Customer Experience Assistant Manager at EXL South Africa

Description:

• You will have excellent interpersonal and communication skills with the ability to multitask and adapt in a fast-paced environment. To ensure success, communications specialists should be innovative, organized, and self-motivated with a keen interest in driving strategic messages to key internal and external stakeholders

Responsibilities:

• Develop effective corporate communication strategies
• Manage internal communications (memos, newsletters etc.)
• Draft content (e.g. press releases) for mass media or company website
• Organize initiatives and plan events or press conferences
• Liaise with media and handle requests for interviews, statements etc.
• Foster relationships with advocates and key persons
• Collaborate with marketing professionals to produce copy for advertisements or articles
• Perform “damage control” in cases of bad publicity
• Facilitate the resolution of disputes with the public or external vendors
• Assist in communication of strategies or messages from senior leadership

Qualifications and Requirements:

• Proven experience as communications specialist
• Experience in web design and content production is a plus
• Experience in copywriting and editing is a plus
• Solid understanding of project management principles
• Working knowledge of MS Office; photo and video-editing software is an asset
• Excellent communication (oral and written) and presentation skills
• Outstanding organizational and planning abilities
• Proficient command of English
• BSc/BA in public relations, communications or relevant field (Not Mandatory)