Customer Services Administrator-Export at AECI Limited

Job Description    

• Receiving and processing of incoming export orders.
• Export sales invoicing.
• Assist with local sales processing when needed.
• Expediting orders through internal liaison.
• Timeous billing of orders
• Filing of all local sales documentation.
• Prepare quotations in response to customer enquiries.
• Ensure the processing and dispatch of customer orders are correct and on time
• Non-conformance tracking and customer complaints investigation and reporting.
• Facilitate the resolution of customer queries.
• Communicate with shipping/logistics/warehousing and supply planning to ensure consistent updates to customers on all aspects of orders.
• Support continual business improvement.
• Immediately respond to and where possible solve operational, logistical and customer-related problems within the ambit of responsibility.
• Comply with governance and established policies, systems, procedures and practices
• Comply with Safety, Health and Environment standards.
• Provide sales support for frontend team
• Filing and ad hoc admin duties.

Qualifications & Experience    

• Grade 12
• Minimum of 2 years’ experience in a customer service environment.
• National Diploma/Degree in Business Administration/Supply Chain.
• Administrative competence.
• Exposure to Supply Chain processes.
• Excellent understanding of the Safety & Health process.
• Intermediate Skills in MS Word, Excel and Outlook
• Knowledge of SAP will be advantageous.
• Knowledge of sales order and billing procedures and processes essential.
• Knowledge of customer service principles.
• Knowledge of export incoterms and process essential