Customer Order Associates (Temporary) x3 - Malmesbury Office at PepsiCo

Responsibilities

• Obtaining orders (email, call customers, EDI, Fax, WhatsApp) to be captured
• Capture all orders received from customer order channel.
• Check master data, pricing, order quantity per transaction.
• Check and confirm stock availability at ordering site.
• Communicate feedback daily to demand planning teams if stock is not available.
• Queries with regards to late orders, blocked orders & short deliveries between internal stakeholders and customer
• Check NDD data daily on order capture.
• Adhere to daily customer call cycle.
• Communicate proforma invoices and payment status on Cash on delivery (COD) customers
• Communicate daily with reps and debtor’s department on blocked orders due to credit limits exceeded.
• Obtain portal customers purchase order (PO) ref nr of the portal system for payment references for every order.

Qualifications

• Grade 12 or equivalent
• Understanding of our customer base 
• Knowledge of Ms Excel and Ms Word (computer literacy)
• Accurate data capturing
• Proficient typing skills

Technical Skills & Competencies

• Strong interpersonal and communication skills
• Basic order capturing understanding open order, blocked order, cash on delivery orders and short deliveries.

Personal Characteristics:

•  Attention to detail to ensure all specifications are met
• Self-motivator
• Minimum: NQF 4 or Grade 12 or similar relevant qualification [Recognition of Prior Learning [RPL] will be applied based on SETA accreditations
• Valid forklift license is essential
• 2 years experience in the similar environment
• Health and safety standards