Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience.
Our sports betting site features a large variety of events and markets to bet on, with expert bet...
Read more about this company
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Customer Service Consultant: Withdrawals. Do you think you have what it takes to be our newest Purple Star?
The purpose of this role is to action and investigate all EFT/Cash Send requests made by clients using the system SYX.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- 6 months Customer Service experience.
- Basic Financial experience
What You’ll Do for the Brand:
- Ensure withdrawals are completed timeously and that all necessary checks are completed prior to approving/declining a withdrawal.
- Prepare batches of payments to be sent to Treasury to action relevant payments on the banking systems that are processed manually.
- Complete relevant payments directly on Syx that are processed automatically through the withdrawals App.
- Identify and action “HOTLINE” payments where requests are received, banking limits are reached on the automated system and requests are received for payments to banks not supported by the automated system.
- Assist with admin functions (Bank Details/Queries) when needed.
- Ad hoc functions that might be required.
What You’ll Bring To The Team:
- Good communication skills (verbal and written).
- Excellent planning, organizational and time management skills.
- Focused driven whilst demonstrating exceptional attention to detail.
- Must have a strong sense of accountability.
- Strong numerical literacy and financial acumen.
- Telephone etiquette and customer service excellence.
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Workforce Management Real - Time Administrator. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for the real-time and intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of interactions at the desired service level. They also look after the administrative requirements of the WFM function.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- At least 5+ years’ experience in the workforce management department of which 3 must be in a fully deployed RTA function
- Advanced knowledge of Workforce Management methodologies and principles
- Experience with Microsoft Office, Excel and exceptional data handling skills
- Knowledge and experience with Avaya/CMS, IEX,Qstory, Genesys, Verint, Qcontract, CCOD or similar experience and knowledge
A bonus to have:
- Contact centre experience
- Relevant qualification
What You’ll Do For The Brand:
- To coordinate, optimise and monitor appropriate staffing allocation and availability of contract centre staff to achieve service level objectives. It must cover all interactions and work functions supported by the WFM systems and would include the update of skills for agents in line with appropriate mandate or if approved by operations
- Maintaining the workforce management database - updating staff information on daily.
- Address and escalate adherence issues and contact centre metric anomalies including but not limited to hold time, AHT, ACW, occupancy and utilisation as per the departmental process
- Monitor and adjust intraday forecasts in line with business drivers and actual interaction volume arrival patterns to determine required staffing levels per interval for the rest of that day
- Plans and facilitates unplanned contingency exception management as deemed necessary and appropriate
- Drive maximum utilisation of additional time to limit operational wastage and to maximise returns, and cost-saving, i.e. are we working/dialling.
- Manage, update and process WFM logs and work items allocated from business, and resolve within TAT SL.
- Run and analyse reports, making recommendations for adjusting staffing levels to contribute to departmental productivity and profitability goals.
- Facilitates real-time discussions with necessary stakeholders and has regular feedback meetings with business.
- Contributes to root cause analysis to determine and quantify reasons for forecast variance and recommend changes to stakeholders to enhance forecast accuracy and effectiveness.
- Manages schedule change requests and schedule administration updates schedules and responds to escalated issues and ad-hoc requests
- Providing root-cause analysis and feedback to the business about the reasons for a variance to forecast and escalate if no immediate answer is available. Respond to the urgent need to protect service level.
- Ensure that all reports originating from the department are accurate and reliable
- To help with the integration and implementation of new contact centre technologies
- Monitor, communicates and escalates out of line situations putting the business at risk of not achieving the adherence target for the respective business area
- Continuously innovates tasks and processes to find a better way of doing things
- Follow the WFM communication strategy to keep stakeholders informed at all times
- To continuously educate clients on WFM performance and knowledge
- Reports back to senior management as and when required
- Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and adequately inherent to the position
What You’ll Bring To The Team:
- Good communication and Interpersonal skills.
- Good analytical skills
- Demonstrates ability to pay attention to detail.
- Execute a variety of functions within a business administrative environment. Plan and organize administrative functions proactively. Collect information and ensure accuracy of information.
- Basic understanding and application of numerical concepts and calculations.
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have amazing opportunities for Sales Agents (Field) to be based in Free State . Do you think you have what it takes to be our newest Purple Star?
The successful candidate will support the operations of the Mobile Department, on projects directed at maximizing Company profits, increasing customer base through marketing campaigns.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- 6 Months to 1- year within sales, promotions, or marketing.
