Customer Care Consultant at Belgotex Floors

Key Accountabilities and Outputs:

• System: Efficiently execute tickets on the system while promptly handling incoming calls.
• Service Providers: Coordinate with various departments to manage stock, ensure quality, handle complaints, and communicate effectively with both internal teams and external service providers.
• Order Processing: Efficiently process and manage orders, reserve stock, handle cancellations, confirm availability, and update customers on order status.
• Maintenance of order book: Perform daily checks on outstanding orders to maintain a clean order book and meet monthly targets.
• Customer satisfaction: Achieving high satisfaction ratings through automated order reviews and feedback.

Requirements

• Matric with Math’s Pure or Math’s Literacy and English.
• Bachelor’s Degree or Diploma in Logistics/Supply chain qualification and/or a relevant customer service qualification.
• A minimum of 5 years’ previous experience in customer services or sales support.
• Essential knowledge of MS packages.
• Proficiency in D365 ERP is required.
• Product knowledge, familiarity with D365, and an understanding of despatch, production, and raw materials are advantageous.
• Flexibility with working hours is a must.
• Must excel in a team environment, communicates effectively, collaborates seamlessly, and supports their teammates with a positive and adaptable attitude.