Customer Insights & Reporting Team Leader (JHB North) at Smollan

Description
Insights Execution and Management

• Lead the development and execution of an insights agenda, leveraging optimised reports
• Define priorities for insight generation, aligning output with business and client needs across categories, channels, and markets
• Distil complex data environments into compelling stories that influence strategic planning and commercial initiatives
• Ensure insights are not only informative but also decision-ready and aligned with business goals.
• Maintain standardised processes, templates, and methodologies to ensure consistency, quality, and scalability of insights delivery
• Define and track KPIs to measure the adoption and business impact of insights.

Data Integration & Synthesis

• Integrate data from multiple internal and external sources to generate unified, actionable insights (e.g., linking Perfect Outlet execution to SMA performance or correlating outlet performance with retailer strategies)
• Apply advanced analytical techniques and data visualisation best practices to translate findings into decision-ready outputs
• Ensure integrated insights are delivered in formats that are accessible, relevant, and tailored to diverse stakeholder needs.

Reporting Accuracy & Governance

• Take full accountability for the accuracy, completeness, and integrity of data used in all Pyramid models and associated reporting tools
• Implement and maintain data validation processes to ensure that insights are built on robust, verified datasets
• Monitor and continuously improve reporting structures to reflect evolving business needs and priorities.

Stakeholder Engagement

• Deliver insight directly to clients, guiding decisions in areas such as product ranging, pricing strategies, and market prioritisation
• Act as a thought partner to client stakeholders, helping them connect data to actionable growth levers.

Requirements

• 6-8 years’ experience in data analytics, market research, or business intelligence, preferably within FMCG or a similar fast-paced commercial environment. 
• Proven experience in developing insights from complex datasets and translating them into actionable business recommendations||Essential / Minimum|0-5 years|
• Degree in Data Science or Computer Science
• Diploma or Degree/NQF level 7 in Information systems or Business Intelligence
• Degree in any relevant field
• Attention to detail
• Communication Skills (verbal & written)
• Reporting skills
• Analytical with problem solving skills
• Ability to transform analytical findings into compelling data narratives
• In-depth knowledge of data platforms and analytics methodologies, with specific expertise in Pyramid and data quality assurance