What You’ll Do for The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries.
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
- Drive mobile marketing campaigns to increase sales and sign up new online accounts.
- Must keep records of their sales activities and report their progress to management daily.
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs.
- Any other related duties that might be required within the business.
What You’ll Bring To The Team:
- Excellent Listening skills.
- Excellent communication skills (verbal and written)
- Must be results driven.
- Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
- Strong systems and sales knowledge
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Team Leader (Mobile). Do you think you have what it takes to be our newest Purple Star?
The purpose of this role is to support the operations of the Mobile Department, on projects directed at maximizing Company profits and increasing customer base through marketing campaigns.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- Minimum of 1-year sales/marketing/promotional
- A valid driver’s
- Willingness to do shift and weekend
A Bonus To Have:
- Have a minimum of 1-year driving
- Relevant Diploma/Degree.
What You Will Do For The Brand:
- Work closely with Area Managers to meet promotional
- Facilitating promotional activities and drive FICA
- Develop and launch new promotions to Mobile Clerks at branches, outlets and in the
- Jointly plan marketing campaigns with Area
- Measure effectiveness of
- Provide ongoing training to Mobile
- Identify interest and understand customer needs and
- Manage staffing and performance of Mobile Clerk.
- Growth, branding and roll out of distributor
- Ensure new Mobile team members have been trained to understand betting types, betting processes, mobile betting and Coordinate training.
- Visiting outlets as per call
- Daily, weekly and monthly
- Provide day to day operational support to Area
- Any other related duties that might be required.
What You Will Bring To The Team:
- Excellent communication and interpersonal
- Exceptional Leadership
- Impressive planning, organizational and time management
- Good knowledge of Marketing Management and Impressive presentation and facilitation
- Excellent knowledge of operating systems, Mobile TUV, Betting
- Demonstrates exceptional attention to detail.
- Strong People Management skills and problem-solving
- Good report writing skills (Verbal and written).
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have amazing opportunities for 3X Housekeeper to be based in Bryanston Team Support. Do you think you have what it takes to be our newest Purple Stars?
The successful incumbent will be responsible for maintaining cleanliness and hygiene at the Office and ensuring the building is always in a clean and orderly condition.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring
A Bonus to have:
What You’ll do for the Brand:
- Cleaner attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene always maintained.
- Ensures work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area).
- Floors are swept and mopped, scrubbed, and/or vacuumed. Walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed, or sanitized and replaced with refuse bags.
- Toilets are to be cleaned.
- Tables and counters, chairs, TV screens, furniture, lights, and machines and/or equipment is clean and wiped prior to team members commencing work.
- Ensures that service areas are neat and tidy during peak periods and quiet periods.
- Appropriate use of cleaning chemicals and cleaning detergents.
- Requests cleaning fluids and/or worn cleaning equipment e.g., mops/brooms/dusters from Branch Manager as and when required.
- Declares breakages to the Branch Manager.
- The cleaning of branch aircon filters weekly.
- Ensure that all tables & chairs in the Gaming areas are maintained – seat covers are monitored, and request replacements as needed.
- Table legs are adjusted to avoid wobbling, table tops and edges should be reported if refurbishing is required.
What You’ll Bring To The Team
- Good communication and interpersonal skills.
- Strong attention to detail.
- High level of integrity, trustworthiness & reliability.
- Portray strong attention to detail, whilst maintaining efficiency.
- Excellent customer service skills.
- Ability to take initiative whilst maintaining quality of work.
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Handyman to be based in Bryanston Team Support, Gauteng. Do you think you have what it takes to be our newest Purple Star?
The successful incumbent will be responsible for performing basic maintenance of buildings, grounds, equipment and other small jobs in the region that may be required from time to time. Overtime may be required as per managers discretion.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- General building upkeep knowledge (Electrical, plumbing, painting, ceilings, generators and air conditioning).
- Valid driver’s license.
What You’ll Do for The Brand:
- Undertake general upkeep and maintenance of building.
- Liaise regularly with the Building Manager and perform daily and weekly inspections.
- Undertake generator tests and ensuring that fuel levels are always at reasonable levels .
- Report any leakage of the water mains and where possible undertake minor repairs.
- Ability to work closely with Building manager during minor upgrades, revamps and new fit-outs.
- Basic handling skills of power/general tools
- Intermediate administrative skills i.e. controlling regular services of equipment, air conditioning changes, cleaning services etc.
