Customer Service Coordinator Intern at Abbott

ORDERS

• To ensure orders that are processed are captured accurately according to the Order Entry guidelines.
• Ensure all orders are processed according to the specified SLA.
• Follows up on Back Order Report weekly
• Loss sales to be actioned on a daily
• Orders packs to be filed on the sharepoint daily

ADMINISTRATIVE TASKS

• Ensuring tasks allocated by the Customer Service Supervisor are actioned accordingly and to meet required deadlines.

AD-HOC DEPARTMENT REQUESTS

• Completion of tasks assigned of a general nature to assist the division achieving department goals including entering an order using ADOC system, taking into consideration any special-order types or FOC codes. Specific customer requests. (If required).

CUSTOMER FOCUS

• Making customer needs the primary focus of one’s actions
• Actively seeks information to understand customers’ circumstances, problems, expectations, and needs.
• Shares information with customers to build their understanding of issues and capabilities.
• Builds rapport and co-operative relationships with customers.
• Considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; avoids over commitments.

QUALIFICATIONS AND EXPERTISE:

• Bachelor’s degree/diploma in Supply Chain, Logistics or Related

NO EXPERIENCE is preferred- i.e the organization is seeking to hire newly graduated candidates.

• Must live in Johannesburg
• Strong grasp of the English language
• Excellent Communication skills.
• Basic skills in Microsoft Excel, Word and PowerPoint.