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  • Posted: Feb 21, 2020
    Deadline: Not specified
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    Ten Lifestyle Group Plc, founded in 1998, is a leading, technology-enabled lifestyle and travel platform, providing trusted concierge services to its members around the clock, 365 days a year. The Group currently has a headcount of over 800 staff around the world and is listed on the AIM market of the London Stock Exchange. Ten assists its members to disc...
    Read more about this company

     

    Customer Service Consultant

    Do you value exceptional customer service?

    Do you enjoy working in a fast paced environment?

    Yes? Read on…

    Working in the front line Service Ambassador team your ultimate purpose is to deliver exceptional customer service to ensure the member has the best experience each time they call.

    You will handle a high volume of calls and need to engage with the member to understand their needs, interests and requirements in order to connect the member with the appropriate department or specialist. You will be highly experienced and knowledgeable about the full range of services offered by Ten, and will use your superb communications skills to speak to members in a way that is beneficial for the member and sustainable for the business.

    Who We Are

    At Ten our goal is simple, to become the most trusted service business in the world.

    We are already the global market leader for lifestyle management and concierge services, providing services from a 22 + strong global office network with over 1000 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

    We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there?

    Working hours

    Working 5 days out 7 including some weekend days, on shifts between 7am – 10pm.

    We are looking for:

    • Upbeat and energetic individuals who are passionate about quality customer service.
    • Ideally, previous experience working in customer service handling a high volume of calls.
    • Engaging individuals who love getting to know our member to better understand their needs, interests and requirements to best handle their inquiry.
    • People who can use their initiative and creativity to best meet the needs of our members.
    • Someone to build a relationship and gain the trust of our customers.

    Benefits:

    • We have a culture of recognition and reward – both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role.
    • Monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and and a paid 1 month sabbatical every 5 years.
    • We operate a Ten Loyalty Reward program – this is a bonus that is awarded once length of service milestones are reached.
    • ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
    • Access to lots of great travel and entertainment discounts
    • There are lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.
    • We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 22+ offices without taking annual leave.

    Preference will be given to candidates in alignment with the employment equity plan of the organization.

    Method of Application

    Interested and qualified? Go to Ten Lifestyle Group on www.linkedin.com to apply

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