Customer Service Consultant: Withdrawals at Hollywoodbets

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Customer Service Consultant: Withdrawals. Do you think you have what it takes to be our newest Purple Star?

The purpose of this role is to action and investigate all EFT/Cash Send requests made by clients using the system SYX.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• 6 months Customer Service experience.

• Basic Financial experience

What You’ll Do for the Brand:

• Ensure withdrawals are completed timeously and that all necessary checks are completed prior to approving/declining a withdrawal.
• Prepare batches of payments to be sent to Treasury to action relevant payments on the banking systems that are processed manually.
• Complete relevant payments directly on Syx that are processed automatically through the withdrawals App.
• Identify and action “HOTLINE” payments where requests are received, banking limits are reached on the automated system and requests are received for payments to banks not supported by the automated system.
• Assist with admin functions (Bank Details/Queries) when needed.
• Ad hoc functions that might be required.

What You’ll Bring To The Team:

• Good communication skills (verbal and written).
• Excellent planning, organizational and time management skills.
• Focused driven whilst demonstrating exceptional attention to detail.
• Must have a strong sense of accountability.
• Strong numerical literacy and financial acumen.
• Telephone etiquette and customer service excellence.