Customer Service Representative at Novus Holdings Ltd

Introduction

• We seek to appoint a dynamic and energetic individual to assume responsibility of a customer service representative. Role overview: Responsible for resolving customer queries, meeting Service Level Agreements (SLAs), compiling reports, and resolving complaints in a timely manner. Proficiency in Customer Relationship Management (CRM) systems is essential. The position will be based in their offices in Johannesburg Ormonde.

Job description

• Efficiently handle and resolve customer inquiries via phone, email, and other communication channels. 
• Ensure all queries are addressed promptly and accurately.
• Adhere to and meet established Service Level Agreements (SLAs) to ensure timely and effective customer service.
• Prepare and compile various reports as requested by management.
• Address and resolve customer complaints in a timely and professional manner. Follow up with customers to ensure satisfaction and prevent recurrence of issues.
• Utilize CRM systems to manage customer interactions, track issues, and maintain detailed records of customer communications.
• Work closely with other departments, including operations and sales, to ensure seamless service delivery and resolve any logistical issues.
• Identify opportunities for process improvements and contribute to the development of best practices in customer service.

Minimum requirements

• Matric
• Additional qualifications in logistics, business administration, or a related field are a plus.
• Proficiency in CRM systems and other relevant software.

Deadline:28th July,2026