- Maintenance of all air-condition types and extractors.
What You’ll Bring to The Team:
- Good communication and Interpersonal skills.
- Excellent negotiation skills and Accountability.
- Impressive planning, organizational and time management skills.
- Good business acumen and high ethical work standards.
- Ability to multitask and show initiatives work standards.
- Ability to work under pressure and still produce good quality results timeously
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a receptionist to be based in Bryanston Team Support. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for supporting and coordinating overall front office activities, including the reception area, mail, purchasing, planning and scheduling, and facilities. They will also act as an assistant to the Office Administrator. They will also be responsible for directing and coordinating office and facilities services and related activities, including developing and supervising programs for the maximum utilization of services and equipment.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- Competent in MS Office products.
A Bonus to have:
- Reception/Office Administration Certificate.
- Minimum 2-5 Years of Administrative/Clerical Experience.
- Minimum 2-5 Years of Reception and Switchboard Experience.
What You’ll do for the Brand:
Operational Duties
- Greet incoming guests warmly with a genuine smile and eye contact; escort them to assigned waiting area or meeting room and announce them appropriately to the relevant team members.
- Tend to special needs guest needs and requests.
- Answer and direct any incoming calls while providing basic information when needed.
- Ensures the building is always in a presentable and good condition daily and reports any maintenance related issues to the Office Administrator.
- Ensure that housekeeping maintains a safe and clean reception area (including the reception toilet).
- Ensure TV and light under reception desk are switched off before leaving.
- Ensure that the TV is operational during work hours.
- Assists in the purchase of office and production supplies, materials, equipment and services in accordance with company purchasing policies and budgetary restrictions.
- Assists in coordinating the maintenance of office and building equipment.
- Maintains supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations, keeping records of stock issued.
- Maintains and updates filing system for the department. Retrieves information from files when needed.
- Performs other ad hoc tasks and projects as directed by the Office Administrator.
- Ensure punctuality by being on duty for timeously between 7h30 – 17h00.
- Ensure that telephone etiquette is maintained and that no personal phone calls will be allowed to be made or received to and from the switchboard and or company phone.
People
- Performance must be tracked by yourself and the onus is placed on you to set-up performance review meetings with the Office Administrator. Living HW values of Service Excellence, Commitment, Integrity, Accountability, Enthusiasm, Ubuntu and Innovation.
- Sustainable morale and team building initiatives.
- Promote declaration of all gifts and non-acceptance of kickbacks. Instances to be reported immediately
- Promote declaration all conflicts of interest upfront.
- Promote a culture of confidentiality within the business with regards to the protection of personal information.
- At least one year of previous experience in office and operations administration.
- Proficient in reading and writing English, comprehending and following verbal and written instructions, and using simple math.
- Proficient with using a PC in a Windows environment.
- Proficient with Microsoft Outlook, Word & Excel.
- Two years of experience in building and facilities administration (advantageous).
What You’ll Bring to the Team:
- Good communication and interpersonal skills.
- High level of integrity, trustworthiness & reliability.
- Portray strong attention to detail, whilst maintaining efficiency.
- Excellent customer service skills.
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have amazing opportunities for Sales Agent (Field) to be based in Siyabuswa. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will support the operations of the Mobile Department, on projects directed at maximizing Company profits, increasing customer base through marketing campaigns.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- 6 Months to 1- year within sales, promotions, or marketing.
What You’ll Do for The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries.
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
- Drive mobile marketing campaigns to increase sales and sign up new online accounts.
- Must keep records of their sales activities and report their progress to management daily.
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs.
- Any other related duties that might be required within the business.
What You’ll Bring To The Team:
- Excellent Listening skills.
- Excellent communication skills (verbal and written)
- Must be results driven.
- Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
- Strong systems and sales knowledge
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have amazing opportunities for 4x Betting Clerk at our Mashishing Branch. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing pay-outs, customer service and compliance.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
A Bonus To Have:
- 1-2 years in Gaming Industry.
What You’ll Do For The Branch:
Branch Growth
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratching’s which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
Cash Management
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty.
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your workstations are well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /senior team.
- leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).
Customer Service
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.
Compliance
- Compliance and adherence to company's internal control policies.
- Compliance to the code of ethics and escalate fraudulent activities.
- Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take bets wearing Hollywood uniform.
- Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to other team members.
What You’ll Bring To The Team:
- Demonstrates a good understanding of betting procedures.
