade Partners and customers with detailed explanations of the outcome and status of their requests
• To ensure that all the Customer Acquisition service levels are attained through effective customer service, quality, professionalism and good product knowledge

The ideal candidate for this role will have:

• Credit vetting process and decision-making knowledge
• Customer verification, validation and confirmation
• Customer creation and subscriber activations process
• Transfer of ownership processes
• Microsoft Office Applications;
• Data Capturing
• Call Centre Knowledge
• Knowledge of and experience in the use of Vodacom’s billing system - desirable

Job Experience & Education:

• A minimum of 2 years relevant experience including 1 year in a call centre environment (Credit Vetting)
• And Previous Credit Vetting experience

Education:

• Grade 12 essential
• Credit related Diploma desired

Other Requirements: 

• Must be able to work from home from time to time. Fiber or a good internet connection may be required. 
• Able to commute to centurion. 

Closing date for Applications: 18 July 2021

The base location for this role is,Centurion, Infinity Services Partner Division
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion. 

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.