Customer Manager - RGD at Epiroc

Mission

• To maintain and increase market share and profitability, support the company’s policies and procedures, receivables, stock holding, sales targets, territory management and customer support. 
• The Role will be based in Steelpoort.

Main Duties & Responsibilities:

• Maintain and increase market share and profitability
• Professional and highly motivated to maintain and increase market share and profitability for Rock Drilling Tools.
• Endeavour to enlist new customers.
• Supporting the companies’ policies and procedures
• Assist with collection of outstanding monies due from sales.
• Ensure correct forecast per warehouse is established.
• Forecasting - Ordering of correct products for weekly stock replenishing.
• Follow up on new orders, deliveries, and back orders.
• Regular update of receipts and stock issues. (Documentation).
• Reconciling of stock in warehouse – monthly verification.
• Managing and reconciling of stock in warehouse.
• Reconciling of figures for invoicing.
• Monthly update of Drilling Efficiencies Statistics.
• Present realistic target for monthly/annual sales for approval.
• Intimate knowledge of Market share in area.
• Monthly reporting to product managers of developments in area.
• Ensuring continuous customer support regarding product performance.
• Continuous follow-up and after sales service
• Correct pricing structures to be applied (outright / contract)
• Quotations to customers to be approved by management.
• Product presentations to new and existing customers to promote product.
• Liaison with customer on new products and designs.
• All new products or design change requests to be forwarded to Product Manager.
• Liaise with customers regarding product related queries. (claims / non-performance)

Competences, Skills & Experience:

• Minimum of 5 years exposure to the sales and business development environments of the drilling / mining industry
• U/G mining drilling experience. (supervisory level, i.e. shift supervisor / Drill Master or blasting ticket)
• Extensive rock tools knowledge.
• Knowledge of correct applications of products.
• Require medical fitness certificates.
• Ability to write detailed and comprehensive reports (monthly)
• Able to work without supervision and be a team player.
• Good communication skills and customer focused and be presentable on all levels.
• Computer Literacy
• Valid driver’s license.

Educational Qualifications:

• Tertiary qualifications in engineering and / or commerce or business administration will be highly regarded.