- Understand the different betting types.
- Manage income and pay-outs by following the company policies, practices and procedures.
- Show concern for all aspects of the job.
- Maintain responsibility over tasks and have the ability to identify irregularities.
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for an Internal Communications Specialist. Do you think you have what it takes to be our newest Purple Star?
The Internal Communications Specialist will play a pivotal role in developing and executing strategies related to intranet development, website management, recruitment marketing and streamlining team communication for engagement and onboarding. This multifaceted role requires a creative and strategic individual with an extensive experience in corporate/company communications and recruitment marketing. The ideal candidate will need to come up with concepts and create engaging and innovative marketing materials, manage projects, and ensure company messages and internal communications are consistent.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- Valid Driver’s License.
- Diploma or Degree qualification in Communications/Digital Marketing/Marketing or in a related
- +3 years Marketing experience.
- Administrative Management or project management experience.
- +3 years in a copywriter/communications role.
A Bonus To Have:
- Digital Marketing experience.
- Experience working with a design team.
What You’ll Do For The Brand:
Intranet Development:
- Assist in driving the development and management of our organisation’s intranet and content required, ensuring it serves as an effective hub for internal communication and engagement with the Team.
Intranet Management:
- Oversee the day-to-day operations of the company intranet, ensuring content is up-to-date, relevant, and aligned with organisational goals. Implement improvements to the intranet structure, navigation, and user experience for optimal engagement.
Content and Website Development:
- Collaborate with various departments to create and curate compelling content for the intranet and recruitment-focussed website, including announcements, updates, and multimedia materials. Ensure consistency in messaging and branding across all intranet communications while maintaining a strong employer brand identity that attracts top talent. Collaborate with marketing to create compelling employer branding materials and narratives.
Team Communication and Engagement:
- Create and execute internal communication plans to foster team engagement and alignment with company values and culture. Implement initiatives that enhance team collaboration, morale, and communication.
Recruitment Marketing:
- Craft and implement recruitment marketing strategies across social media platforms to attract high-calibre candidates. Ensure a consistent and positive candidate experience from application to onboarding through consistent communication.
What You’ll Bring To The Team:
- Must be able to plan effectively and efficiently in order to meet deadlines.
- Solve problems and issues in a timely and effective manner.
- Strong financial and business acumen.
- Ability to accurately check processes and tasks.
- Approaches own work with dedication and high sense of responsibility.
- Strong communication skills.
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Content Creator. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will spearhead the creation and promotion of videos for social media. This individual will play a pivotal role in developing engaging multimedia content, including internal company announcements and external recruitment marketing materials for social media platforms as well as edit video content for our internal display screens. The ideal candidate will possess a passion for storytelling and a skill for creating captivating videos that resonate with our audience.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- Degree, Diploma or equivalent in film production, digital media, social media, communications, or related field preferred.
- Valid driver’s licence.
- Proven experience in video production and editing, with a strong portfolio showcasing creative work.
- Proficiency with video editing software such and the Adobe Suite.
- Knowledge of audio recording and editing techniques, including basic sound mixing.
- Familiarity with a variety of video formats and equipment, with the ability to select the best options for each project.
What You’ll Do For The Brand:
- Produce and promote recruitment marketing videos, ensuring timely delivery and adherence to brand guidelines.
- Create multimedia content, including internal company announcement videos and social media reels/videos, from concept to final execution.
- Record and edit video and sound using industry-standard software and equipment, ensuring high-quality output.
- Edit and publish content for internal display screens, optimising visuals and audio for maximum impact.
- Create original, engaging content tailored for platforms such as LinkedIn, TikTok and Instagram.
- Engage with Team Members at events to promote our brand effectively.
- Write compelling copy for social media and other channels, aligning with the overall creative strategy and brand voice.
- In-depth knowledge of social media platforms and trends.
- Strong storytelling skills and the ability to craft engaging narratives through visual content.
- Experience creating content for social media platforms, particularly TikTok and Instagram.
- Strong attention to detail and a passion for delivering high-quality work in a fast-paced environment.
- Flexibility and adaptability to handle changing priorities and tight deadlines as well as being open to new ideas and willing to take on new
- Able to handle pressure and can effectively adjust plans to meet changing needs/demands.
- High level of creativity and
- Ability to multitask and always show
What You’ll Bring To The Team:
- Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
- Must be able to plan effectively and efficiently in order to meet deadlines.
