Customer Care Support at Growthpoint Properties

Job purpose

• The incumbent will act as a point of reference for clients who need assistance or information and assist customers with complaints and queries.  Keeping record of customer interactions and transactions.

Duties and responsibilities

•  Customer Care and reception duties – interacting with customers at busy kiosk
•  Track customer and tenant complaints 
•  Answering the telephone, screening and directing calls to other staff members as well as providing basic information to callers 
•  Record telephone messages
•  Gift Voucher Sales
•  Relieve receptionist when needed
•  Dealing with customer / client queries and ensuring a professional interaction to resolve queries.
•  Acting as the point of reference for clients who need assistance or information
•  Understanding client’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the company
•  General office duties e.g. Filing, Photocopying etc
•  Assist with monthly turnover collation and capturing
•  Ongoing inspection and reporting of day-to-day operational issues

Requirements
Qualifications & Experience 

•  Minimum Matric plus 2 years of frontline/ customer services / receptionist experience

Competencies and Skills

•    Excellent verbal and written communication skills (very critical).
•    Well-developed interpersonal skills.
•    Good computer skills.  Particularly with MS Office & Excel
•    Proven track record of client liaison
•    Impeccable telephone etiquette

Working conditions

•  The nature of this position is very flexible and will not be limited to above mentioned duties only.
•  The incumbent will be required to work alternate weekends (Saturdays and Sundays) and will have 2 days off during the following week (Monday and Tuesday)