Customer Relations Officer at Vega School

Job Purpose: 

• To ensure an educational/social/personal/supportive experience for students which maximises their experience and development at Vega

Working Hours:

• 08:00 – 17:00 Monday to Friday

Education:

• 3 year degree
• BA Office Administration/ Psychology/ Social work related fields 

Functional Competencies:

• Attention to detail
• Organised
• Computer Literate
• People skills

Work Experience:

• 1-3 years Administration or Academic Assistant Experience (preferably in an academic environment).
• Knowledge of academic compliance, functions/activities within Higher Education environment

Key Performance Areas:
Academic Management:

• Manages and organise Registration Week and Co-ordinates Orientation Week
• Manages specific student portfolio to optimise student experience
• Primary contact person for all academic issues on allocated portfolio of students
• Provides assessment dates and academic material & any other student related information to lecturers and students
• Provides link between the student and the lecturers to deal with concerns proactively
• Manages Red Flagging process for students, e.g poor academic performance or poor attendance. Coordinates and runs meetings twice a year with relevant lecturers.
• Verifies entry requirements for new admissions, Complies with all IIE/Vega processes and procedures

Student Liaison and Counselling support

• Monitors performance of "at risk" and potentially "at risk" students to involve parents proactively where necessary.
• Refers specific student cases to Wellness Navigator for counselling, e.g time management skills, study skills or crises counselling management
• Builds relationship with students and direct them to correct person to assist with either academic or emotional challenges.
• Facilitates the process whereby students adjust to the tertiary environment by coordinating student support services
• Presents a very visible presence to students from orientation throughout the course of their studies to ease the adjustment for them
• Encourages student to participate in various wellness initiatives taking place on campus e.g blood donation, Discovery Health checks etc

Student Administration and Recordkeeping:

• Manages each student physical and electronic student file (current and past students) by ensuring correct documentation is available and recorded
• Continuously track International student visa status, conditional admissions and special concessions
• Maintains and updates all relevant student records on the System for Academic Management (SAM)
• Coordinates the registration process and ensures that each student is registered correctly
• Coordinates the graduation process by updating systems and coordinating all academic logistics for the graduation ceremony, eg certificates, awards
• Responsible for verifying student results, releasing CASS and Final Results
• Manages all assessment cycles in collaboration with the Assessment Navigator (Officer)

Alumni and Internship Management:

• Develops and maintains general corporate/agency/ industry database for assisting students with internship requests
• Alumni - maintain relationship and stays in touch