- Solve problems and issues in a timely and effective manner.
- Good time management skills.
- Ability to accurately check processes and tasks.
- Approaches own work with dedication and high sense of responsibility.
- Exceed client’s expectation with regards to service delivery.
- Ensure excellent customer service is delivered.
- Displays a positive
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Human Resources Assistant. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for processing administration, scheduling appointments, conducting orientation, maintaining records and information. The ideal candidate will also be assisting with day-to-day operation of the Human Resource function and duties.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring
- Experience with Labour Legislation (EE Act, BCEA, Labour Relations).
- 1-2 administration experience.
A Bonus To Have:
- Valid Driver’s License.
- Completed or studying toward a Relevant Diploma or Degree qualification.
What You’ll Do For The Brand:
Recruitment and Selection:
- Source and shortlist applicants on selected vacancies.
- Scheduling interviews for HRC and management.
- Ensuring all required documents are received from the applicants timeously.
- Conducting pre-employment checks and references on selected candidates.
- Ensuring that all new employee details and documents are accurately submitted to Payroll before cut-off date of each month.
On Boarding:
- Liaise with the Area Manager and Training Facilitators on training dates.
- New team member’s induction by providing orientation information packs, reviewing company policies, gathering payroll information; explaining and obtaining signatures for all benefit funds.
Terminations:
- Ensure relevant parties are timeously informed of terminations.
- Consolidate weekly termination updates.
Industrial Relations:
- Assist with the tracking of IR actions.
- Ensure signed warnings are uploaded on the system timeously.
Maintenance of HRIS / ESS:
- Transactional administrative functions entail filing, data capturing, updated record keeping and regular team member file audits.
Ad hoc responsibilities:
- Ad hoc reporting as required.
- Ad hoc duties when necessary.
Values:
- Actively promote the Hollywood values. Live the values and lead as an example to the team.
What You’ll Bring To The Team:
- Demonstrate understanding of the business.
- Demonstrate strong attention to detail.
- Portray good problem-solving skills.
- Demonstrate strong sense of accountability.
- Must be able to plan effectively and efficiently in order to meet deadlines.
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Events Promoter to be based in Boksburg, Gauteng. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will support the operations of the Mobile Department, on projects directed at maximizing Company profits, increasing customer base through marketing campaigns.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- 6 Months to 1- year within sales, promotions, or marketing.
What You’ll Do for The Brand:
- Adherence to Hollywood dress code. Ensure that promoters are dressed in Hollywood attire as per prescribed rules and regulations.
- Plan, facilitate and attend events to promote the brand and represent the company.
- Assist clients with account and betting queries as and when required.
- Extensive travel may be required within and outside Region where the Team Member is based.
- Reaching daily, weekly, and monthly mobile sales targets, and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods and services to persuade punters to purchase products or use services as and when required to. Ensure also that promoters are aware of their targets and reach these targets set for them where required.
- Drive mobile marketing campaigns to increase sales.
- Promote the mobile brand. Set up and arrange displays at the outlet to attract the attention of prospective and existing punters.
- Effective branding of outlets.
- Registering of new customer accounts. Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old) as and when required to. Ensure that promoters understand and apply FICA requirements according to the rules and regulations when dealing with customers.
- Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted.
- Ensure new customer uses the free voucher to bet when account is opened. Show the customer how to bet on mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
- Might be required to rove between branches and stores as per operational needs.
- Any other related duties that might be required.
What You’ll Bring To The Team:
- Excellent Listening skills.
- Excellent communication skills (verbal and written).
- Must be results driven.
- Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
- Strong systems and sales knowledge
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Contact Centre Manager: Transactional to be based Umhlanga. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for the Deposits & Withdrawals departments and management of the functions therein.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- 5 – 8 years of Operational/ Banking experience.
- 5 years in a management role within a customer service/banking environment.
- Payments/Financial knowledge.
- Matric
A Bonus to have:
- Diploma/Degree
- Sports Betting Experience
What You’ll do for the Brand:
- Recruitment and disciplinary of Team Members
- Oversight of Team rostering.
- Monitoring time sheets, absenteeism and reviewing sign-off of Managers.
- Monitoring volumes and systems to ensure the operation is always running smoothly.
- Monitoring pending withdrawal volumes and ensuring the Team pays out all requests within SLA.
- Reporting of daily, weekly and monthly statistics.
- Leading on the ongoing relationship and management of online platforms
- Training and development within the departments.
