Customer Service Specialist with Dutch at Johnson & Johnson

About The Role

• We are looking for a Customer Service Specialist whose main task would be to ensure great customer service experience in Medical Devices countries in the EMEA region. Daily, you will champion the relationship with our clients, collaborate with your JnJ colleagues, and chip in to change the trajectory of human health! On daily basis, you get a chance to get involved in written/verbal communication and you would surely have exposure to other internal functions and external providers such as distribution centers and transport providers. Creativity is definitely one of the items with you on your journey with JnJ. However regular administrative tasks can be encouraged as well - handling returns, credits, and debits for external and internal customers is a daily routine but can extend to responsibilities across customer service orders, returns, and financial transactions. On this job, you will be able to learn, shape, and impact. We are hiring for potential, and we develop for future career development in many areas within JnJ.

The “heart-core” Of The Position

• Regular customer cases investigation for returns, credits, debits, orders and returns as well as the credit and billing/approvals & transactions overall.
• You will use your language capability as well as your collaborative spirit on the job. And yes, Written / verbal communication with our customers regarding case resolution, and collaborating with other internal parties at JnJ will be on the agenda as well.
• Back-office administration, system administration/case documentation management
• English language on an independent speaker level to allow you to manage daily routine within an international company environment
• Dutch/Flemish language C1 level desired
• Attention to detail and problem-solving skills, eagerness to deal with case resolution.
• Ability to work independently, but also as a part of a team
• Previous experience with a client-facing role is welcome but not a must