- Assist with the smooth implementation of new business development/ projects.
- Assist and control the automation of withdrawals and deposits.
- Find new and improved ways to make processes more efficient with Deposits & Withdrawals
- Work closely with internal audits in ensuring that all the necessary audit queries are received and returned in a timely manner.
- Work closely with Payroll and HR to ensure that take-ons/ dismissals and salaries are processed timeously.
- Communication between Clients and VIP Client Liaison Team
- Communication with the various Banks/service providers. Building relationships and identifying new products.
- Customer Service-Follow up with customer complaints.
- Being available always to assist/escalate issues and to provide prompt responses when required.
- Ensure effective succession planning and career pathing/development for Teams
- Ensure audit recons and recoveries are always up to date
- Perform dip check on transactions processed to ensure accuracy and policies are being followed.
- Escalate down time with urgency and follow up with relevant parties until issues have been resolved.
- Ensure health checks are being followed daily by managers and team members.
- Ensure deadlines are being met.
- Identify risk factors in both transactional departments and ensure processes are put in place to mitigate the risk.
- Ensure SOPs are kept up to date and include important changes in policies and processes.
- Review stats of hourly/daily transactions to ensure Banks are always topped up
- Review queues hourly to ensure our teams are in line with our SLA.
- Understand process flows with our systems to troubleshoot when an issue arises
- Any adhoc task.
What You’ll Bring to the Team:
- Ability to work under pressure and in a fast-paced growing environment.
- Ability to manage data security and accessibility.
- Open to travel from time to time.
- Ensure the quality outcome is achieved
- Strong business acumen.
- Excellent presentation and reporting skills.
- Excellent attention to detail.
- Be highly accountable and trustworthy.
- Strong planning and problem-solving skills.
- Excellent time management and the ability to multi-task.
- Good customer service and communication skills.
- Sound understanding of the various betting types and procedures.
- Coaching and developmental
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for Betting Risk Analysts (x3). Do you think you have what it takes to be our newest Purple Star?
The Betting Risk Analyst will be responsible for identifying and mitigating potential business risks relating to the resulting and odd creation of sport and horse racing events. To select a sample of test data and test the validity and accuracy of the data.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- Must be computer literate
- Have a strong understanding of Horse Racing and Sports Bookmaking
A Bonus To Have:
- 1-2 years of auditing or bookmaking experience
- Completed or studying towards a tertiary qualification with auditing or accounting as one of the majors
What You’ll Do For The Brand:
- Validate a sample of manually resulted events daily.
- Validate a sample of manually cancelled events daily.
- Monitor and scrutinize all betting risk reports to identify possible fraud.
- Investigate any possible fraud and conclude accordingly.
- Remain up to date with all the betting software updates and related risks.
- Monitor and audit event creation, pricing and results.
- Assist with operational procedure enhancement across all betting functions.
- To continuously look for new methods to mitigate company risk.
- To remain completely independent and adhere to the confidentiality of the role.
What You’ll Bring To The Team:
- Have good communication and presentation skills.
- Demonstrate good analytical skills along with the ability to pay attention to detail.
- Strong sense of accountability.
- Work under pressure and able to meet deadlines.
- Demonstrates exceptional level of customer service and quality skills
- Must be able to plan effectively and efficiently in order to meet deadlines.
- Ability to coach and train and develop soft skills
- Demonstrate the ability to facilitate workshops in a professional manner.
go to method of application »
Job Description
Star Factory has an exciting opportunity for an Accredited Trainer to join our team.
The Accredited Trainer will deliver accredited training courses to enrolled participants and will be
responsible for delivery of the training curriculum and monitoring the effectiveness of training courses to ensure optimal learning.
The Accredited Trainer will mentor learners to ensure applicability of course content within their respective areas of work and track and record learner progress throughout the programme.
Minimum Requirements:
- Must have completed a degree or appropriate qualification
- Must be a registered Assessor
- Have a valid driver’s license
- Be computer literate
- Have training experience
Bonus to have:
- An IT Qualification
- Previous training experience within the IT space
Responsibilities:
- Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs.
- Presents training interventions in an interactive manner, utilizing a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
- Deliver all Star Factory’s accredited training courses to the standard required by the SF management team.
- Demonstrated ability to successfully develop, adapt and deliver training programs utilizing skills in program design & development, and training methodologies including blended learning and utilising our e-learning platform Moodle, and Microsoft Teams or any other platform introduced.
- Customise training to incorporate business requirements.
- Formally assess the learner portfolios and provide constructive feedback for improvement as per set deadlines.
- Obtain, organize and distribute the relevant training procedure manuals, guides, or course materials. (e.g. Handouts or videos) as part of training programmes.
- Ensure content shared is approved by the team.
- Able to motivate trainees through effective training methodologies both in group and individual contact session dynamics.
- Manage the accredited training programme through following up on experiential learning/self study as part of the training course to ensure participants adhere to deadlines and complete the course within the scheduled timeframes. Mentor learners on an ongoing basis and record feedback / progress as required.
- Monitor and measure the effectiveness of all training programs. Create high quality deliverables, measure and present results. Assess training results and provide feedback.
- Create and maintain a positive and professional learning environment.
- Training related administration and reports (daily, weekly, and monthly).
- Demonstrate strong communication skills, both verbal and written. Able to influence and relate to different cultures and team members from different backgrounds and able to adapt training accordingly.
- Maintains training registers and conduct relevant training administrative and record keeping functions, portfolio of evidence for each participant etc.
- Willingness to travel as/when required.
- Any other related duties.
Knowledge, Skills and Competencies:
- Be able to demonstrate strong verbal and written communication skills.
- Demonstrates sound presentation skills to capture attention and maintain interest through an interactive approach.
- Demonstrate high energy, enthusiasm, and motivation in the execution of work.
- Strong sense of accountability, dedication, and a high sense of responsibility.
- Be proficient in training methodologies and best practice
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Senior Team Leader in our Germiston Branch. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- 1 year in a management capacity or managerial experience.
A Bonus To Have:
- Relevant Diploma, Degree or NQF 4 Learnership.
- Valid driver’s license.
- 1 year sales management experience.
- 1 year cash management experience.
- 1 year within the Gaming or Betting industry.
What You’ll Do For The Brand:
Branch growth
- To manage the achievement of targets and branch growth in accordance with operational procedures.
- Branch Administration and Cost Management.
- Manage branch cost and budget to ensure maximum profitability and manage monthly expenses.
- Cash management within the branch according to defined processes, procedures and minimize risks, theft and fraud.
- Ensure daily banking schedules are submitted to the Area Manager.
- Ensure adherence to credit card administration and EFT policies where applicable.
- Senior Team Leaders must send an email notifying the Branch, Regional Manager and Cash Management Department of the shortage.
- Recovery process must be managed in line with processes and procedures.
- Manage branch stock control to ensure that there is sufficient supply (although not over/under).
- Ensure that a stock taking is done weekly and account for stock shortages.
- Manage all security aspects in the branch.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that the facilities are well maintained and in working condition.
Branch reporting
- Ensure that daily newsflashes provide a high-level overview of the operations for the day.
- Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk and compliance issues.
Customer Experience
- Ensure superior customer service and customer experience.
- Pro-actively address customer complaints and ensure customer feedback is positive.
- Build strong relationships with regular customers and punters.
- Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.
Compliance
- Ensure compliance with company, legislative and legal requirements.
- More specifically, ensure compliance with Gambling Board requirements.
- Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities.
- Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
Communication
- Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns.
- Ensure that the correct line of communication is followed at all times and that timeous feedback is provided to support office when information is requested.
People Management
- Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
- Ensure staff attendance and behaviour is manage with the directive of the Area Manager.
- Identify training and development areas and address interventions with the Area manager.
- Ensure all new take on documentation is submitted timeously to the Human Resources department.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to the team.
What You’ll Bring To The Team:
- Good communication and Interpersonal skills.
- Excellent planning, organisational and time management skills.
- Strong attention to detail and the ability to show initiative at all times.
- High ethical standards and must be reliable at all times.
- Impressive people management and reporting skills.
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Team Leader (Mobile) to be based in Boksburg, Gauteng. Do you think you have what it takes to be our newest Purple Star?
The purpose of this role is to support the operations of the Mobile Department, on projects directed at maximizing Company profits and increasing customer base through marketing campaigns.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- Minimum of 1-year sales/marketing/promotional
- A valid driver’s license.
- Have a minimum of 1-year driving
- Willingness to do shift and weekend work.
A Bonus to Have:
What You Will Do for The Brand:
- Work closely with Area Managers to meet required targets.
- Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team.
- Facilitate daily promotional activities.
- Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally.
- Management of stock (daily report on stock levels and usage).
- Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign.
- Conduct market analysis/research to make suggestions for improvements within the mobile department.
- Recruitment and interviewing in coordination with Area Manager and HR department.
- The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
- Management of team members leave, absenteeism, and attendance.
- Identify potential of Top Up Voucher outlets. Visiting outlets where required.
- Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV.
- Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels.
- Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately.
- Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced.
- Submit Daily Reports.
- Any other related duties that might be required.
What You Will Bring to The Team:
- Excellent communication and interpersonal skills.
- Exceptional Leadership skills.
- Impressive planning, organizational and time management skills.
- Good knowledge of Marketing Management and Impressive presentation and facilitation experience.
- Excellent knowledge of operating systems, Mobile TUV, Betting Procedures.
- Demonstrates exceptional attention to detail.
- Strong People Management skills and problem-solving
- Good report writing skills (Verbal and written).
go to method of application »
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Workforce Management Senior Real-Time Administrator to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for real-time and intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of interactions at the desired service level. They also look after the administrative requirements of the WFM function.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- 5 years’ experience within the Workforce Management department.
- 3 years’ experience in an RTA function.
- Advanced knowledge in WFM methodologies and principles across multiple channels.
- Working expertise in MS office, advanced level of proficiency in MS Excel and exceptional data handling skills.
- Working experience on Avaya/CMS, Qstory, Genesys, Verint and Qcontact.
A Bonus to have:
What You’ll do for the Brand:
- To coordinate, optimize and monitor appropriate staffing allocation and availability of contact centre staff to achieve service level objectives. It must cover all interactions and work functions supported by the WFM systems and would include the update of skills for agents in line with appropriate mandate or if approved by operations.
- Maintaining the workforce management database - updating staff information on daily.
- Address and escalate adherence issues and contact centre metric anomalies including but not limited to hold time, AHT, ACW, occupancy and utilization as per the departmental process.
- Monitor and adjust intraday forecasts in line with business drivers and actual interaction volume arrival patterns to determine required staffing levels per interval for the rest of that day.
- Plans and facilitates unplanned contingency exception management as deemed necessary and appropriate.
- Representing WFM at senior meetings such as Exco, Manco and Opsco as and when required.
- Drive maximum utilization of additional time to limit operational wastage and to maximize returns, and cost-saving, i.e. are we working/dialing.
- Manage, update and process WFM logs and work items allocated from business, and resolve within TAT SL.
- Run and analyze reports, making recommendations for adjusting staffing levels to contribute to departmental productivity and profitability goals.
- Facilitates real-time discussions with necessary stakeholders and has regular feedback meetings with business.
- Contributes to root-cause analysis to determine and quantify reasons for forecast variance and recommends changes to stakeholders to enhance forecast accuracy and effectiveness.
- Manages schedule change requests and schedule administration updates schedules and responds to escalated issues and ad-hoc requests.
- Providing root-cause analysis and feedback to the business about the reasons for a variance to forecast and escalates if no immediate answer is available. Respond to the urgent need to protect service level.
- Ensures that all reports originating from the department are accurate and reliable.
- To help with the integration and implementation of new contact centre technologies.
- Monitor, communicates and escalates out of line situations putting the business at risk of not achieving the adherence target for the respective business area.
- Upskill and educate team members in support environment on everything WFM related and beyond; skill sharing.
- To have education sessions with the operational teams, including team members, leaders and senior leadership on the principles of WFM process, data and any topic that might become relevant for the support function.
- Auditing of exception management and other tasks performed by the RTAs to ensure best practice and compliance with SOPs.
- Updating of SOPs as and when needed to ensure the most up to date information is always available to all relevant staff members. This would also include keeping the support information updated on our training and communication systems.
- Continuously innovates tasks and processes to find a better way of doing things.
- Follow the WFM communication strategy to keep stakeholders informed.
- To continuously educate clients on WFM performance and knowledge.
- Reports back to senior management as and when required.
- Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and adequately inherent to the position.
What You’ll Bring to the Team:
- Ensure the daily SLA outcomes are achieved.
- Ability to manage data security and accessibility.
- Open to travel from time to time.
- Ensure the quality outcome is achieved
- Strong business acumen.
- Excellent presentation and reporting skills.
- Excellent attention to detail.
- Be highly accountable and trustworthy.
- Strong planning and problem-solving skills.
- Excellent time management and the ability to multi-task.
- Good customer service and communication skills.
- Coaching and developmental
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail